No Login Methods Supported using Zentyal mail server
We are working with Service Desk Plus on Cloud using Zentyal email address but the incoming server did not connect. We tried change the Email type port to IMAP/IMAP TLS but always appears the message: "No Login Methods Supported". May you have some information
[SD-93067] Update 11139
Hi there, after we updated Service desk on prem to 11139 when a user logs a ticket we get loads of additional text in the email such as below regarding fonts etc. This did not used to happen and it looks bad. Title : Remote connection Assigned technician:
Add attachment to task template
Good day, I want to add a attached document to the task template in Service Desk Plus. Is this possible, I already tried to do this but it still did not work yet. Can someone help me with this? Kind regards, Paul Freeke
Automate install of Desktop Central agent with powershell
I've created a scheduled task that runs a list of powershell scripts in serial order on the first system startup, and I'd like to add the installation of the agent in this manner. Unfortunately, I haven't been able to find a way to run the installer
Custom Views - AND / OR
Can it please be considered to enable ANDs and ORs in a custom view to support views such as; Technician is “Tech Name” OR Created By is “System” AND Request Status is not "Closed","Resolved"
Hide Threshold alarm on map
Hi, Is there any option to hide interface threshold alarm on a map, i dont want to disable threshold, but if there is an alarm, the device on a map show RED. I just need device up down status showing on a map, PLEASE HELP
Update on SupportCenter Plus 11.0 (Build 11000) Behavior and API changes
Dear Customers Greetings for the day. We released ManageEngine Supportcenter Plus 11.0 last week. We implemented a lot of features, Lot of search framework is changed, Lot of Mail fetching related framework is changed. Surely, this build will be more
I want to change DTC Server IP...
Hello, I want to change my DTC Server IP. How do I go about doing this? Machine name, FQDN will be the same, the system just needs a new IP. Thanks, Mark.
Service request test condition of null value FAIL
Hello, i have a deluge script where i test if a value of a field is null. info requestObj.get('subcategory'); info (requestObj.get('subcategory') == null ); info (requestObj.get('subcategory') == 'null'); info (requestObj.get('subcategory') == "null");
SD security roles
Hi, Can you explain what each of these do? And also let me know if there is a way I can stop certain technicians from changing the priority field please?
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Manage firewall rules using extensive rule management capabilities
Query Report - Category by specific site
I found this report in the forum to list the number of requests against category. SELECT cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item", count(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Error while saving the SMS panel configuration
Hi Friends, I have a problem with SMS Configuration. While saving information, an error is observed that the server is not connected to the Internet!! I configured the SMS panel 2 or 3 times Successfully. After that, I encountered this issue. Here is
Authentication with REST API V3 does not work
Hi, I'm already confused with the authentication as all ME documentation refer to the same thing as different names: technician key, API key, authtoken... Then you have the ServiceDesk Plus On Demand and On Premise too, I'm not sure if there is a difference in the API... Anyway, I can successfully create a Request in ME SDP On Premise using API V1: However, the same payload and same Technician key (API key? Authtoken?) does not work with API V3: Can somebody please let me know what I'm doing wrong?
Netflow Analyzer Upgrade Process
Hi -- We are currently on build 6000 of Netflow and would like to upgrade to 6002. If download and run the 6002 version is it going to overwrite my configurations? For example the settings I've defined and the license key I input? Thanks.
SDP MSP 9405 change Account, Site and Requester via REST API
Hello. I'm trying to change the account, site and requester of a request by using the REST API in SDP MSP 9405. This is the JSON data I send: '{ "operation": { "details": { "level": "Einfach", "priority": "Niedrig", "Abrechenbar": "Nein", "category": "Allgemein", "site": "Intern", "account": "our Company name including a & symbol", "requester": "Dummy User company name" } } }' FYI "Abrechenbar" is a custom field. If I leave site, account and requester out the API call is working successful, so the
[SDF-78079] Is it possible to include ghost text / an example on a Service Catalog resource question
Hi, I am looking to find if there is an option to include ghost text / an example on a question within the Resource form area on SDP V 11135 At the moment I have included the question and example of what we expect the response to include Ideally, I'd
ServiceDesk Plus Query for Worklogs
Hi all, I trying to run a query which I got from the SDP Support team on Analytics. In the query there are static time values used like this: CAST(EXTRACT(EPOCH FROM TIMESTAMP '2020-01-01 00:00:00') I'm looking for a way to have dynamic time value.
Reporting on Problem Management
How can I run reports on Problem Management form Service Desk Plus MSP data in Analytics?
