Which instances will be backuped with scheduled backup?
I have set the outgoing mail servers settings in the default IT Helpdesk instance. Than I have activate the Backup scheduler in the ESM directory. The backup runs on the desired time. Q: Since I have more instances which all should be included in the
LOG360 UEBA disk occupation
Hello, I have done a new installation of LogAnalyzer+AdAudit+UEBA on the same server/disk. I have noticed that UEBA is occupying a lot of space, around 120GB of 200GB and has completely filled the disk. Is it possible to reduce the size of UEBA? It seems
ADD_ATTACHMENT api request not working
Hi, I'm trying to add an attachment to a support ticket already created. Please see my code below. This is written in PHP and therefore I'm finding it difficult to understand the sample code given in documentation. <?php $fields = array('filename' => 'test_file.pdf;type=application/pdf'); $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, 'http://servicedesk/sdpapi/request/ticketid/attachment?OPERATION_NAME=ADD_ATTACHMENT&TECHNICIAN_KEY=MY TECHNICIAN KEY'); curl_setopt($ch, CURLOPT_POST, TRUE); curl_setopt($ch,
[Security advisory] Authentication bypass vulnerability in AssetExplorer build 6503 to 6723
Dear users, This is a security advisory regarding a possible authentication bypass vulnerability in AssetExplorer, which has been identified and rectified. Users of AssetExplorer version 6503 to 6723 who have enabled SAML authentication are affected
[Term of the Day]: Risk Assessment Framework
Term of the Day "Risk Assessment Framework" Definition — What is RAF? RAF, the acronym of Risk Assessment Framework, is the structured process used to identify potential threats to an organization and to define the strategy for prioritizing and eliminating
Locking down tasks
Hello, Is there a way to lock down a task to a patricular technician?
Can I send a document or form to an email address from inside of a Request
I am currently working on modifying a new user request and a termination request and would like to be able to send an equipment acknowledgement form to the new user as part of the Service Request and also a separate form to another email if a terminated
ServiceDesk Plus Cloud API
Hello, I would like to know if it is possible to get a list of open request, that have a certain subject, and status is open using the Cloud API for ServiceDesk Plus? It looks like it might be possible, but I am fairly new to HTTP Rest Request and just need some insight. Maybe it is not possible with current version. I'm using the documentation provided here: https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html#get-all-requests Thanks
Projects Module Gant view in MESD+ Cloud
We have 70 projects built in to the Projects module spanning the next 4 years of high level roadmap. When you select the GANT view for these projects nothing shows past the end of 2021. I cant see the last dozen or so projects. I have checked that all
New Release: ADManager Plus 7066 (December 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7066 has been rolled out. You can download it from here right away! The details of the release are mentioned below. Highlights: This release includes fixes for the following
SDP Access Review
We are conducting our first access review of technicians and what they have access to. Is there a report that can generate: Technician Name: Reporting To: Role: Access allowed for said role.
Report to track technician log on and log off
My supervisor would like a report that lists the log-ons and log-offs of each technician for the week. Essentially something like the following example:
enrol ipad as shared ipad (education)
I have an ipad that is synced from apple school manager to manageengine. The ipad is in a group and has profiles, it has been working just fine in 1:1 mode. I wish to change the ipad into a shared user ipad (in reality only two users will be using the
Single Sign on values...
Where in the world is SDP grabbing the "Service Provider Details" URLs for Assertion Consumer URL and Single Logout Service URL. I need to change these. They are completely the wrong server name. For some reason it choose https://extron:8080/SamlResponseServlet
Cat / Subcat / Items - enter by Item
Hi Is there anyway that when logging an Incident, only the Item can be entered, and the Cat / Sub Cat are populated by the system? I think I know the answer, but....... Thanks
[Term of the Day]: Knowledge Error Data Base
Term of the Day “Knowledge Error Data Base” Definition — What is KEDB? KEDB stands for Knowledge Error Data Base. It is the repository that holds information about problems/issues affecting customers and IT teams within an organization, for which
need help with this reports
Hi Everybody i need help to create the below report on ServiceDesk as graph 1- Time difference: From created date to assign date 2- Time difference: From assign to close 3- Summary + per category 4- Number of tickets reopened vs overall ticket
Password Manager Pro new build 11004
Hi, Password Manager Pro 11004 has been released and is now available for download. This release comes with a few enhancements and a bug fix. For detailed information, please see our Release Notes of this upgrade pack (build 11004). How to Upgrade
Google Account Auto Login via PMP Extension
Can we autologin to google websites like gmail , google serach etc with PMP chrome extension? What we have to select while creating resource google cloud app or website account. I am facing issue as google login [page is different then other websites.
[SDF-43984] What can't I see scheduled reports?
If I create a scheduled report I can see it - if someone else does I cannot. WHY??? What if the other person quits?? If I am a sysadmin in service desk - I should be able to see everything!
Force Enrollment via logon script: Server unreachable, right now!
I have set up force enrollment by adding the appropriate lines to my logon script, however when I log in as a user, I get a popup box that says "Server unreachable, right now!" The firewall is off on the server, and I am able to get to the web portal from the machine that gets the error. Any ideas?
