New Script Based Alert Action
Guys, I see in build 5040/5041 you have added the option to fire a script on an alert! This is something I have wanted/asked for for a long time so I am delighted to see that it's made it into the product. Is there any documentation on this feature i..e what script types are allowed (VBScript, powershell etc) and what variables can be passed to that script?
[Term of the Day]: Eavesdropping Attack
Term of the Day "Eavesdropping Attack" Definition — What is Eavesdropping Attack? Eavesdropping attack, also known as network eavesdropping, snooping attack, or sniffing attack, is an electronic attack where digital communications are intercepted
Issues in reverting Knox Policies in Samsung devices upgraded from Android 9 to 10
Description An issue has been detected in Samsung devices upgraded from Android 9 to 10, which resulted in the loss of Knox Platform for Enterprise (KPE) functionalities in Android Go and One UI Core devices. Knox Platform for Enterprise (KPE) enables
Change request status error
Hello, I'm facing with a problem. When i intend to change request status, this error occurs: "Account Site Validation Error" in my network, there are three Sites, but It is first time that i see this error. I would be appreciated, if you could offer me
ServiceDesk Plus MSP
When adding technician in MSP, unable to associate the technician to all created Accounts- only built in 2 accounts (sample, org) are appearing. Actually we need to assign technician dedicated to specific accounts so he could resolve the tickets for that
Consider Autologin for other platforms/Devices
Hi Auto logon is very useful feature but it will be very nice if i could auto login to some third party devices which need specific application like Cisco ASDM. I know that something like that probably need an agent app to be installed on the system.
Custom Port number for connections in PMP
Custom Port number for connections I could not find any place to change the default port number for RDP and SSH and other connection types. In well configured organization the default ports for known services usually is changed, but i can not see any
Some browser Addon Capabilities and installer package needed
Browser Addon Capabilities and installer Browser add-on is very useful. But it is better if the login to the PMP via web site and the browser plugin be merged together so when i login to PMP web page I be logged in on the browser add-on automatically
Permission problem when Sharing an account, bug or my miss understanding ?
Sharing account bug or my miss understanding ??! User access to the accounts that is share with him is affected by the user Role not the share permission (View/Modify) Let make an example! I have a user that i want to give him access to use some passwords
It's not possible to save (user/pass) without attaching to a resource
I Only can store credentials as a part of Resource Property ! this would be very better if i can store credentials as seperate entity and the attach them to the resources or to the resource groups. Most of the time a unique credentials is used to
[SDF-60606] Forwarding complete conversation
Hello there, we are working a lot with external contractors. Sometimes we work on a request (including several emails from and to the requesting user) and later we decide to giving to a 3rd party. Is there an option to send them the whole conversation?
Exchange Reporter Plus rolls out new mailbox content search feature in build 5603
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5603, with an option for mailbox content search and few issue fixes. Exchange mailbox content search Search for specific content in subject, body and attachments across all or specific
Godaddy Certificate import
Hello Team, I want to import all certificate from godaddy to key manager plus. is there any easy way to do this? Thanks, Ronak
[Term of the Day]: Intranet
Term of the Day “Intranet” Definition — What is Intranet? The intranet has been around since the 1990s, in earlier days organizations relied on paper documents and filing cabinets, it was difficult to use electronic file systems wherein Intranet
Database Schmeatic
Is there a place to see the name of all tables and their respective columns?
Can an approver see all requests they have denied and rejected?
Please let me know if this is possible.
Search in Domains / organizational units (OU) to be synchronized not working proberly
you can search for complete domains or ous which are synchronized but you cannot search for a domain where single ous are synchronized
Tasks
Hi, everyone. How can I creat workflow with tasks? For example if task status change, change support group.
[SDF-69590] To alter the SLA- Escalation Mail Content
Hi Team, We want to modify the mail content of SLA Escalation matrix so please guide with procedure to alter mail Thanks in Advance!! Regards, Ezhilarasan.
