Connection Error
Get this error in the logs. Scheduled report export via PDF. Any suggestions? Thanks! Connection is requested : Generate report.| [15:33:24:378]|[11-25-2020]|[net.sf.jasperreports.engine.fonts.FontUtil]|[WARNING]|[85]: Font 'Roboto,Arial,Helvetica,sans-serif'
Configuration has not been replicated to the Distribution Server. Verify the Replication Policy
The Install configuration was created already for more than 8 hours and I know my replication is set 24/7. But this error keeps on giving me headache. I reboot already the target device, verified the services are running on the DS and its configuration,
Purchase Order Module Does Not Support Decimal Quantities
If you enter a decimal value such as .5 in the quantity field in a PO, it will produce an error when you try and receive the item. Labor is good example of where we need to be able use decimals such .25, .5, and .75 for hours billed by vendors. There
Auto assigning tickets based on To address
Hello, We have an email address for support however we want a secondary email help to automaticlaly assign tickets to a select technician based on when the email comes in to the help address. My Setup: Email added to incoming and alias on main email account
Change Management || Schedule Start
HI, Is there any option/way to use that i can set a rule that will not allow a Technician Set the "Schedule Start" date and time in the same day or 12 Hours before the activity time for a Normal Change Request. Thanks Mostafiz
[Term of the Day]: Data Lake
Term of the Day "Data Lake" Definition — What is Data Lake? A data lake is a centralized storage repository that lets you store all your structured data like tables from RDBMSs, semi-structured like CSV files, XML files, logs, JSON, etc., and unstructured
Requester is a Department Approval
I hope you are in Health and Safe, My Scenario is as follow: in my company, two roles created as "Head of Department" and "Approver". All of my department approvers are VIP Users. The application approval process in my organization consists of
How to costomize the request list?
Hello guys, how can i customize the request list which is shown below. I couldn't find this page where it is located exactly. I need to change the colors but when i look at the details i see the style code is added in the table not the css file. Many
How can I edit the Requester template?
Hello, I noticed that when I am editing the Technician template, I am able to add any available fields and I also have the ability to make a new field. However, when I am under the requester template, I am unable to add fields. I am only able to add sections.
Project worklogs aren't billed (no Total Cost)
hi! I mentioned that there is no Total Cost in Project Worklogs. Is there any way to enable it as for Request Worklogs?
ADSSP Geolocation based conditional access ( CA ) not workin
Hi We are on the latest version of ADSSP 6012 and configured GeoLocation CA with trusted countries When jumping on a VPN with different IP, the authentication and access to ADSSP still works as normal Is that a bug or need additional configuration on
Asterisk support
Hi! In SDP MSP roadmap I see a plan for "Asterisk Latest version support." Is there ane news about this feature implementation?
SDP to SDP MSP
Goal: I am using ServiceDesk Plus Free. I want to use ServiceDesk Plus MSP Free. Question: Can I backup SDP Free, uninstall it on the server, installed SDP MSP Free on the same server, then restore the ServiceDesk Plus Free backup in ServiceDesk Plus
[Term of the Day]: On-Line Analytical Processing
Term of the Day “On-Line Analytical Processing” Definition — What is OLAP? OLAP is an acronym for On-Line Analytical Processing, it is a powerful technology behind many Business Intelligence (BI) applications such as business process management,
Remote controll - conenction problem
Hi there, i would like to ask if you have an experience with problem like this : I stopped be able to connect to all computers and when open new web browser windows i'm getting this error. Im prety sure that this port is opened and telnet is working
Server migration devices not enrolling new server
We just moved our ManageEngine MDM from Server 2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices. We are managing around 100 iPads on the server. When in Inventory and Scan devices they
MDM: IOS Updates crashes iPad's/iPhone's for multiple versions
Subject : MDM: IOS Updates crashes iPad's/iPhone's for multiple versions Desktop Central Version - 10.0.582 We have iPads and iPhones on version ranging from IOS 12.x - 14.x that are managed via MDM that lock up (Crash/Brick) when the OTA (Over the Air)
Change levels
With the introduction of change levels, it seems each level is limited to 10 participants question Can the change level requirement be removed so that its the same as previous, if not can the limit of 10 participants be increased or removed We have no
How do I change the syslog information in Password Manager Pro?
I currently have it configured to send logs to ip 192.168.1.2 via TCP as AUTHPRIV. I need to change the host to 192.168.2.2, but when I do this, and click save, nothing actually gets saved and the logs continue to be sent to 192.168.1.2. the system is
Error While starting PMP. Ref ticket#6303063
Am getting below error message when starting the PMP application. Need assistance on that. [11:36:18:379]|[12-03-2020]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[17]: Error Msg : [AaaAuthorizedRole] Batch entry 0 INSERT INTO AaaAuthorizedRole
OpManager & Telegram/Viber
Hi ALL! Dear OpManager Team, what about sent/push notifications from OpManager to Telegram/Viber ?? Just add it to your roadmap!