Apple mobile device initial setup
Is there a way to provision a new Apple device without signing in with an Apple ID? I'm new to Apple (I'm an Android user!) but need to setup our organisation's Apple devices, so I have one for testing. When I first turn on the phone, it won't let me
Report not working correctly
I am running an Inventory Report and I am getting the same data for a 30 day, 7 day and 2 day time span on the report. It seems the report will only show the last two says of data. If I run a forecast report it will show data from over 7 days ago so
How auto assign site for new requesters?
Hi! Sorry my english. How auto assign site for new requesters? Requesters auto-add from e-mail requests, e-mail domain is multiple.
Search for a specific file in File Manager
Is there a way to search for a specific file or find all files with a specific extension using File Manager? I have a need to find all .PST files on all managed machines and download them. The only report I can find is the on that shows me the total
Field/Forms - using a field multiple times
Is it possible to use an additional field more than once in a form? Once a field is used it can't be searched and selected again. This behaviour differs from how fields work within a Resource section. Often we have forms that either involve multiple departments/technicians where a similar field is required for different portions - example: - name - department - comments - dates Right now we have to create multiple additional fields to ask the same question more than once. In this example, we're
Password Manager Pro new build 11100
Hi, Password Manager Pro 11100 has been released and is now available for download. This release comes with a couple of enhancements, which include, updates related to Password Policy and Domain Account Restrictions while configuring Access Control,
To notify two groups upon ticket status change
Hi Team, We are looking for a feasability to notify two different teams upon change in ticket's status Kindly guide us ASAP. Regards, Ezhil
When trying to update Organization Details- FAILURE :Error while fetching the organization details.
Whenever I attempt to update my organization details, I get this error FAILURE :Error while fetching the organization details. The system then kicks back to the normal default values.
Category per service template
Hello, can i restric tp show category and subcategory for specific service template?
ServiceDesk (On-premises) Plus add-in for Microsoft Outlook.
Hi Manage Engine ;)I would like to know when will be released the version of the Microsoft Outlook add-in for Service Desk On-premises?
New DC user - 10 suggestions for improving the UI/UX
I'm not sure if this is the right place for these suggestions, but here we go anyway. I'm a new DC user, coming from uVNC + PDQ to manage my deployments and remote access and here's what the past week has shown me: 1. On inventory screen, when click search,
AD LDS
Can this product be used for accounts that are stored in AD LDS?
Export logins for a period
Hi, I'm new here so apologies if it's been asked; I've looked but didn't find an answer. Our organisation is conducting an investigation into a couple of our users and are asking for log on activity between May & June 2020. Is there a simple way to do
SLA Unassigned Configuration
I have been tasked with creating an SLA that if a ticket that comes in during normal business hours and isn't assigned to a user within 20 minutes that it gets escalated to a larger group of people. Seems pretty straightforward but I don't see anything in the SLA rules that allows me to pick "Assigned To" and "unassigned" as being able to be monitored. I have looked around online with little success. Any help here would be appreciated. Thanks in advance.
Ticket Conversion has been Removed - Incident to Request and vice versa
This is critical. It disappeared with the last upgrade (we just completed to fix another problem). We get many incidents generated that are in fact service requests. How do we now convert these tickets to the correct "group" after they have been c
[SOLVED] SSL Certificate with subject alternative Name (missing_subjectAltName error)
Hi @all, the newest version of Google Chrome 58 requires that certificates specify the hostname(s) to which they apply in the SubjectAltName field; values in the Subject field will be ignored. The documentation from ME to create selfsigned certs does not take account of that yet. I tried to renew the cert by using the keytool with -ext san=dns:<fqdn> but it does not take effect it seems. Is the build in Java Version supporting that option? Can anybody explain how to fix it? Thanks in advance Christoph
Report : Avg. SLA Response Time by Tech. and Category
i would like to generate a report for Avg. SLA Response / resolution time by tech. and category if that possible also to make it on timeseries chart
Asset Income
Good morning community, I would like to know how to perform a massive update in the ASSETS tab and when entering. Acquisition date : Date of Expiry : Warranty expiration date: So that when entering these fields, it can be updated on all computers with
[SDF-23238] On Hold status change notification
Hello, when i set a request to "On Hold" i can add a date/time when the status should change. Is there a possibility to get a notification at that moment? I didn't find anything so far. Thanks.
Query for HDD Capacity with Workstation name
we are looking for help with the PostgreSQL codes that can pull up following reports. WS name, Drive name, Drive type (local disks only), File System, Capacity GB, Free Space MB, where . Please find below report type. Sr.No Manchine name HDD Total Capacity
Would Like support for Multiple Project Owners
or in lieu of that, a way that multiple people can get a notification of all project updates (without having to make them the owner of the project).
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