add sebsite to link in self service portal logo
add this feature in self service portal like in rebrand settings for webserver
Group notifications in Problems Module
Hello, is there a way after I create a Problem, to send notifications of this problem to several recipients? like creating a notification group for an specific account and select it when notifying a problem? Thank you
edit publication url of desktopcentral reports
can i edit this url if so where can i find the setting to do so
automatic packet update (delete old version of package)
how can i configure that when a packet is updated the old version of the packet is not only automatically replaced in the self service portal but also the old version of the packet is deleted?
Email fetching - Attachments and inline images
Hi all, We get the following issue when fetching emails "Exception while extracting attachments and inline images" It stops the mail fetching service. The problem seems related to one email from Microsoft. I deleted that email and mails started to come
Generate a Report of all of a Users actions in Service Desk
Hi, would it be possible to generate a report in Service Desk where all requests that a certain user did some actions (actions that can be seen in the History tab) will be shown? It's like generating a report of a users actions in Service desk.(ex. Adding
After Hours notification rule
Since SDP knows our business hours and our holiday schedule, would it be possible to have a "Acknowledge Requester by email when a new request is received - after hours" notification rule? That would allows us to create a similar template but add text
IP-Group-Incorrect Bandwidth
Dear Team, I am getting incorrect inbound traffic using IP group, however it is fine on interface level. 1st image is IP group traffic in which inbound traffic is showing incorrect. It should be very less 2nd Image is actual interface traffic in which
SRX240H2, no luck with syslog
I followed instructions to analyze SRX240. I am getting packets, syslog shows SRX format. Packets are coming in, syslog viewer flashes data, but no traffic analysis. As if syslog format is wrong for analyzer. Help, TIA
Meraki MX100 shows 0 MBytes sent/received bytes in ManageEngine Firewall Analyzer
I have enabled Syslog in MX100 with all available roles, and also enabled "logging" options an all firewall rules. I use "ManageEngine Firewall Analyzer" as Syslog server, currently it can reads events and hits, VPN access etc. but all reports are shown
Multiple WAN interface on Sonicwall, FA only reporting on one for SSL-VPN reports
Good Day, I need assistance with Firewall Analyzer please? I have setup the software to test the reporting feature for the SSL-VPN on my Sonicwall firewall. However I have 3 WAN interfaces that are used for the SSL-VPN. The FA software is only showing
Failed to update
Hi everyone . I have a Fortigate 200E. I Installed Firewall analyzer and append fortigate SNMP community in the firewall analyzer setting and test is OK and device add successfully . My problem is I can't see any traffic utilization under
Firewall Analyzer - adding a firewall cluster (A/P)
Hi there, how many licenses Firewall Analyzer it takes to add firewall Cluster (Active/Pasive mode) ??? Thank You....
Can a rejected request be submitted for approval by the system when it is reopened by the requester?
For example: 1. A requester submits a request that gets sent for approval. 2. The request is rejected. 3. The requester re opens and edits the ticket. 4. (Goal: Once submitted, gets sent for approval once again) - I know that a technician can go to the
Search from SDPHow are yur API
Hi Is there a way to either: Search other areas of the organisation from the SDP search, or Search SDP Solutions from other places, such as SharePoint. How open are your APIs? Thanks
Secure Gateway Server - New security hotfix available
Hello there, Desktop Central's security component, Secure Gateway Server is now updated with issue fixes and enhancements. Download the latest Secure Gateway Server build from the below-given URL. https://www.manageengine.com/products/desktop-central/forwarding-server-download.html
Helpcard visibility for technicians
Hi, everyone. How can I make helpcard visiable by tecnician ?
Creating "Auto Reply" request under Workflow tab/User Management
Hello Can you confirm if the Auto Reply automation task is looking all mailboxes across the environment (on-prem + O365) or it is looking only the Exchange on-prem mailboxes? Thank you
[Term of the Day]: Cyberveillance
Term of the Day "Cyberveillance" Definition — What is Cyberveillance? Cyber(sur)veillance refers to monitoring an employee's computer activity both online and offline. This monitoring is typically carried out covertly to decrease or eliminate instances
add and remove SMPT addresses
Modify SMPT addresses (add, remote, and change) William Lehman
Group Memberships
In our organisation we use the Copy User Attributes feature when creating new starters to get the group memberships for a number of different template accounts based on where the user will be working. We now have the need for provisioning a group membership
Password Manager - Unicode symbols
Hello. I have an issue. After updating PMP, I get names of organizations like \u4230\u2201\u1101 and so on. This must be a Cyrillic text. How can I fix this?
how can I assign 1 of service Category for limited user ?
i have created 5 service category but 1 category is only for limited user i need to assign.
