DC System requirements - Supported OS for DC
Hi, I need to be sure in Windows Server 2012 is supported for Desktop Center Server installation. The documentation is ambiguous: Here only 2012 R2 is showed - Desktop Central System Requirements | ManageEngine Desktop Central Here both 2012 and 2012
How Remove Approval, If Requester = Approver
Hi guys. I knew it's exist in the newest version. But I wondering to know how handle it by python script. I want to know how return role ($DEPARTMENT_APPROVER$) to username (John Smith) in python script. My need: user = requestObj['REQUESTER'] approver
[Term of the Day]: W3C
Term of the Day "W3C" What is W3C? W3C, which stands for World Wide Web Consortium, is an international community created in 1994 by the major players on the internet that develops web standards and promotes interoperability between web technologies,
Variable $FirstName in Survey Email Configuration
Hello We are currently implementing the user survey. Unfortunately, in the Survey Email Configuration it is not possible to use the $FirstName variable. Since it is possible to use it in other mail Templates, is there any chance to add this function with
Scan Network
Dears, we have some issues with network scan, some of our PC did not scan also IP Phone (Huwawi) and access point. is there any one can be help us to find solution regarding this topic.
Error duplicating request SD On Cloud
In those days, at SDP On Cloud all technicians can duplicate request, but since yesterday they tried to duplicate a single request and they cannot do this. Only SD Admin can do this duplicate.
Hide Sections (Concatenate)
Hey there! Just want to see if there is a way to hide sections in SDP. I noticed that I can name them now and want to use each section for specific "Service Types" that are selected by the end user. This would be based on a set of rules that identifies which section to make available based on the selection made by the end user. I want them to concatenate as the selection is made and hide/non-mandate all other sections that do not relate. I hope that makes sense. Thanks, Eric
Duplicate Requests
Is there a way to close duplicate requests without having to put in all the required rules we have set? For example, we require certain fields to be filled in (request closing rules) in order for a ticket to be closed. If there is a duplicate request, we don't want to have to take the time to fill in all those fields. Also, since we upgraded our software to the latest build, when you put in a resolution, it does not close the ticket anymore. How can this be fixed?
Change request from service category to another
Hi, Is there any customization or script to change request from one Service category to other without migrating every additional field? I need to rebuild our Service Catalog by changing some request from service category and I have too many service category
Change Group on Resolved Request
Is it possible to get a query that can change one specified group to another? We have personnel in a support group that moved to another group. And the group they moved to will no longer be used. For reporting purposes we'd like to have the group changed
O365 + service desk plus without IMAP and POP access
Hi, maybe you already heard, POP(S) and IMAP(S) access to O365 account will be rejected from 2021 September from by Microsoft side. The ServiceDeskPlus only support POP IMAP and EWS connection to reach mailboxes. EWS is already outdated by Microsoft so
High Availability - PostgreSQL fails to configure properly
We have been running a primary and secondary server for a long time now in HA, but the HA seems to have broken recently. After rebooting the servers the HA show as running, then after 5 minutes it suddenly goes red and "not running" The PMP0 log showed
Update from 123329 to 124006 fails
Hi, After upgrading via UpdateManager.bat from 12.3.329 to 12.4.006, it does not allow the ManageEngine OpManager service to run. Windows display a alert. I can't downgrade because the UpdateManager.bat display this:
Building a cost-effective, functional network management strategy [Webinar for MSPs]
Without the right visibility into core devices such as servers and routers, delivering effective services and IT support can become a complex task for managed service provider (MSP) admins. In addition to that, strict compliance to client service-level
getAssociatedMonitors request isMultiple field meaning
In the attached image there is an instance of a api/json/device/getAssociatedMonitors? request for one of the default monitors available in OpManager. I need help identifying the "isMultiple" field meaning, why is this field varying its value from one
Mozilla releases security updates for Firefox 86, Thunderbird 78.8, Firefox ESR 78.8
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 86, Thunderbird 78.8, Firefox ESR 78.8. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 86, Thunderbird 78.8,
Mozilla releases security updates for Firefox 86, Thunderbird 78.8, Firefox ESR 78.8
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 86, Thunderbird 78.8, Firefox ESR 78.8. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 86, Thunderbird 78.8,
Mozilla releases security updates for Firefox 86, Thunderbird 78.8, Firefox ESR 78.8
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 86, Thunderbird 78.8, Firefox ESR 78.8. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 86, Thunderbird 78.8,
[Free training] Simplify IP address management with OpUtils
Managing IP addresses can easily get complicated when it comes to dynamic networks and networks spanning across multiple subnets. However, effective management and optimal use of IP address space helps you avoid running into costly IT issues such as network
Another one for the to-do list: UI improvement
Adding domain computers to SoM This view is pretty hopeless, it needs to be a list, not a window of tiles. **Image Deleted** Please DM/email me if you require it.
