How to sent java***.hprof files to support?
I got an email from the system this morning saying: Here are some pointers to delete possible junk files in ServiceDesk: Files generated due to OutOfMemory Error crash (java_***.hprof) are present under ServiceDesk\bin directory. You can delete these
Can't connect with self-signed cert
Just a note for those testing things out as I am. If you use the self-signed certificate option as I am, you will need to install the ManageEngine root certificate in eht trusted root authority of the target machine manually. You'll need to do this before
Windows Server 2016 flash Removal
Testing the Windows Server 2016 Flash Removal patch 108461 and I get result -2145124329 on all 5 test Windows 2016 datacenter servers. Go to https://www.catalog.update.microsoft.com/search.aspx?q=4577586 download the 2016 patch named windows10.0-kb4577586-x64_809b9640d04c5af4c7e78499052abaa936cb670a.msu
Radius MFA
Has anybody had issues connecting ADSelfService Plus to OpenRadius. I am asking as OpenRadias has a LinOPT connector which would then connect to a Feitian OTP c200 hardware token. In theory when a user logs on AD SelfService Plus will request a MFA challenge,
CommonIP Configuration for HA
Hello, I'm trying to set up HA for SDP and I'm almost done, one thing that I could not figure out is commonip. I never did such configuration and have no idea what solution should I use. Can you help me and give any tip on what service should I do. Thank
status colors
Hi Sorry if It may seem silly but I don't know how to display status colors next to each status in the request list view. Can you help me please?
Get reADy for 2021 series- part 2: Review and update all access and permissions
Privilege abuse is a major cause of breaches in most organizations. Hence it is imperative that organizations periodically cleanup excess and inappropriate access permissions to critical resources. They must also check and update the membership of critical
[Term of the Day]: Wireless Security Protocols
Term of the Day “Wireless Security Protocols” Definition — What are Wireless Security Protocols? Various wireless security protocols were developed to protect home and office wireless networks. These wireless security protocols include WEP, WPA,
API SOM COMPUTERs
When i query the SOM computers module through the API it only returns 25 results. how do i return all of the computers?
How can i disable/remove "Status Comments" filed from Change Template
How can i disable/remove "Status Comments" filed from Change Template? I am trying via fields and Form Rule but "Status Comments fields not fount. Please help.
Masterclass: Advanced Series - Session 2 - Hack your service desk for the new normal (Oct 28)
Dear customers, In this session of the advanced masterclass series, we will discover ways to adapt your service desks to the current crisis. In other words, normalize your service desk to adhere to the new normalcy by using the cloud version of ServiceDesk
Support Group Question
Hi I need to setup the following and am not sure how to do this: 1) Create a new account (call in New Account) and have all support groups have access to their tickets. 2) Create a new support group that only has access to the new account in 1 above.
Qualys Agent Mac Install
Hello, Has anyone successfully deployed Qualys Cloud Agent for Mac with ME? What are the steps do do that?
Set SLA by Item category automatically.
We design a Service form, (Request to Access ). By default the form doesn't have SLA. Items on the form ( CRM, ERP, VM,...) We want when requesters change the item on the form, Add a SLA to each item automatically. for example: 1-when requesters change
Adobe releases security updates for Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. These updates fix a vulnerability that has been rated 'Important'. The details of the vulnerability and affected versions are as follows: CVE ID Vulnerability
Adobe releases security updates for Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. These updates fix a vulnerability that has been rated 'Important'. The details of the vulnerability and affected versions are as follows: CVE ID Vulnerability
RECORDS OPEN ON A CERTAİN DATE
I want to shoot recordings whose status is open in the past. Registration may be closed now. Can you help?
[Term of the Day]: DKIM
Term of the Day "DomainKeys Identified Mail" Definition — What is DKIM? DomainKeys Identified Mail (DKIM) is an email authentication protocol designed to validate the email so that the receiving mail server identifies the sender. It makes sure that
[ESM] can not submit a Request via api for special instance in ESM
hi how can I create an incident from PRTG monitoring system and sent it to special instance? which parameters needed? Im trying to integrate PRTG Into Sdp for notifications My SDP version: 11125
Error connection to Exchage server
We are truing to configure cloud version to work with our Exchange server, but we get error Failure:Email settings saved. But error occurred while trying to check connection with mail server - Problem connecting to mailbox:[connect timed out] We tried
Can add Additional/Custom fields only to technicians layout of incident and service template
I have created some Additional fields for Incident templates. When I open an existing Incident template, I can add these Custom fields only to the Tchnicians layout of the template, but not to the Requesters layout. The sam situation is with Additional
How to access all the requests in service desk plus using REST API??
