Add agent indicator/dropdown to system summary view (patch)
(ver 10.0.656) Threats & Patches > Systems > By patches > select any system For the various views for a system under patch management (Summary / Installed Software / Vulnerabilties/ Patches / Security config / port audit) please please add the agent status
How to automatically close unanswered tickets
Hi, is there a way to auto-close or resolve those tickets which are in such a "Waiting for User" status with no response by users for some days? Thanks alessandro
Report on Installed Fonts on client machines
Any way to achieve this with Desktop Central? Had some licensed fonts deployed and would like to report on who has what. Thanks,
SMS Notification Setting Save Error
Hi' I'm tying to configure the sms notification, firs i tried with custom url but it started giving this error The response from the server ajax call is {"response_status":{"messages":[{"type":"failed","message":"Internal server error occurred"}],"status":"failed"}} Thanks
What is site-based delegation and how to use it for effective AD management?
Organizations can have multiple domain controllers (DCs) for various reasons such as offering a smooth experience for their Active Directory users and load balancing. When there are multiple DCs, a specific DC, which usually handles a major chunk of the
Issue with free license renewal process
Hello I want to extend my free SDP MSP license for another year , unfortunately automatic license generator is not working for me - renew form is giving me a message "Error occurred please contact application owner." I have contacted ManageEngine support,
USB Usage Report - No USB devices are detected yet
We are planning to implement USB storage restrictions in the company. The first step was to enable USB Audit Settings so we can get an inventory of USB devices in use. Now, when I go to Reports > USB Reports > USB Usage Report I get a message stating
Deploying Applications
Is there a way to tell the client or Desktop Central that there are no applications being deployed to the client? Scenario: Deployed an Package to a desktop and realized the CMD for install was incorrect. Deleted Configuration for deployment and fixed
Patch Management - The download of the patch failed
Hi All. Would anyone be able to provide me with some more info on where to track down more information on the error 'The download of the patch failed'. Is this a server-side (server contacting the patch URL) or client-side (client contacting the DC
Changing closure code via API
Hi, I've been attempting to edit the closure code via the API, specifically as part of the operation to close a request. What is the proper syntax here? The following does not work, nor does the code posted in a similar question here several years ago.
[Term of the Day]: Normalization
Term of the Day "Normalization" What is Normalization? Normalization is the process of organizing the database structure by splitting up the larger tables into smaller but meaningful tables. This process involves organizing, analyzing, and cleaning
Masterclass 2021 - Episode 1: 6 incident management hacks to implement using ServiceDesk Plus Cloud (24th February)
The ServiceDesk Plus masterclass is back this year, and in the first episode, we will be looking at six incident management hacks in ServiceDesk Plus Cloud. Ensuring that incidents don't affect business operations hinges on timely resolutions aided
[Community Digest] ServiceDesk Plus - January 2021
Here's the roundup summary for the month of January 2021! Version and Build releases: 11136 (Released on 03rd January 2021) 11137 (Released on 13th January 2021) 11138 (Released on 25th January 2021) Some prominent and most awaited features have been
Masterclass 2021 - Episode 1: 6 incident management hacks to implement using ServiceDesk Plus (25th February)
The ServiceDesk Plus masterclass is back this year, and in the first episode, we will be looking at six incident management hacks in ServiceDesk Plus. Ensuring that incidents don't affect business operations hinges on timely resolutions aided by incident
What is the purpose of Technician Groups in the Associate Groups to Template section of templates?
Does anyone know what it does when you put a Technician Group in the "Associate Groups to Template" section of a Request Template? I thought maybe it would limit which technicians would see the template when they are creating new incidents but that
Database schema
How do I get a current database schema of SDP? We are using MSSQL.
Desktop Central Console starts to slow whenever I run a configuration (such as patch installation).
Desktop Central Console starts to slow whenever I run a configuration (such as patch installation). When I login it takes 5 mins longer than the usual for me to login and the console page after login also loads slower that it seems I can't access the
Data protection issue
Hi, A client of mine has mentioned that when they select the Emails to Notify when creating a ticket they can see the email of every client we have on the system, how do we stop this.
Prioritisation by Subcat or Item at set up
Hi Would it be feasible to add the option to set a priority against a Subcat or an Item at time of set up? Something like : current.... Item: [text box] Description: [text box] Sub Category: [drop down] Priority: [drop down] Thanks Mark
[Free e-book] Optimize usage, and save on cloud infrastructure spending using ITOps analytics
Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
ServiceDesk iphone App , Login Failed. Technicain Key not generated for the user
What does this error mean ? How do we resolve?
