build 11139 Issues - Users / Technicians unable to see and add cab members on change requests
Since upgrading to build 11139 none of the technicians can select cabs or cab members to send approval notifications. Only administrators have that capability. I already have ticket #6713115 open for this ticket, but no one from ServiceDesk support is
[Webinar] Building a cost-effective, functional network management strategy with OpManager MSP
When it comes to client networks, managing endpoints can become challenging with the ever-increasing number of resources needed to meet business requirements. In the process of managing these endpoints, it is also important to monitor the performance
Updated query to list technicians in 11129
SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaContactInfo.EMAILID "Email", AaaContactInfo.LANDLINE "Phone", AaaContactInfo.MOBILE "Mobile", (qd.queuename) "Group" FROM AaaUser
Only file folder operation without MSI or EXE file
HI, I need to upload file to change software setting so is the any way to do that without installing software?
provisioning app error
Based on the authtoken going EOL which is currently working for me just fine. I am trying to get the provisioning app setup to use the new OAuth and it tells me my admin account does not have sdadmin privileges, which it does, please advise. i also
Microsoft Teams - This app can't run on your PC error.
Hi All, I have teams deploying to each user as a user deploy. On a number of machines over the last week users have been experiencing an error on loading Teams. I can't see any deployments happening from DesktopCentral to the affected users. The software
Export list of all Monitors
Is there a way to export list of all Monitors? For now each of them is visible only in Hardware Inventory, inside details fo each endpoint. Cannot figure out how to make report ie. "Monitor_Model;Monitor_serialNumber;Connected_Endpoint"
Chrome fixes several high-severity vulnerabilities with the 88.0.4324.182 update
Hello everyone, Google has updated its stable channel to 88.0.4324.182 for Windows, macOS, and Linux. The update fixes several high-severity vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21149 Stack
Chrome fixes several high-severity vulnerabilities with the 88.0.4324.182 update
Hello everyone, Google has updated its stable channel to 88.0.4324.182 for Windows, macOS, and Linux. The update fixes several high-severity vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21149 Stack
Chrome fixes several high-severity vulnerabilities with the 88.0.4324.182 update
Hello everyone, Google has updated its stable channel to 88.0.4324.182 for Windows, macOS, and Linux. The update fixes several high-severity vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21149 Stack
Specific Checklist should be completed in any stage of RLC
Hi, When I create RLC for some service catalog that move between two or three Support Group, I need to mandate specific checklist for every Support Group to move next stage. For example for Hardware group we have Hardware checklist and for Network group
Service Desk Plus Not sending email acknowledgement after forwarding to new Support Queue.
When Mike Sends and email to a support queue abc@email.com , then cc John, John then forwards the email to the correct support queue zyz@email.com. John is not receiving an acknowledgement email. Instead John's email is added to the original ticket Mike
[SDF-50886] Update Task Actual Start / Actual End based on work log entries added: Huge time saver
Request: Update the Task Actual Start Datetime and Actual End Datetime based on the entries added to work log as it happens. This will save critical time so we are not having to update the work log and then go back and also update the task. Overtime
Resolved within 24 hours report
Hello, I have been trying to search for a report that shows this: Created: last year Account XYZ Group: ABC Request typ: Incident Resolved within 24h from the request created ( NOT Time Elapsed ) Sound simple, just find the right search words. Your
Autofill Requester field
We've used this script jQuery('[data-field=REQUESTER]').val(sdp_user.USERNAME); before we updated, but now it does not autofill the Requester field. Is there any other script we can use? Version : 11.1 Build 11122
Approver Can not view Requester Detail in Approval window
Hi Friends... When a user wants to Approve a Request in Approval Window, he can not view details about Requester in "requester detail" section. There is some Screen Shots in Attachments for help. My SDP Version: 11129 My DB : MSSQLServer
Generate automated follow up e-mail to requester if no recent activity?
