Adobe patches a zero-day along with several critical and important vulnerabilities in Acrobat and Reader
Hello everyone, Adobe has released security updates for Adobe Acrobat and Reader for Windows and macOS. These updates address multiple critical and important vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe patches a zero-day along with several critical and important vulnerabilities in Acrobat and Reader
Hello everyone, Adobe has released security updates for Adobe Acrobat and Reader for Windows and macOS. These updates address multiple critical and important vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Adobe patches a zero-day along with several critical and important vulnerabilities in Acrobat and Reader
Hello everyone, Adobe has released security updates for Adobe Acrobat and Reader for Windows and macOS. These updates address multiple critical and important vulnerabilities. Successful exploitation could lead to arbitrary code execution in the context
Show custom email notification in loggined user panel
Hi, Is it possible to show custom email notification that define in business rule or custom trigger or RLC in SDP user portal. Like image attachment. When we use notification rule, this option works and show us. I don't know this feature is exist or not.
Deluge : Mandatory field
Hello Community, does anyone know how can i unset/set a mandatory field with deluge scripting ? reason: in our request life cycle we have a transition from open to assign ticket, in this transition technician field is made mandatory. the reverse is not
Requester ticket view
We send out a directors reports which is an html report listing each department tickets. Where should the directors wants can get more details concerning a ticket by clicking the tickets hyperlink. However when they login they receive an error message
Monitor Microsoft Teams usage
Monitor the usage of Microsoft Teams in your organization Many organizations have adopted Microsoft Teams to communicate with colleagues, collaborate on projects, conduct telemeetings, and more. On account of this, the number of teams and channels maintained
Remote Office as Custom Group criteria
Hi ME Support and Devs, Could you please add Remote Office as a dynamic custom group criteria? Due to modern, distributed networks, we can not properly assign machines to a dynamic group based on its IP or IP range. Computer name is not a very useful
Domain controller monitoring - FRS monitoring, no DFRS?
I have added a Windows 2008 R2 domain controller, but it immediately had an alert that FRS was offline. You might want to update this so that it recognizes the newer DFRS file replication service.
Importing PGP keys
Is there anyway to import external "ASC" and "PGP" files into PMP? So far I see I can only import PPK files.
Inventory search does not work after upgrade
After latest update search not working in Inventory > Computers. See attachment
Add more Monitor Types to Quick Config Threshold Settings
Right now, the only metric available in Quick Config -> Threshold Settings are Partition Details and VMWare-Datastore. I don't know if that capability hasn't been fleshed out but it would amazing to adjust a single monitor across a large number of servers.
CMDB Relationship importing - CI is ambiguous
Trying to import relationships between SIMs and devices. 75% are throwing errors stating that the device CI is ambigious even though it's a unique field.
Incorrect user data obtained
Please see attached photo can you tell me why the exact user came up twice with different site address. Doesn't the user information data get pulled form active directory? We have checked active Directory and do not see any where in the attribute where
I need to modify the print preview view
I have the need to modify the print preview in Service desk plus, in the assets section to add some words and modify the structure a little Can anybody help me
[Free e-book] Optimize usage, and save on cloud infrastructure spending using ITOps analytics
Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
[Free e-book] Optimize usage, and save on cloud infrastructure spending using ITOps analytics
Organizations move to the cloud in an attempt to save costs. But sometimes, they end up spending even more on their cloud infrastructure. Don't let this happen to you! Read our e-book to discover how to optimize cloud infrastructure usage, and stay within
Request Closing Rules No Longer Working
Having used the platform for many years, we have realised that our tickets (marked as resolved), no longer auto close, as part of the request closing rules. This previously worked (possibly prior to 10.0 Build 10000 upgrade). The issue came to light,
Free SDPOndemand for COVID-19 vaccination centers [High Priority]
Hey guys, I had asked a few questions to start a SDPOndemand (free) tenant: i've gotten back answers. Because the given answers were 'short' and 'default' answers I wanted to highlight the purpose of what we are trying to do. See ticket 6694855 for the
How to get the IP (and other attributes) of an Asset (CI) using CMDB API ?