I want to access the list of requests in the service desk programmatically via REST APIs. I am aware that from the service desk plus UI, I can access all the requests. With regard to REST API, I am able to access only 1 particular request with the help of the request id. But, i don't want a single request,I want to access the whole set of requests. Does anyone know how to do this??
Add new section in asset module
hi! Is it possible to add new Section in asset module - like on attached screenshot?
Portal rebranding theme
Hello, In current version (6009), the portal rebranding > theme does not apply to all users, only to admin account. We need to apply a specific color to end users, is there a way to force this, so all users see the same color? Thanks!
unable to install Windows 10 H2 feature pack
Hi, We are trying to nstall the Windows 10 H2 feature pack on our Windows 10 machines with patch managment. Did download the Win10_20H2_v2_Dutch_x64.iso file and put it in the patch store and then try to install it on one of the Windows 10 PC that shows
December 2020 Patch Tuesday Updates
Hello Everyone, Below is the breakdown of updates released this Patch Tuesday. New Security Bulletins : 2020-12 Security Only Quality Update for Windows Server 2008 Systems (KB4592504) (ESU) 2020-12 Security Only Quality Update for Windows 7 and Windows
December 2020 Patch Tuesday updates
Hello Everyone, Below is the breakdown of updates released this Patch Tuesday. New Security Bulletins : 2020-12 Security Only Quality Update for Windows Server 2008 Systems (KB4592504) (ESU) 2020-12 Security Only Quality Update for Windows 7 and Windows
December 2020 Patch Tuesday Updates
Hello Everyone, Below is the breakdown of updates released this Patch Tuesday. New Security Bulletins : 2020-12 Security Only Quality Update for Windows Server 2008 Systems (KB4592504) (ESU) 2020-12 Security Only Quality Update for Windows 7 and Windows
Security vulnerabilities fixed in Microsoft Edge for Chromium
Hello everyone, Microsoft Edge for Chromium has been updated to version 87.0.664.57. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037 Use after free
Security vulnerabilities fixed in Microsoft Edge for Chromium
Hello everyone, Microsoft Edge for Chromium has been updated to version 87.0.664.57. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037 Use after free
Security vulnerabilities fixed in Microsoft Edge for Chromium
Hello everyone, Microsoft Edge for Chromium has been updated to version 87.0.664.57. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037 Use after free
Translate for Additional Fields
Hi, How can I translate my Additional Fields in Incidents\Service Templates ? In "Admin - General - Translates" not working for Additional Fields.
[Term of the Day]: WHOIS Service
Term of the Day “WHOIS Service” Definition — What is WHOIS Service? WHOIS service is primarily used to identify and search for a specific domain name. WHOIS also supports searching IP addresses and hosts. It is one of the oldest tools pertaining
MDM - Server migration devices not enrolling new server
We just moved our ManageEngine MDM from Server 2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices. We are managing around 100 iPads on the server. When in Inventory and Scan devices they
Non-IT asset treated as It asset and takes license
We are importing mobile phones trough the API so we dont need to import it manually. So the mobiles are handled in a excel spreedsheet and are converted to a cvs file that the integration engine reads and then populate the CMDB into a CI-type that are
REST API - Get all open requests
Hi, I can run this URL: http://supportserver02.domain.int/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=A60CD57B-BF08-48D9-ACFC-A9F110909938&INPUT_DATA=<Operation><Details><parameter><name>status</name><value>Open</value></parameter><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>25</value></parameter><parameter><name>filterby</name><value>Unassigned_Requests</value></parameter></Details></Operation> But it gives me all request - no matter
Detecting the Windows domain controller vulnerability? (CVE-2020-1472)
Microsoft has created new event ID's to help identify devices that use the vulnerable connection. Can this be added or an alert created for it? Source: https://support.microsoft.com/en-us/help/4557222/how-to-manage-the-changes-in-netlogon-secure-channel-connections-assoc. Can this be added into ADAudit? Specifically, this part: Deploy the August 11th updates to all applicable domain controllers (DCs) in the forest, including read-only domain controllers (RODCs). After deploying this update patched
Change Analytics Plus Integration configuration without remove workspace
Hi, I want to change Analytics Plus sever from test server to production server, but I had to remove old workspace on test server. I created chart and dashboard on test server and want to see it and create again on production server. Do you have any solution
MFA crash on Windows 2012 R2 endpoint (Domain controler)
Hi, We setup ADSSP in an test envrionment to see if it's fits our needs. We successfully be able to setup MFA on some endpoint (Windows 2019). One of our test server is the DC (the only one) of the test domain with Windows 2012 R2 installed. When we
ChangeRequester Name will set automatically
ChangeRequester Name will set automatically when a New Change raised. Note that all of users already imported and Synched from AD. How we can i do that? Build is 11131.
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