Analytics Plus free virtual classroom training for beginners
Join ManageEngine's virtual classroom sessions and master IT analytics, from the comfort of your home. Tailored for beginners, these sessions focus on a range of topics to help you get started on your analytics journey. During the session, we'll walk
Hiddent NTFS showing up as bootable drive when imaging
Hello after I image a machine with OS Deployer it appears to be leaving the Hiddent NTFS drive as another boot option. This causes an issue because on reboot it wants me to select which system to boot from. One of the partitions boots nothing and upon
Script Monitor alert - curl Elasticsearch call on monitoring machine
I am quite new at all this scripting and is struggling. I keep getting following output: Exit Code: 127 Message: Script message not found/invalid script message format Raw Output: -bash: OpManager_50000003303_1612338271947.sh: command not found The script
Anyone have a script to add request details to a task
I would like to add select request details to a task assigned to a tech that may not have permission to see the request template. Does anyone have a script to add details to the task? Thanks! Cheryl Ankrom Jennmar Corporation
How can I automatically delay the triggering of a task (or tasks) in an incident template?
I'm trying to find the best way to handle tasks that need to happen according to a particular schedule. For instance - in one of our (Incident) templates when the request is submitted there are a number of tasks that need to be done immediately. However there are a few tasks that cannot and should not be started until a certain number of days has passed. I've created a task that I'm using as a parent dependency for the delayed task, but it requires someone to manually close it after the waiting
[Term of the Day]: Clickjacking
Term of the Day “Clickjacking” Definition — What is Clickjacking? Clickjacking or UI redressing is one of the common cybersecurity attacks. It was first identified in 2008 by Robert Hansen and Jeremiah Grossman. It is a malicious practice in which
[Term of the Day]: Servlet Engine
Term of the Day "Servlet Engine" What is Servlet Engine? Servlet engine, also known as the servlet container is a java technology managed by a container that runs on a web server or an application server to deliver dynamic contents. Usually, every
Assign team owners and members in Microsoft Teams
Assign roles in Microsoft Teams Microsoft Teams supports two roles: owner and member. The user who creates a team automatically becomes the team owner. The owner can then add members to the team and also promote any of its members to the owner role. Team
MDM doesn't work after upgrading to 10.0.636
Good day, MDM doesn't work after upgrading to 10.0.636 The mdm page does not open Infinite page loading
console display issues in version 10.0.656
We are unable to drill down in screens without display issues using Firefox or Chrome. We have had this issue before in previous versions. It is a very detrimental and costly issue. Anyone have a solution??In Threats and Patches > Patches > Missing
How to get CI details using criteria?
When I use the API "Get CI Details using criteria", I just get 4 fields, but I have more than 4 fields in my page. Help me!
User import problem
Good day! There is an ESXI virtual machine on which SD 11139 is running. I am trying to import a new user, but the import ends with an error that this user already exists, I looked for him by different attributes, full name, sAMAccountName, E-mail, but
Requires a delay in running the script
Greetings. I am facing a problem. I have a template with set tasks in the amount of 9 pieces, in this template I also have mandatory additional fields to fill out. I also wrote a Python script. After creating a request, my script receives values from
Error to configure the SMS panel
Dear Manage Engine Support Team, I hope you are health and safe. Today, I encountered a strange error to configure the SMS panel. When saving information, an error is observed that the server is not connected to the Internet!! SDP: 11.1.32 I would be
How to filter GET_REQUEST to tickets updated since last fetch
I want to list only tickets that have been updated since the last time I listed tickets. Also can I get the last updated timestamp in my list tickets response?
Custom Schedule Error in format of executor if query report has data
I am facing an error : Error in format of executor when a custom schedule I created executes on a query report that has data or return a list of records. But when the query report has no data the custom schedule executes successfully. Please help. I
Device Identification - Kyocera devices
Hi ALL! We have SDP and many Kyocera devices like: ECOSYS P2235dn, ECOSYS P3145dn, Kyocera FS-1025MFP, ECOSYS P2040dn Each of this device SDP detected as KYOCERA Document Solutions Printing System with OID .1.3.6.1.4.1.1347.41 How i can change behavior
[SD-77688] Problem with Strike through function (text editor)
Hello We work with bullet lists in the ticket description and cross some of the bullet points out when we are done with the strike through function of the text editor. However, when we cross out some bullet points and save and edit the ticket again afterwards
Performance Monitors not working on newer Cisco routers 4331 and 4351
op manager automatically enables a bunch of performance monitors on our old Cisco 3945s and 2911s. However, on the newer Cisco routers (4351 and 4331) op manager doesn’t enable ANY performance monitors. And when I try to add them manually, it fails.
No Login Methods Supported with Zentyal Mail Server
We are working with Service Desk Plus using Zentyal mail account, but unfortunately incoming mail server is not connect, We tried with different kind of Email type of Port as IMAP / IMAP TLS but always appears the message: "No Login Methods Supported".
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