Bulk Incident, Request Close with resolution updated in the resolution tab
Hi Team, One of my client want to close tickets using bulk close option but the resolution is not updated in the resolution tab after closing tickets. Also if i disable " No, don't prompt a message" option under admin>>Incident Management>> Request Closing
Task Reminder
One of the task notification rules is "E-mail the task owner a reminder". When is this reminder supposed to be sent out or is it tied to SLA rules?
ServiceDesk Plus Cloud Login Problem
All the sudden around 1/29 2:30am UTC we are unable to login to the ServiceDesk Plus Cloud getting "your browser is outdated and not secure" although our browser Chrome or Edge is the up-to-date. Is there any server issue?
[Term of the Day]: Biometric Authentication
Term of the Day “Biometric Authentication” Definition — What is a Biometric Authentication? The term “Biometrics” is derived from the Greek words “bio” (life) and “metrics” (to measure). Automated biometric systems have only become available over
Zero-day CWE-415 in Internet Explorer, actively exploited in the wild
Hello everyone, A Zero-day in Internet Explorer, already being actively exploited in the wild, has been publicly disclosed. CWE-415 - Double Free is a critical remote code execution vulnerability that when exploited lets remote attackers execute arbitrary
VMWare Host Hardware Scan Missing Items
Hi, Running SDP On Demand, when scanning my VMWare (6.5) hosts for asset collection, the hardware data is incomplete. These are Dell servers. I get the Name, Model, Operating System, Product ID, Processor and Logical Drives but I am missing Service Tag,
Auto assign requests to one User that are assigned to specific group
Good afternoon! Is it possible via the business rules to have a request automatically be assigned to a User when that request is moved into their group? Or do business rules only apply for new tickets? IE, request comes into the Help Desk queue. This
[Term of the Day]: Boolean Expression
Term of the Day "Boolean Expression" What is Boolean Expression? Boolean expression is a logical statement named after the prominent English mathematician George Boole, that results in a true or false (logical) condition. For example, in the Boolean
trial testing servicedesk msp - missed call notification/ticket
i've setup a telephony integration, but when a call comes in, if i hangup before answer, the is no record of that
Change color on the login page.
The login page seems to be ruled by <div class="loginform" id="loginFormDiv"> We need to change the color of the below. The blue color needs to be changed. Is there anyone that nows how? //Stefan
ServiceDesk Plus On-demand Evaluation License
Hello, what is the symptom after an evaluation license become expired? I guess it automatically move to free version. If I'm right, how many technician will be applied? 1 tech like the same as on-premise ver? Please kindly let me know.
Power Bİ
Hi, İs getting report with Power Bİ possible according no service common fields? For example, if "Report name" field are used only "Bİ" service kategory. Can we get report according "Report name" by using Power BI?
On Form Change page not loading
This page on SDP will not load (please see attachment). I have cleared my cache, tried other browsers and had two other technicians try this page as well and it is not loading for anyone. Any ideas on what to fix it?
Additionial Fields requester template
Hello, I'm trying to configure a template/ form. However I can't add additional fiels to the requester page. the only one which is showing up is the radio buttion, which isn't what i need because I need the users to be able to tick several boxes. For
Client logins
Hi, Is there anyway a client's login can be tied to their Office 365? Thanks
Marking as Resolved
Hi all, I just wanted to check something, i have ticked the option to Close any Resolved requests and set a date of 10 days. I have just checked and I have over 1,000 tickets with the Resolved status that haven't been closed dating back 2019! In the
Compatibility between Avaya and OpManager
Hi Guys, Need your expertise on OpManager Are the below Avaya product is compatible with OpManager Rel 11.5? 1. Avaya Aura Experience Portal (AAEP) ver 6.0.2 2. Avaya Signaling Server ver 7.65 3. Avaya Session Manager ver 6.3 4. Avaya System Manager ver 6.3 5. Avaya PCS ver 5.1.1 Really appreciate if you can give an information about it. Rgrds, Ferry Famjaya
Sort requests list by two fields
It will be great to sort request list by two or more fields simultaneously. For example Priority descendant, DueDate ascendant.
Is there a way to bulk close change requests?
Good afternoon! I've recently taken over for the individual who was in charge of our ManageEngine ServiceDesk Plus environment. I've been tasked with clearing out all of our old Change Requests that have been floating around as the system wasn't really
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