Can the Service Desk Plus webpage run on https and http at the same time?
Hello, I've been tasked with making our Service Desk Plus system available externally. My question is, If I want the external webpage to be https do I also have to change the internal page (which is using Pass Through Authentication) to https as well?
How do I import an on-prem MESDP backup database file into online MESDP?
Hi Team, I have a backup from an on-prem MESDP instance, I can't get the on-prem MESDP to work so am looking to import the requests and categories from a backup into a hosted MESDP instance. I do not have a CSV export. These are the 2 files in the backup
Escalation notification to MS Teams groups
Hi Is there anyway that escalation notifications (SLA failure type) can be sent to groups in MS Teams? Thanks
CBL for ServiceDesk Plus?
I have inherited our Manage Engine help desk system and need some training with it. What would be the best resource to get the training? I see that Zoho offers training, but is it online, or onsite? I am looking for more online training. Thanks
[DidYouKnow-37] Database Maintenance settings
Database performance is such a critical factor of any application/network. IT organizations are always chasing better performance that involves monitoring, tuning, and improving applications database as a crucial activity. Because of indices and other performance improvements, databases consume a LOT more disk space than what the actual data itself requires. Hence, monitoring the disk usage on the database server is vital to avert application crash or failure and to sustain optimal performance. With
How to view the Help Card when viewing a request?
We are using SDP 11131. We use the Help Cards extensively with our service requests. Is it possible to show/display the Help Card when simply viewing a service request? Currently, it seems the only way to view it is when you are either creating or editing
ADSelfService SAML Custom Application
Hi, I try to configure a Custom Application with SAML Authentication. Is it possible to modify the Target Attribute? In the target attribut i need a special name. Do I some changes in the Advanced Configuration remains unchanged the Metadata. How I can
Upgraded from 9700 to 9800 and can't access adminLogin.cc
Hi, we patched our installation from 9700 to 9800 and can't access adminLogin.cc It keeps redirecting to authorization.do no matter what we try. Any ideas? regards, Kev
Using of Approval status
Hi, everyone. İ would like to know, how can I create business rules according approval status. For example, İf approval status is "reject", make request status as "İmtina olundu" and send close/re-open mail to requester.
Content Search
I have the newest version of Exchange Reporter Plus. I have added my Microsoft 365 tenant. It is pulling data and the dashboard is filling up. When I go to content search it only shows my on-prem exchange. Did I miss a step or is this not available
[Term of the Day]: Release Management
Term of the Day “Release Management” Definition — What is Release Management? In an IT environment Release management is a key part of the overall software lifecycle. It's a business function that maps out every step of the product development
Agent Update
"agent needs to be updated, uninstall it and install it again" perform this operation automatically as soon as the message appears occurs when switching from e.g. patchmanager agent to dekstopcentral agent
Termination of patch database sync for versions lesser than 10.0.392 in Desktop Central
Hello Everyone, This is to announce that we have planned to terminate the patch database sync for Desktop Central versions lesser than 10.0.392 by end of March 2021. That being said patch updates will not be continued for versions less than 10.0.392 in
Termination of patch database sync for versions lesser than 10.0.392 in Patch Manager Plus
Hello Everyone, This is to announce that we have planned to terminate the patch database sync for Patch Manager Plus versions lesser than 10.0.392 by end of March 2021. That being said patch updates will not be continued for versions less than 10.0.392
Which instances will be backuped with scheduled backup?
I have set the outgoing mail servers settings in the default IT Helpdesk instance. Than I have activate the Backup scheduler in the ESM directory. The backup runs on the desired time. Q: Since I have more instances which all should be included in the
LOG360 UEBA disk occupation
Hello, I have done a new installation of LogAnalyzer+AdAudit+UEBA on the same server/disk. I have noticed that UEBA is occupying a lot of space, around 120GB of 200GB and has completely filled the disk. Is it possible to reduce the size of UEBA? It seems
ADD_ATTACHMENT api request not working
Hi, I'm trying to add an attachment to a support ticket already created. Please see my code below. This is written in PHP and therefore I'm finding it difficult to understand the sample code given in documentation. <?php $fields = array('filename' => 'test_file.pdf;type=application/pdf'); $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, 'http://servicedesk/sdpapi/request/ticketid/attachment?OPERATION_NAME=ADD_ATTACHMENT&TECHNICIAN_KEY=MY TECHNICIAN KEY'); curl_setopt($ch, CURLOPT_POST, TRUE); curl_setopt($ch,
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