Our team faces an issue of requesters raising issues and then abandoning them (i.e. they send a request in, but they never respond to our messages). At present we have a policy that goes like this: Request created Technician acknowledges request If technician
Random users getting Invalid Code error when trying to register for self service
We have had random users, using both iPhones and Androids, get the Invalid Code when either scanning and manually entering the code from the Self Service page. The time and date have been verified on both the computer and the mobile device. In some instances
ADSSP Admin portal missing logs for MFA Backup Codes generated by Admins
The ADSSP portal Build 6100 provides Admins to generated MFA Backup Codes for end-users but does not have any logs recorded which could help trace back to which Admins have generated this code for an end-user account This is very bizarre and not sure
Multiple software checks in pre-deployment not working
Is there way to add multiple software checks in pre-deployment activities? For example, I have a package that checks to see if the software is installed and skips if so but I also want it to update to a new version if the version is old. However, when
Cant reset admin password
Hellow, i am forgot admin password in NetFlow Analyzer 12 When i try to recovery password using this instruction: https://pitstop.manageengine.com/portal/en/kb/articles/nfa-and-ncm-12-default-admin-password-reset i get error: Exception in thread "main"
Incorrect value for disk/memory shown for linux
Hi, Im very new to ops manager + and i feel i have probably missed something obvious, however, I would deeply appreciate your assistance. We have installed snmpd on around 120 linux servers, but it is not always picking up the right values example Actual
Unable to start ManageEngine OpManager service
Hi I am getting error while access Opmanger url that Unable to start ManageEngine OpManager service
[SD-93086] Problem with attachment
Hello to all, we have detected a problem when we try to duplicate a request with attachment. SDP shows the message "Internal Error". The attachments are in non default path. In log we can see this message: java.io.FileNotFoundException: Source '..\fileAttachments\Request\Feb2021\9104\Barcelona.xlsx'
Actual Time Spent Reports
Hi, Hope you are doing well. How can I get the excel version of the report of the mentioned data?
Add assignment option to reply window for unassigned tickets
Hi, I have an idea for a minor change which I think could add some benefits to make SDP even better. At the moment something I often do is to reply to a unassigned ticket, and use the 'update status request' to mark it as resolved. However I often forget
Private channels in Microsoft Teams
Private channels help a niche group of people within a team to come together and collaborate in a focused space. They can be accessed only by the users in the team who are members or owners of the private channel. Guests can also be added as long as they
Cant configure EdgeRouter with netflow
Whenever i run this commmand, I get the following error. set system flow-accounting netflow enable-ingress The specified configuration node is not valid I've tried using both eth0 and switch0 for the interface and i get the same result.
IOCs For Windows OS
Hi i like filter the search section for find some IOCs activities , for example i want filter the windows logs and find hosts those they have event logs by id 4618 and 4919,but i can not create a search filter on the search box like the blow code : EventID
Python to query all approvers from a service request
Is it possible to query all approvers in a service request from a python script? I'm trying to monitor the approval process to see where it stops. Such as, waiting time since approval email has been sent. However, the json data from apiv3 didn’t include
I don't see Execute Script under ACTIONS on our Templates
Hello, We are in evaluation of ServiceDesk Plus Cloud. I'm trying to evaluate the ability to run java-script onFormSubmit. In the OnPrem version we own, this function is listed as a ACTION under the Field and Form Rules of a Template. On our cloud instance,
Using the API to generate a password
I'm trying to generate a password using the API from PowerShell. However, the following code isn't working for me: $pmpServer = "pmpro.mydomain.com:7272" $baseUri = "https://$($pmpServer)/restapi/json/v1/passwords/generate" $header = @{'AUTHTOKEN'='<tokenCode>'}
SLA violate report not tally
Good day, As per title subject, I have 2 report for the SLA violation, 1 is showing as a summary while the other is more detail. Sadly both of them is showing me different info. Summary SELECT pd.PRIORITYNAME AS "Priority", count(wo.WORKORDERID) "Total
Bandwidth Utilization after 516 upgrade
My sever is utilizing 100% of network bandwidth since upgrading to 516. It looks like dcnginx.exe is eating it all up...Memory Leak??? Anybody else???
Way to scan PCs for file names like password.txt, passwords.doc, etc?
Hello! Is there way to scan all our PCs for specific file names? This is regardless of the path. We want to see what users have what would appear to be easily-found documents that may have passwords in them, so password.txt, passwords.doc, etc. I'd assume
Agent Last Contact information inaccurate on (at least) build 10.0.653
Agent Last Contact information is inaccurate on (at least) build 10.0.653 Last Contact time is out of sync with Last Scan Time. I assume a Scan includes Contact. Is this by design? Previously the Last Contact time was at least once daily, and now it
[SDF-83346] Script to Search for Duplicate Value
We have a free text field in a request template called "Customer PO". When this field is updated, i'd like to run a script that searches existing requests against this field to display any duplicates. Is it possible to run a search like this via s
report on-demand \ logon time of specialists
Hey! Can you help me? 1. How to make a report on-demand to find out the logon time of specialists. 2. How to make them all log out in the evening if they did not do it themselves.
[Term of the Day]: Quantum Internet
Term of the Day “Quantum Internet” Definition — What is Quantum Internet? The Quantum Internet is a network that will let quantum devices exchange some information within an environment. In the quantum world, data can be encoded in the state of
Patch Database Update Sync for 2-9-2021
We have our Patch Database Sync Scheduled for 11pm Mountain daily. For some reason it did not pick up MS updates release from this patch tuesday until Wednesday Sync. Was ManageEngine late on publishing?
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