Prepaid Billing
Folks, I have two questions with prepaid billing. 1) Can we exceed a particular type of requests from the prepaid amount? e.g. all service requests? 2) Can we exceed non-operational hours from the prepaid amount? Many thanks!
Stop Message Banner
Hello how do i disable this banner for my user account? It keeps coming back and every time I hit close.
Inventory cleanup SQL
Hello All, We have converted our Desktop central back end to SQL. As part of our server decomishioning process we need to remove the server from desktop central inventory. Is there a stored procedure I can call with a machine name or something that will
UltriPRo integration with AD MGR
AD MGR plus and ULTRIPRO integration is not fetching data. Connection is successful.
Test & Approve
Hi, Just need some clarification on the test & approve feature. We have created a group call TestWorkstations and we have added the test machines to that group. We have a task in the Automate Patch Deployment which deploys patches to the TestWorkstations
[Term of the Day]: Evil Twin
Term of the Day “Evil Twin” Definition — What is an Evil Twin? Evil Twin is one of the biggest threats on public WiFi, it is a type of man-in-the-middle attack which may appear to be legitimate access points, the hacker clone's the MAC address
Identify Modules a Department is in
We've had a handful of Departments slip in to ServiceDesk over the years. These are created when incorrect data is entered in Active Directory and then a User sync is completed. It'll create a new Department. We can correct the data in Active Directory and perform a new sync. But we cannot delete the Department as we get the "Department is being used by a module. Hence cannot delete it." message. I've checked all Users, Assets, Request and deleted Request for the Department I'm trying to delete
RDP Play sound
Dear Supporter I am using password manager pro (PMP) to control users access to the servers, I want to be able to play sounds on the servers but a 'No Audio Device is installed' or 'No Audio Output Device is installed' message displays and no sound plays.
Offline updating Vulnerability Database
Hi, I've installed a Desktop Central Server in a closed network without internet. I followed the steps regarding "Patch Management for closed network". I downloaded the zip file and downloaded the vulnerability database using the following command. patchsync.bat
Closing comment email
Is there a way to add the closing comment to the email to responder notifying them the ticket is closed?
Create people manager teams in Microsoft Teams
When you roll out Microsoft Teams in your organization, it is highly recommended that you launch it with a defined structure. Create a base framework with the required teams and channels in place. For example, create a team for each of the departments
Ability to disable/enable startup options
Not sure if this has been requested or not, but here goes anyways.... Rather than using MSCONFIG on a system (which is only useful if the user contacts us regarding slow performance or similar issues), it would be convenient to get a list of items in the startup (similar to msconfig) and being able to disable or enable startup items as needed. We'd rather not use MSCONFIG at all, as after a reboot the user will be presented with a prompt. We'd rather not have them see any prompts related to disabling/enabling
API Injection of an image
I have a VB.net app in the form of a wizard that generates all the ticket details. Had some issues with it relating to encoding, but they are happily fixed. Last issue I have before this dang thing would be perfect is images. I can take a screenshot
Report by Technican Status Closure and Technician Unassigned
Hi I am trying to figure out how to run a report that shows : Status Closue Code (Closed) by Technician AND Unassigned Technician In other words who is closing tickets without Assigining themselves as Technicians. Any thoughts on how to do this?
How to add a Widget to see all requester's requests in the dashboard?
Hello, i have a problem. Most users have problems with finding the page to see all their requests, so i decided to add a widget in the first page to make the list of their requests more handy. For the widget i used the URL option, and just pasted the
Extending SLAs
Hi, Is there a way to extend SLAs? Rather than having to create a new SLA/ticket? Thanks, Jareth
Business Rules Issue
Hello, guys I have question about the business rules In my case I have two different criterias in "description contains" when I separate them with comma the system understands it as "or" how can I separate them to be "and"? For example: in ticket's
Old request
Hello, We use service desk since4-5 years and we have lot of ticket assigned to user who have leave the firm. I would like close this tickets. How i can do this (not click on all ticket for closing). And for one part of ticket from our team, i want close
Restart SLA After Re-Open The Request/Incident
We want to restart SLA after reopening the Request/Incident, Is there any chance to do it in Manage Engine SD Plus On Premise? Any ideas or workarounds?
