Approval Process
We are currently testing out the approval workflow and I have a few questions. Can an approver reject a request and then send that request back to the requester to edit? Are approvers able to edit a request that a requester has sent for approval? For
Desktop Central and Dynamic Configuration (Computer membership)
We have a configuration to make registry setting changes (Direct download of patches and WSUS changes). We have this set to a Target group of an OU (Our top level) and once saved it says it will deploy to 2075 machines. What happens in a week or so
Mac agent security
I installed the agent on a brand new Macbook (Catalina) this morning and got a security error which I had to ignore in System Preferences. Unfortunately I didn't get the full text but it did advise that the software developer needed to update the software.
work logged on task does not appear on time spent reports
Good morning, We have just upgraded to SDP 8.2.0 build 8204. We can now log time against a task as well as being able to log time against a request. When we log time under the work log tab of a task, it also appears in the work log section of the request. This is great however time logged against a task does not appear on time spent reports. Time logged against the request (tasks tab) does appear on the reports but not if logged within the task. Please see attachment or image below for screenshots
Forward a ticket automatically to an email-adres
Hi, Our users create a ticket in Servicedesk with certain things we disacussed on forehand. Like when the subjectline contains ERP the ticket is set to the right technician, the rpiority is set, etc etc. This is done with a business rule and works fine.
report required
Hi appreciate if anyone could assist in creating the following reports in ServiceDesk Plus v11.1.0 Build 11128 1/ Weekly report How many new tickets sill open for the week and how many tickets still opened that were carried forward from previous week
How add an expired acquire order of some asset
Hi, we are try-ing to populate the Asset Explorer with the actual buy order of our assets. My goal was to try to insert an order of 5 august, that about in 10 day was approved and in september the assets was delivered. So I start to insert the PO order
[Term of the Day]: Bespoke Software
Term of the Day “Bespoke Software” Definition — What is Bespoke Software? Bespoke Software is often called customized or custom-designed or tailor-made software. The term "Bespoke" comes from the United Kingdom where it originally referred to as
Direct Download of patches to simplify WFH patching - Don't let bandwidth constraints hinder patching for remote machines
Hello everyone, Downloading and deploying patches to remote machines is one of the significant problems faced by IT administrators during the transit to remote work. Remote agents connecting to the server and downloading patches cause significant consumption
Ticket auto-assign on email reply by technician
Hi I would like unassigned tickets to be assigned to the first technician who responds by email. We do a lot of out of hours support where a quick email response is enough to get started, but want the responding tech to have the ticket assigned to it
Direct Download of patches to simplify WFH patching - Don't let bandwidth constraints hinder patching for remote machines
Hello everyone, Downloading and deploying patches to remote machines is one of the significant problems faced by IT administrators during the transit to remote work. Remote agents connecting to the server and downloading patches cause significant consumption
[SDF-51179] Mandatory fields in CMDB
Can anyone advise whether there is a way to mark fields as mandatory in the CMDB? I am specifically looking to make changes to the Smart Phone CI. Thanks
PostgreSQL Version 11.6 not supported?
Hello everyone, We are using Build 6002 and an external postgreSQL Database. We have to migrate from Version 9.5.16 to 11.6 but we are getting error messages in the Wrapper.log INFO | jvm 1 | 2020/11/05 07:40:08 | Trying to connect to a incompatible
false alerts about unusual login attempt
I have adaudit + to monitor my DCs I start to get alert about unusual login attempt (out of business hours) from computers and users. those users didn't logoff and leave disconnect session. on the domain I can see event 4768. I cant understend why it
Show list failed login attempts from unknown users
Is there a way to show all failed login attempts for bad user names? I am currently sampling a different product that shows events that I can't seem to find in ADAudit Plus? For example, The other product shows a failed logon event as a result of a misspelled
Problem with Enabling SSL
Hello! We are having some problem enable SSL on our ADAP. Followed every step from the guide and after we start ADAP again it still shows unsecure connection. Have tried in the server.xml take away the <!-- --> from that section and after that the loading screen get stuck at "Loading application layer" and nothing more happens after that. I hope someone have some tips up there sleeves that can help us. Sincerely Daniel
[Tips & Tricks] QuickLinks within ServiceDesk Plus
One of our customers had come up with a requirement to add quicklinks in ServiceDesk Plus. The reason being that users in his environment access quite a few numbers of sites often, having them as quicklinks in ServiceDesk can be handy and time-saving.