Adding a field or option in the print preview section of the purchase request
Hi, I have a idea to suggestion. Adding a field or option in the print preview section of the purchase request to specify who approved your purchase and on what date.
Windows Defender Update - Windows 10 20H2
Since upgrading Clients to Windows 10 20H2, deployments of Windows Defender Definition Updates fail. The patch does not fit to the selected client. German error message: "Diese Version eignet sich nicht für dieses Ziel" Client: Windows 10 Pro Build
Push Notifications or suggestions for distributing corporate alerts?
I'm looking for a way to do something similar to an Emergency Alert to inform our employees of active COVID cases. Any ideas?
Bulk Editing - Mark FCR
Is there a way to mark FCR in bulk? It recently came to our attention that the template we use to close a daily report does not mark this option. We need to go back and edit ~500 tickets (all with the same subject line) and it would be nice to not have
[Term of the Day]: ERP
Term of the Day "Enterprise Resource Planning" Definition — What is ERP? ERP, the acronym of Enterprise Resource Planning, is a set of business software tools that integrate your core operational processes into a single system. It helps to standardize,
Software Installed Report in the last 24 hours
Is it possible to schedule a report of software changes or installs that happened in the last 24 hours (the recently installed software for 5 days is too long) and have these emailed every day in Desktop Central? We want to use this for part of our Change Management or is there a better way to report on changes made to our systems?
[Community Digest] ServiceDesk Plus - November 2020
Here's the roundup summary for the month of November 2020! Version and Build releases: We had 2 build releases · 11131 (Released on 03rd November 2020) · 11132 (Released on 04th November 2020) Check our ReadME article for more details. Product highlights:
Security vulnerabilities fixed in Chrome with the stable channel 87.0.4280.88 update
Hello everyone,Google has updated the stable channel for Chrome to 87.0.4280.88 for Windows, Mac and Linux. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037
Security vulnerabilities fixed in Chrome with the stable channel 87.0.4280.88 update
Hello everyone, Google has updated the stable channel for Chrome to 87.0.4280.88 for Windows, Mac and Linux. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037
Security vulnerabilities fixed in Chrome with the stable channel 87.0.4280.88 update
Hello everyone, Google has updated the stable channel for Chrome to 87.0.4280.88 for Windows, Mac and Linux. This update fixes some high severity security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16037
Get reADy for 2021 - Step into the new year with an organized and updated AD
2020 has been very challenging and unpredictable for all of us, and we are all looking out for a fresh start in 2021. Having reached the pointy end of 2020, there is no better time than now to declutter your IAM systems. In this series we focus on a simple
installing Patchs
Hi Is it possible to install Windows 10 updates from WAN on the laptops that have remote agents? beacuse of the Covid-19 many of the users are working from home for sometimes now and thier laptops need to be updated. Before the Covid-19 laptops get thier
How to get S.M.A.R.T. status?
Is there any way to get S.M.A.R.T. status for hard disks out of Desktop Central? i'm stumped!
Reboot option missing on Patch Management
In DC Patch Management there used to be an option to reboot a PC from the execution status screen after patching if it needed it. That option seems to no longer exist and you have to go back to the tools menu and find the PC to reboot. Is this by design
[Term of the Day]: Canonical Name
Term of the Day "Canonical Name" Definition — What is a CName? A Canonical Name, also known as CName, is a record in a DNS database that indicates the true hostname of a resource (a server or computer) that its aliases are associated with. It is
More fields on reports
Hello team, I need to put in my reports fields like approvalstatusdefinition.STATUSNAME AS "Approval Status", Approvaldetails.email as "Approver Email", longtodate(ApprovalStage.SENT_DATE) "Approval Sent date", longtodate(ApprovalDetails.ACTION_DATE) "Approved Date" But only is possible creating a query and is very difficult made changes to query. Could you add this fields when we select custom records and selecting all requests ? I will be happy
Add connection to favourites
Hi, How do you add a connection to your favourites? For the life of me I can't find any option.
New Release: ADManager Plus 7065 (December 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7065 has been rolled out. You can download it from here right away! The details of the release are mentioned below. Highlights: This release includes fixes for the following
Directly read the database
Hi, Is there any guidance to reading the database directly for custom reports? Is it supported/allowed? As an example, this is what I'm doing with SCCM: Thanks
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