PMP can't access web after restart
Hi, I'm restart PMP but can't access web. In logs, I saw error as: [10:53:41:402]|[03-07-2021]|[org.apache.tomcat.util.net.Nio2Endpoint]|[SEVERE]|[112]: Socket accept failed| java.util.concurrent.ExecutionException: java.io.IOException: The specified
Solution customization
Would like to have the ability to customize the images to always be best fit or at least have the option to set defaults for Solution images and formatting at the solution approver level.
How to ensure your organization is compliant with the POPI Act regulations?
The Protection of Personal Information Act (POPIA) is mandated by the South African government for data privacy. It regulates how organizations operating from and outside South Africa can collect, store and process the personal information of citizens
Prerequisites and Troubleshooting steps for Windows monitoring in WMI mode:
Hi, Prerequisites for monitoring a windows server using WMI : 1. You need Domain User + that user must be a part of the local administrator group in target machine 2. Windows Management Instrumentation & Remote Procedure Call (RPC) windows service should
Add Approver By Python Scripts after upgrade doesn't work
Hi I Upgrade SDP to 11.1 Build 11140 I work with this python script to add approver. But after upgrade it doesn't work. I think it about json v3. could you explain to me what can i do for add approver with python script? "I have not any error. and script
administrator logon activeity
Hi During the hours of night when we are not at work, the user administrator generates many logs on the ADAudit server What is the reason for producing these logs?
Next Release : Enhancements in Request, Change, Project and Tasks
Dear Users, We are planning for the next release with enhancements in Request, Change, Project and Tasks. Below are brief note on those enhancements : Complete Request on Denial Requests rejected by approvers can now be moved automatically to any completed
CVE-2021-21166 exploited in the wild, fixed in Edge for Chromium's latest update
Hello everyone, Microsoft has fixed a security vulnerability, CVE-2021-21166 - Object lifecycle issue in audio in Edge for Chromium with its latest update 89.0.774.45. This vulnerability is reportedly exploited in the wild. The vulnerability can be patched using
CVE-2021-21166 exploited in the wild, fixed in Edge for Chromium's latest update
Hello everyone, Microsoft has fixed a security vulnerability, CVE-2021-21166 - Object lifecycle issue in audio in Edge for Chromium with its latest update 89.0.774.45. This vulnerability is reportedly exploited in the wild. The vulnerability can be patched using
CVE-2021-21166 exploited in the wild, fixed in Edge for Chromium's latest update
Hello everyone, Microsoft has fixed a security vulnerability, CVE-2021-21166 - Object lifecycle issue in audio in Edge for Chromium with its latest update 89.0.774.45. This vulnerability is reportedly exploited in the wild. The vulnerability can be patched
AgentUpgrader.exe is marked as malicious by SentinelOne
AgentUpgrader.exe found in C:\Windows\Temp, which I believe is the application that upgrades the DesktopCentral Agents whenever a server build is upgraded, is being flagged by SentinelOne in our environment. I just wanted to share the information, so
Update on ManageEngine ServiceDesk Plus MSP - Hotfix releases
Dear User(s) Greetings for the day. Hope all are safe during the pandemic situation. During the last couple of quarters, we focussed on a lot of framework updates and we are tightening our Security layer further. We have released series of hotfix releases
[Term of the Day]: Default Gateway
Term of the Day "Default Gateway" What is Default Gateway? Default Gateway, in internet jargon, is a term for a hardware node like a router that makes it possible for devices in one network to communicate with devices in another network. For example,
Change approve via email
HI Team, Is it possible to approve CRs different stages and CAB approval via email response? Also is it possible to restrict sending CAB recommendation before Planing Stage approve? Thanks Mostafiz
How to integrate two SDP to each other
Hi, I used SDP in my organization locally. Also some vendors used SDP on their server. Now I want to assign some request to vendors. Before That I used forward option inside of request and mail request and process by him. Do you have any better alternative
[Term of the Day]: Disposable Email Addresses
Term of the Day “Disposable Email Addresses” Definition — What is a DEA? Disposable Email Addresses are temporary accounts that have no long-term value to the owner. It can be quickly created and easily discarded after its purpose is fulfilled.
[Free e-book] Leverage analytics to track the 4 essential pillars of IT security
With limited visibility into endpoints, your organization is just one hack away from losing critical data, and your reputation along with it. Learn how to fortify your security landscape today using security analytics. Download our e-book now.
Manage teams policies in Microsoft Teams
Team policies help define what users can and cannot do in teams and channels. You can specify if users can discover private teams and create private channels. Manage team policies using the Microsoft Teams admin center, where you can select the default
[Virtual MeetUp] Free Training on Handling Critical Incidents
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 4th session of Virtual meetup, which is scheduled on 17th March 2021, registrations are open now. Kindly pick a suitable timezone and register today. 02:00
[SDF-60437] consumable or component
HELLO how i can add 2000 batteries that we bought to servicedesk plus? battery is a consumable product type, servicedesk plus can track consumable product type or i should add batteries as component ? Kind regards...