The authtoken will be EOL-ed in February 2021 (Revised EOL Date - March 15th, 2021)
Dear Users, EOL for Authtokens will be effective from end of February 2021 and Authtokens were already deprecated as announced already in the forum post. Breaking Changes - Authtoken EOL OAuth is the industry standard protocol for client authentication
Do not include unanswered form/fields from the request
I am creating a new form in the Service Catalog for new employees. We have about 30 applications an employee may or may not need access to. On load all forms/fields are hidden except the list of possible applications the user may need access to. If
[SDF-50011] Add Start date to Periodic Scheduling
Within preventative Maintenance, in the Periodic Task Scheduling section, it would be great to have a start date here. I have a task that is required every 340 days, but at the moment I can't tell the system when this needs to begin.
Architecture diagram of OpManager explaination
Hi Guys Could someone help me out with the explaination of the architectural diagram of OpManager found on your site
Run ps scripts on workflow
HI EVERYONE, Anybody who had successfully run a ps script in the workflow of OPM? The script is working fine when you run over powershell but not sure what to put in the parameters in the workflow command line script body appreciate anybody's assistance.
High Availability - no connection to 'right' database|
We have been running a primary and secondary server for a long time now in HA, but the HA seems to have broken recently. After rebooting the servers the HA show as running, then after 5 minutes it suddenly goes red and "not running" The PMP0 log showed
[SDF-23452] Can not delete vendor. It sys "FAILURE :Vendor is being used by a module. Hence cannot delete it." Please help.
We have a LOT of older Vendors we don't use anymore and I want to delete all those old vendors. But whenever I click the trashcan on a Vendor under Admin -> Asset Management -> Vendor I consistently get the error "FAILURE :Vendor is being used by a module.
No access to webpage after upgrade
The upgrade to the latest version worked fine, no errors or failures. Rebooted server, Service Desk came up no issue. Service for Desktop Central started. Webpage fails to load. Any thoughts? Anything I can do to see what might be going on?
Learn tips and tricks for managing network configurations using Network Configuration Manager!
Hello there, Are you all getting excited about the upcoming free training session on Network Configuration Manager? If you're a new user, this training will help you kick-start your configuration management strategy. If you're an existing user,
Change all tickets assigned to another support group
Hi Guys, Is there a way to bulk assign all tickets assigned to one support group to another. I cant seem to do it via edit request> no available list on the drop down. It just have just --leave it as it is-- I have Version : 9.0 Build 9036 PGSQL Thanks Issa
SCCM/AD for Asset Management
Hey All Is there a way to chose what assets I'd like to import from SCCM or AD? I am only able to exclude single devices or IP ranges. Is there a way to pick and chose according to OU's? When I scanned SCCM/AD, it picked up a lot of items I did not need.
Adobe releases security updates for Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. These updates fix a vulnerability that has been rated 'Important'. The details of the vulnerability and affected versions are as follows: CVE ID Vulnerability
Desktop Central MDM / Forwarding Server
I am having issues with my Desktop Central forwarding server. The Manage Engine Secure Gateway Server service will not stay started. It starts and then stops.
Standalone Chrome Sites in Kiosk Mode?
There is a website that employees use to clock in and out. I need my employees to stay on that page. I have successfully put my Samsung tablet into Kiosk mode on Chrome, and blocked other websites using the MDM, but it's not exactly how i want it to be.
Add programs to windows startup
Hello Everyone, i need to setup a configuration that modifies ( add or delete) the startup programs for windows. Does anyone know how to do this?
Agent missing and or broken after restart
We started having an issues with the DC agent either completely removed from systems or broken after an a windows update or sometimes a simple reboot. If the agent is removed by an update why is it not reinstalled when the GPO is applied? It does install
[Term of the Day]: Martian address
Term of the Day “Martian Address” Definition — What is a Martian Address? A Martian address is a source or destination IP address that does not exist, it's an invalid IP address that is non-routable. This type of address is typically created accidentally
[DidYouKnow-44] Automate Set/Unset Tasks Using FAFR
As you may know, using the FAFR feature in ServiceDesk Plus, you can define rules on a Request form. Based on the user's actions FAFR can dynamically Enable, Disable, Show, Hide, Mandate, Non-mandated fields and perform much more functions on Incident/Service
How to configure rules in user management templates to manage group memberships
A critical risk in access management that is often overlooked would be the existence of user accounts with more than the bare minimum of permissions needed. This vulnerability could turn such AD user accounts into easy entry points for intruders or insiders
Improve and enhance endpoint security for remote workers using a holistic UEM [Webinar]
Greetings from ManageEngine! Organizations around the world have established a new norm in working remotely. This sudden shift to remote work poses a surge in challenges involved in effectively managing employees and catering to their IT security policies.
Contract Expiry notification with Link to Contract
The Contract Expiry notification doesn't have a link back to the contract. Is it possible to create a link so that the recipient can go to the contract quickly?
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