[Term of the Day]: NAT64
Term of the Day "Network Address Translation 64" Definition — What is NAT64? As you know, NAT is a mechanism of taking all private IP addresses and hiding them behind a pool of public addresses. NAT64 is a related technology that provides a way to
Next Release : Enhancements in Solutions, Changes, Zia and Setup
Dear Users, We are planning for the next release set of enhancement's in Solutions, Changes, Zia and Setup for ServiceDesk Plus Cloud. Kindly refer to the below details : Enhancements Solutions Topic Owners for Solution Topics You can now assign
Celebrate the Season: HAPPY HOLIDAYS!
On behalf of the ManageEngine Community team, we first want to take this opportunity to wish you all a very safe, warm and Happy Holidays. It’s been quite a year. Although it’s been challenging, we've been so
How to add Office 365 users to Microsoft Teams with ADManager Plus?
Microsoft Teams is a collaborative tool for business communications available with Office 365. ADManager Plus can help you assign Microsoft 365 (Office 365) users to different channels or teams in Microsoft Teams, right while provisioning their Active Directory and Office 365 accounts. You can also assign various policy packages to the users. This feature is a part of ADManager Plus' latest update. You can download the latest build here. The following steps can help you with adding users to Microsoft
Why is Site not a CI in CMDB?
Sites are one of the core components of objects in the helpdesk... almost everything must be tied to them. However, they are missing from the CMDB and the relationships between objects. \ Can anyone explain why?
Unable to connect to Jboss server.
When I start "New Monitor" for JBOSS 4.0.4GA i got this error: Unable to connect to Jboss server. Error Message: jndi not bound Trying to find out what is the reason I start the: jbossDebug 10.0.0.3 8080 4.0.2 and the following error occured: Trying to connect to jboss server : 10.0.0.3 running at port :8080 Connecting for {JBossLibraries=[.\jboss\402\dom4j.jar, .\jboss\402\jbossall-client.jar], JndiProperties={java.naming.factory.initial=org.jbo ss.naming.HttpNamingContextFactory, java.naming.provider.url=http://10.0.0.3:8080/invoker/JNDIFactory}}
NEtflow Analizer error fetchin Nokia ALU Intefaces Names.
When I try to fetch names from a Nokia ALU but is not possible. I Did already a snmpwalk and I can see the index are diferent to the GUI. E:\OpManager\troubleshooting>snmpwalk 10.190.1.0 161 netview Snmp Walk on host = 10.190.1.0 with port = 161 and community
Security Warning: Default Credentials Not Reset
Hi ALL! I updated my SD to 11120 and now i have red message: Security Warning: Default Credentials Not Reset What Credentials i must reset? How i can disable it ?
[Term of the Day]: Hamming Code
Term of the Day "Hamming Code" Definition — What is Hamming Code? Hamming Code is an error detecting and correcting code technique that was developed in 1950 by R.W.Hamming. Whenever a data packet is transmitted over a network, there are possibilities
Reports
Hi, How do I run a report that shows me how long my team spent working on each ticket? Also are there a centralized place were I can locate training on how to navigate the system? Thank you -Keila
Get reADy for 2021 series- part 3: Configure a disable and delete policy
Once you get a report of inactive user accounts and review the access and permissions, the next step is to disable or delete these accounts. Their access and permissions should also be revoked immediately to prevent the accounts from being exploited
[SDF-91968] Need to be able to choose a template - when splitting
HI, We have several differnt support grouips and templates for each group. When splitting a ticket wre need the ability to select the template. Currently when you split a ticket - it goes to the default template. We need the ability to select a different
Schedule Report for individual monitor is possible in Apps anager
Schedule Report for individual monitor is possible in Apps anager
SAML Problem
We have launched SAML authentication on our development server. After launching the page from the link, we receive an error message like below. Logging in with the button Sign in with SAML sso, works fine.
Query Online/Offline Technician logged to servcidesk weekly
Please provide an Query Online/Offline Technician logged to servcidesk weekly ===== Query Columns======= Technician name Status Date Time
First day of week
Hello, How can I change the first day of week?. When I select "Last Week" in report it take from Sunday to Saturday, I wand to change this from Monday to Sunday. Thanks,
[Term of the Day]: Backlink
Term of the Day "BackLinking" Definition — What is a BackLink? A backlink, also known as an incoming link, inbound link, inlink or inward link, is a link on another website that points to your site. For example, assume you’ve won an award, the awarding
New requesters without e-mail can't login
Hi, New users that are part of our domain, but doesn't have an e-mail adress assigned in AD user account can't login to SDP. Automatic login by SSO is not working and manual sign is not working. It does however work if the user is first imported into the application. I have the following set in SDP: SDP 10514 MSSQL
Issues in the iOS 14.2 update that cause app crashes
An issue has been detected in the iOS 14.2 update, that causes certain app store applications that have been developed using Xamarin, an app development tool provided by Microsoft to crash when they are distributed using an MDM solution. This issue does
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