Reports not working: MSDP 11.1 Build 11135 on Centos 7
Hello,
cannot generate custom reports or any reports at all. Here is error from serverout0.txt when triggering report generation:
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at net.sf.jasperreports.engine.fill.JRBaseFiller.<init>(JRBaseFiller.java:123)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:88)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:103)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:61)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at net.sf.jasperreports.engine.fill.JRFiller.createFiller(JRFiller.java:179)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.reports.utils.ReportStabilityUtil.fillReport(ReportStabilityUtil.java:527)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4907)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.reports.action.ReportRequestHandler.runFreshTabularReport(ReportRequestHandler.java:2874)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.reports.action.ReportRequestHandler.showReportPage(ReportRequestHandler.java:144)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:1958)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:189)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:103)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:256)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:365)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.manageengine.servicedesk.filter.SdpSecurityFilter.doFilter(SdpSecurityFilter.java:415)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.filter.RememberMe.doFilter(RememberMe.java:149)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:37)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:201)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.filters.ParamFilter.doFilter(ParamFilter.java:30)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:122)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.manageengine.mdh.MDHFilter.doFilter(MDHFilter.java:205)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.manageengine.mdh.MDHThreadLocalFilter.doFilter(MDHThreadLocalFilter.java:40)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:666)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:179)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:291)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.manageengine.servicedesk.valves.MethodFilterValve.invoke(MethodFilterValve.java:70)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at com.manageengine.servicedesk.valves.SDPStuckThreadDetectionValve.invoke(SDPStuckThreadDetectionValve.java:57)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:373)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1590)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)|
[09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: at java.lang.Thread.run(Thread.java:748)|