[Term of the Day]: AIX
Term of the Day "Advanced Interactive eXecutive" Definition — What is AIX? AIX, the acronym of Advanced Interactive eXecutive, is a UNIX operating system developed and owned by IBM. Some Linux fans have been known to refer to it as "Ain't UNIX." It
Black screen when starting application "as Admin" during Remote Connection
Hello, The problem mentioned in the title occurs occasionaly. When trying to install a program "as Admin" the user as well as me (the admin) sees only black screen and nothing happens. To go back I need to make ctrl+alt+del and it goes back to where
Is it possible to add categories to the incident catalog?
We do not see the option to create the categories within the incident catalog. Is it possible that it does not exist? Greetings.
Desktop Central License
We have failover setup. We have imported the license to one server and did not get replicated to second server. Therefore, the second server stopped. We need a remote session to fix this. We had a similar issue before. Please schedule a session on Wednesday
Limit in how many can have a role within a change template
Hi, We use a few roles in our change request template. One of those roles I'm unable to add users to. I know there are alot of users there, probably about 50-60 technicians. The role does however not show those names. And if I try to add user to the role
What role does a user have to have in order to be able to do data imports?
I would like someone on my team to be able to do data imports. What role must they have?
custom schedule added and in database but not in webpage
what stops custom schedules showing in admin page?
How to restart servicedesk without the need to restart server
Hello, We had an issue where we could not log in to our SD. We saw the prompt, but could not log in to access. After a server reboot, we were able to log back in. Is there another way to restart SD without the need to restart the server? IE. is there
Reports and Public Views for Requesters?
Is it possible to give Requesters access to the Reports module in Service Desk Plus for cloud? If so, how do you do that? I have also created some Public Views that are showing up for Technicians but not Requesters. Is there a way to create additional
Scan Linux server using SNMP
Hi, We are try-ing to use the snmp choice to scan out servers linux, but without many success. After the scan the linux machine was categorized as a "Spectracom NTP" as product name. Same results using Debian Linux or Ubuntu Linux So perhaps is not
assigning requests from one department on one site to another department on another site.
My scenario is that I intend to assign requests from one department on one site to another department on another site. i have 3 sites. How do I redirect requests between sites? I would like to be appreciate, if you could offer me a best practice. Sincerely,
Port issue with mobile app
service desk is hosted on port 8080 and https is enabled. when i am trying to connect the mobile app, it doesnt connect. as soon i enable the ssl the port become 443 so in server field i am trying servername:8080. i even tried with servername and manually
software deloyment
When I deploy one software from vendor with installation command and switches. the "NORESTART" switch is not working. it's restarting the system without asking. PrivilegeManagementForWindows_x64.exe /s /v" /qn /norestart"
AD Disabled Reporting
Is it possible to exclude devices that are disabled in AD from reports in Desktop Central? This would help me report on the actual active machines rather than possible historical data.
[Term of the Day]: Customer Experience Management
Term of the Day “Customer Experience Management” Definition — What is CEM? Customer Experience Management (CEM) comprises a collection of activities that the company undertakes to provide a personalized and smooth experience to customers. It is
Task worklog not available via API after update to 11.1.0 Build 11128
After updating from build 11116 to 11128 v3 API calls to task worklogs are generating an error on Technician Field. Error JSON {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"TECHNICIAN_KEY","type":"failed","message":"Unknown
Change homepage picture
I would like to know is it possible to change the following image to another image, maybe with a company logo in it or something
Trying to install wildcard certificate
Hi, We're trying to install a wildcard certificate that we already have on other web platforms we have across our business, following a few guides on here which included amending an XML it still hasn't worked. Is there any particular way we can complete
Interface>Source > Network > ON does not work as expected
Hello, When changing the Network to ON , it only shows 0.0.0.0/0 and Others According to following page https://www.manageengine.com/products/netflow/help/top-hosts-netflow.html Click the Network link to ON to see the network-wise top sources and destinations.
ADSelfService Plus 6013 Release
Hello everyone, We are glad to announce the release of build 6013 with the following features, enhancement and issue fix. Enhancement: Support for SAML Authentication as an MFA method in the ADSelfService Plus mobile app (both iOS and Android) for self-service
snmp oid returns a valid value inside Mib browser, but timeout when adding the same snmp oid as monitor
Hi, When I test snmp oids on a device (which has correct snmp credetntials), I get correct response which indicates the connection works seamlessly: (credential are masked) But when trying the same snmp OId as a new monitor for the device (or device template),
Approval Request Produces Error
Last night I upgraded our site to build 11129. This morning, a user reported not being able to submit a ticket for approval. On his end, when he clicks the "Submit for Approval" link it opens the popup but it's blank. When I do it (as the admin), the
[SDF-28875] SQL results with clickable ticket ID
Hi On some of the reports the results include a clickable/hyperlink to the URL that opens the ticket when you click on it. How can I get that in an SQL query format? So that when I query the servicedesk DB one of the columns has a link to go directly
Next Page