Configure Attachment Path
I have issue of configure attachment path, i don't see that in other settings. ERROR LOG: ERROR is[SDeskAttachment] Exception occured while setting value in PreparedStatement for the Column
Sending template on change of Priority
Hi, I was wondering if there was a way to send out a template email to a client if the Priority of the ticket is changed? How do I do this? Thanks, Jareth
Changing Administrator
We recently had to switch to a new helpdesk due to a merger, but we want to keep the ServiceDesk around for archival purposes. We removed all the techs, except the default administator and my AD-linked account. I am still an Admin, but with the Free license
Links in Description not Functioning // Imported Plain Text Email
We receive some automated notifications to an email address that automatically import as a request. These notifications unfortunately are sent as Plain Text. When viewed in an email application, such as outlook, the links are automatically identified
Default Administrator credentials do not work
Hello, I am trying to evaluate ServiceDesk Pro and have installed it on Ubuntu 20.04. When I run run.sh for the first time and access the page at http://localhost:8080 I am unable to sign in with the default administrator credentials, administrator/administrator
Notifications for Service Pack Releases
Is it possible to get notified when AuditPlus service packs are released i.e. RSS feed or e-mail nitifcation? This would be very useful.
Custom Script to put Focus on a Text Box On Form Load for New Request Form
I want to make the Subject field have focus when clicking the New Request button from a requester/contact point-of-view. This works correctly on the Support Rep's New Request form, but not for the contact's/requester's New Request Form.
A Zero-day CVE-2021-26857 among other critical vulnerabilities fixed with the latest Exchange Server update
Hello everyone, Several security updates have been released in Microsoft Exchange Server to address vulnerabilities exploited in limited attacks. Noteworthy among these vulnerabilities is the Zero-day with the ID - CVE-2021-26857. This is a remote code
A Zero-day CVE-2021-26857 among other critical vulnerabilities fixed with the latest Exchange Server update
Hello everyone, Several security updates have been released in Microsoft Exchange Server to address vulnerabilities exploited in limited attacks. Noteworthy among these vulnerabilities is the Zero-day with the ID - CVE-2021-26857. This is a remote code
A Zero-day CVE-2021-26857 among other critical vulnerabilities fixed with the latest Exchange Server update
Hello everyone, Several security updates have been released in Microsoft Exchange Server to address vulnerabilities exploited in limited attacks. Noteworthy among these vulnerabilities is the Zero-day with the ID - CVE-2021-26857. This is a remote code
block internet sharing
I need to block internet sharing on the mobile device. How do I do?
Google fixes several security vulnerabilities with the Chrome 89.0.4389.72 update
Hello everyone,Chrome stable channel has been updated to 89.0.4389.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several security vulnerabilities with the Chrome 89.0.4389.72 update
Hello everyone,Chrome stable channel has been updated to 89.0.4389.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
Google fixes several security vulnerabilities with the Chrome 89.0.4389.72 update
Hello everyone, Chrome stable channel has been updated to 89.0.4389.72 for Windows, macOS, and Linux. This update comes with fixes for several high severity vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity
[Term of the Day]: Cross-site scripting
Term of the Day "Cross-Site Scripting" What is Cross-Site Scripting? Cross-site scripting, also known as XSS or CSS, is a security vulnerability that occurs when a cyber attacker injects a malicious script - generally in the form of browser-side scripts
Some DC agents not update inventory scan resut and last contact time
Hi Desktop Central 10 build 10.0.657 On some computers, there is a problem with the update inventory scan result and and applying configurations. These computers have the same error in dcdatatransferdown.log and dcdatatransferup.log - Unknown Error. Code
Questions and Help.
Friends, hello.
I'm new to SuporteCenterPlus and I have a big mission ahead of me and need help.
In my company I have a SuporteCenterPlus in version 7.9.0 build 7903. Ubuntu 14:04 (YES, VERY OLD)
I am looking to upgrade to a new version of SuporteCenter
to know default softwares
Hello I would like to know default applications used is there a way or a report, to know -default browser -default software to open pdf -default mail software if it's not actually possible, could you add this feature or a report into inventory thanks
[SDF-83859] Scanning QR code to add assets in SDP
May I ask that whether SDP have QR code scanning instead of barcode scanning at the moment? If yes, if a client who already have their QR code in their assets, how to add them to the SDP asset management?
[ForYourInformation -53] Microsoft Teams and its Prowess with Servicedesk Plus
First of all, a very Happy New Year to all, and I Hope Everyone is safe and sound. We would like to take this Post as an opportunity to Relish the Benefits of Microsoft Teams integration with Servicedesk Plus. With the ongoing scenario, it looks like
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