Get reADy for 2021 series- part 4: Set up an automated periodic AD clean-up mechanism
Periodically managing the Active Directory can be a critical yet time and resource intensive task. It involves inventorying the critical objects in AD, managing stale accounts or updating access and permissions for accounts, organizing group memberships,
Tag request number to asset
Can i tag request number to assets if someone request for asset
API Rest Upload an attachment within the POST methog (v3)
Hi there, I am trying to upload files in ServeDesk Plus OnPremise Is there any way to do so through API How does the json should look like? I tried something like this, without results, in the documentation does not appear any reference about the POST,
Configuration of mixed workflow request templates
Hi, everyone. I would like to know, what is the useable configuration method of mixed workflow request templates? In other words, how can I configure service request if there are more support groups than one ?
Can not config Active Directory o Support center
Dear IT Support, I have installed and configured but I always get error message below "FAILURE : Could not enable Active Directory Authentication. Ensure Domain Controller is configured for at least one of the Public Domains". I also configured these steps the same in SDP which works as well In order to see more detail please refer attached files Could you please assist this one Thanks
Support for First Name and Last Name
Dear Users, We are preparing for the release to support First Name and Last Name. A brief note on this new enhancement : Users can now be addressed by their first name, last name, full name, or preferred name. Introduced new fields First Name and Last
enrollment user and trusted Machine questions
Dears. How can I remove enrollment user ? note; the user account still exist and not disabled. How can I remove trusted Machine after the user check this option during MFA endpoint login process? Thanks in advance.
Expand offline codes to work for when mfa service is offline
We are using the MFA to authenticate logins on PC's with the PC client and it works great in the office environment. However we have some technicians who often work in offline areas regarding the internet and in those situations they cannot log in to
Can we edit the timeout setting?
Admins log in to this app during the day Is there any way to extend the timeout?
Can we move the install files from C:\Windows\Temp?
We have a bunch of machines that are failing to upgrade the DC client, uninstall or allow us to run a repair from Programs & Features due to the installers being located in the above directory. Most of our end users do not have access to this location.
Moving of field
Hi everyone, How can I move "Bağlıdır" field from here?
error while trying to upgrade service pack - opmanager
hi i've setup a trial opmanager central with sql db now i'm trying to update service pack and i get this : "duplicate properties detected in a few tables in the opmanager database" what can i do to solve this?
Announcement Security/Limit
Is there a way that you can limit who can post an announcement in the system? Regards
SSL Anonymous Cipher Suites Supported on MEDC Server TCP Port 8031 (File Transfer)
Hi Folks, Throwing this out to the Community and Support in case they have resolved this already. Tenable.sc external IP scan of a current MEDC Server (version 10.0.632) is showing the above issue, albeit of low severity. I have been tasked with resolving
Time Elapsed without stop timer status duration
Hi, I need to report for average time of request between Created Time to Closed Time that exclude: 1- Non-Operational hours 2- Holidays 3- Stop timer status like resolve, on-hold and etc. In my configuration, while a request is waiting for approval,
[Term of the Day]: Data Center Infrastructure Management
Term of the Day “Data Center Infrastructure Management” Definition — What is DCIM? DCIM stands for Data Center Infrastructure Management. DCIM provides enterprise IT teams and administrators with insight into data center performance to ensure everything
How count the licenses for techs
Please can you explain me how exactly were the licenses for the technicians count. E.g. I have a SDP installation with users A, B, C, D, E, F, G,.. etc. Furthermore I have three instances: In the default instance IT Helpdesk - A+B should act as techs,
email settings
Hello There, We have upgraded our Exchange certificate on the previous friday. After that date, we couldn’t reach the cases authomatically on Service Desk Plus. You can find the screenshot related to the problem attached . We are waiting for your su
add sebsite to link in self service portal logo
add this feature in self service portal like in rebrand settings for webserver
Group notifications in Problems Module
Hello, is there a way after I create a Problem, to send notifications of this problem to several recipients? like creating a notification group for an specific account and select it when notifying a problem? Thank you
edit publication url of desktopcentral reports
can i edit this url if so where can i find the setting to do so
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