Feature spotlight: Support for stored procedures
Streamline your data import process! Gone are the days of having to type lengthy SQL queries to import specific data from your databases. You can now utilize stored procedures to import data from specific databases with minimal effort. Stored procedures
ME DESKTOP CENTRAL MSP-Distributed Server not working properly
Dear Community Team, I have Query on Distribution Server and Remote office Setup using ME Distribution Server. I am not sure who can give me the correct answer since this is very urgent and team is very slow in response. We have remote office setup with
Security vulnerabilities fixed in Firefox 84, Firefox ESR 78.6 and Thunderbird 78.6
Hello All, Mozilla has released security advisories for Firefox 84, Firefox ESR 78.6, Thunderbird 78.6. A series of security vulnerabilities were fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-16042 Operations
Security vulnerabilities fixed in Firefox 84, Firefox ESR 78.6 and Thunderbird 78.6
Hello All, Mozilla has released security advisories for Firefox 84, Firefox ESR 78.6, Thunderbird 78.6. A series of security vulnerabilities were fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-16042 Operations
Security vulnerabilities fixed in Firefox 84, Firefox ESR 78.6 and Thunderbird 78.6
Hello All, Mozilla has released security advisories for Firefox 84, Firefox ESR 78.6, Thunderbird 78.6. A series of security vulnerabilities were fixed in this update. Find the details for the same below. CVE ID Description Impact CVE-2020-16042 Operations
Deploying office 2019
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Dias Festivos por pais
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REST API - Search for new requests by date/time
Hello, Does anyone know if the REST API supports searching for requests that are greater than a given date/time stamp? Something like : https://mytest.myurl.com/api/v3/requests?TECHNICIAN_KEY=12345F2-5EA0-4EBA-B74C-FADA17646500&INPUT_DATA={'start_date'
Change UDF to GUDF in SQL
How I can change UDF (additional fields) to GUDF (additional fields) in SQL
Weekly ticket report
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UDF on SQL table
User defined additional filed(UDF) for the specify form In which table is the database stored? my means UDF on SQL table NOT(GUDF!)
Purchase Request for Requester
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Query report with subquery not working
Hi, ServiceDesk Plus 11.1.0 build 11129 Trying to create a query report for inflow/outflow difference report. The follow SQL does not work. No error messages, just no report when click on Run Report. Select d.Status, d.Jan, d.Feb, d.Mar, d.Apr, d.May,
Cannot see SLA information in Service request details
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Multiple Instances of SD Plus
We have two instances of SD plus running on a copy of server 2008 and we want to move these to a new server. There used to be a guide floating around the web but we can't seem to find it. Both use different ports and have separate services running so
Notify on mail new added member on project
I want to receive a notification when a user is added to the project. It's possible?
Create a date based view
Hi, Could anyone advise how I would go about creating a view that shows all tickets closed "today"? We are running SDP on Prem. Thanks, Antony
API for get organization role a department
Hi, I want to define conditional approval workflow. Now I need to API for get organization role details of department. I'm searching for this need in your API documentation but can't find it. What should I do? I need it ASAP? Thanks for helping
Help with Report Query
Hello. I need help with this query. I want it to pull the data from the month prior. Can someone help me with that? I created it using the report tool and grabbed the query from "show query". I do not script. I would like to also take what is updated
How to edit a Change?
I can see there are Change Roles, which appear to allow users with various roles to do various things. But they don't seem to work. I have a user who is trying to update the title for a Change he created, but there doesn't seem to be a way to do it.
Add a Secret Answer to the Request
Hello, When responses are added to requests, I want only the user to see this answer. because sometimes I have to share important passwords. Is there anything that can be done about it?
Schedule Scan || Check for newly added workstations
Hi, In the "Schedule Scan" feature there is a option "Check for newly added workstations". During the schedule if any new device identify and added in SDP then form where i will get those new devices information/report? Thanks Mostafiz
Report a specific service catalog form
I define an service catalog form " Request Create CRM Account" and this form have a few custom fields. How I can Report a specific service catalog form with all related custom fields
Solved:moving patch store location
Hi, We want to move the Patch store location from the C drvie of the ManageEngine server to a different server in the the same domain. We have version 10.0.470 Does the steps in this document will work for desktop central as well? https://www.manageengine.com/patch-management/how-to/how-to-migrate-the-patch-store.html
Custom Trigger to fire on status change
Hi, I want a custom trigger to fire when a request status changes to either In Progress or to Onhold Please point me in the right direction Thanks
Adding assets using CMDB API - Throws a 3001 unknown error
I've been trying to add CI Assets using the CMDB API, the XML input works fine when working with the web interface at the REST API Documentation. I'm getting a unknown error - Error when processing request - null when I use the sample scripts provided.
Problem while generating patch scan data.
Hello, First time poster. :) As of the 10th of Dec all of my agents are now reporting "Problem while generating patch scan data." I have tried manual scans from the console and from the client. Reinstall of the client did not work, rebooted the clients
Setting Permission on Registry
I need to set the permissions on a Registry Key after software installation. Any Ideas
Closure code and Closure code comment variable in notification rule
Hi, I want to send auto notification to requester and inform her for Closure code and Closure code comment. Already hasn't any Closure code and Closure code comment variable in definition notification rule. What should I do? Thanks
[Term of the Day]: Distributed File System
Term of the Day "Distributed File System" Definition — What is DFS? DFS, the acronym of Distributed File System, is a method that enables clients to store and access remote files on a client/server architecture. With a DFS, data is stored on a central
Desktop Central agent service problem
after installing agent the service "ManageEngine Desktop Central - Agent" is not appear in windows services. we had patch manger plus recently and we decided to use desktop central i removed patch manger plus agent then installed ManageEngine Desktop
No sound in remote access
Remote Access does not play sound from the client computer. This is a basic and essential function for the Technical Support team, to be able to solve problems in audio players, browsers, etc.
Adding a field or option in the print preview section of the purchase request
I offer an idea to suggest. Adding a field or option in the print preview section of the purchase request to specify who registered your purchase and on what date.
Require report for asset status tracking
Hello all, We are looking for the script reports (PostgreSQL) to track asset status. Basically we need to know current asset status, previous statuses and when status changed. The other report required is to show what assets user ever had assigned.
Request for API functionality
Trying to add PMP into our server deployment automation workflow and am running into a problem with (as far as I can tell) some missing functionality in the PMP API. Importance in descending order: - Get a single-use key for agent installation. - Be able
Requestor Email Notifications not being sent
I have enabled the 3 requestor notifications to email the requestor when the request is open, assigned and closed. Currently the requestor only gets email notices when the ticket is open. I have attached a screenshot of the notification rules that i
Query Report Error - LONGTODATE
Hello, I am running this query on Power BI and I am receiving the following error message: ERROR: function longtodate(bigint) does not exist After looking in the forum, it seems to be that longtodate is a native function for the query editor in the
[SDF-91868] Change Recommendations for Copied CR's
We've noticed in the newest releases that recommendation emails get auto sent after an already APPROVED CR is copied. As this new copied change gets moved through stages, once it hits the Approval stage, any past approvers will be sent a recommendation.
Assign Techinician
Hi, I have used another ticketing platform in the past and now we have moved to Service Desk Plus.
Unfortunately I did not understand how I can take a request by making it disappear from the general queue (we are 2 technicians) and make it appear in my
Technician Key
hello, Is there any rest API to get technician key ?
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