Hello. I'm trying to use the CMDB API to get the IP address of the CI's present in the CMDB. But I can't get the the CI details API endpoint to return any extra attributes. The most I can get it to return is: CI Name CI Type Site Description Acquisition
[Term of the Day]: Dogfooding
Term of the Day “Dogfooding” Definition — What is a Dogfooding? In modern IT terminology "Dogfooding" or “Eating your own dog food” is a software practice where a company uses its own product. The term is sometimes shortened simply to "dog food"
Schedule reports in Excel to local path or network path
Can I schedule a report to save the excel file instead of email it? I need Power BI to pickup the excel as a datasource and I'd like to update it daily. Or, you know, provide the SQL query behind it so I can just grab the info from the database (server
"E-mail İd(s) To Notify" field
Hi, İ configured this field. however, no mail was sent to the specified email address. How can I fix this issue?
Update Milestone Actual Start, Actual End, Scheduled Start and Scheduled End datetime based on what is updated in associated tasks: Huge time saver
Request: Update the Milestone Actual Start datetime, Actual End datetime, Scheduled Start datetime and Scheduled End datetime based on what is updated in the associated tasks. If there is a way to do this now or some sort of backend scripting please let
Microsoft and Mozilla release updates to address vulnerabilities in Chromium for Edge and Firefox respectively
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 85.0.1 and Firefox ESR 78.7.1. This vulnerability is due to the Buffer overflow in depth pitch calculations for compressed textures in the Angle Graphics Library. It affects
Microsoft and Mozilla release updates to address vulnerabilities in Chromium for Edge and Firefox respectively
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 85.0.1 and Firefox ESR 78.7.1. This vulnerability is due to the Buffer overflow in depth pitch calculations for compressed textures in the Angle Graphics Library. It affects
Microsoft and Mozilla release updates to address vulnerabilities in Chromium for Edge and Firefox respectively
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 85.0.1 and Firefox ESR 78.7.1. This vulnerability is due to the Buffer overflow in depth pitch calculations for compressed textures in the Angle Graphics Library. It affects
[Term of the Day]: Extranet
Term of the Day "Extranet" What is Extranet? An extranet is a private network similar to an organization's intranet, but typically open to external authorized parties, such as business partners, vendors, key customers, prospects and so on. It plays
This request will not be considered since passing... while submitting a new PM
When I want to save a new Preventive Maintenance task, SDP shows me this error: This request will not be considered since passing more parameters to server might result in vulnerability issues I don't see this error in the fresh install of SDP. I attached
How can you order your milestones without a custom field to control order?
I need to order my milestones properly. I cannot use Scheduled Date as there may be many on the same date, but some should happen first. There is no field for like sequence or order so the only way I know to do this is to put a sequence or something in
Database
Is there a way to update tickets via the database directly? I am trying to resolve old tickets (10 or more years old) Change OPEN to RESOLVE and Add a default resolution. I know DB queries much better than Python. IS this possible? Thanks
API V3 History
After I send a API V3 GET request to {localhost}/api/v3/requests/{request-id}/history, I get a list of differents. But the description changes are not reflected in this list. Only ID 'current_value' shown.. How can I get the text of the diff?
Zero-day CWE-415 in Internet Explorer, actively exploited in the wild
Hello everyone, A Zero-day in Internet Explorer, already being actively exploited in the wild, has been publicly disclosed. CWE-415 - Double Free is a critical remote code execution vulnerability that when exploited lets remote attackers execute arbitrary
Zero-day CWE-415 in Internet Explorer, actively exploited in the wild
Hello everyone, A Zero-day in Internet Explorer, already being actively exploited in the wild, has been publicly disclosed. CWE-415 - Double Free is a critical remote code execution vulnerability that when exploited lets remote attackers execute arbitrary
[SOLVED] Upgrade from 9336 to 9400 was terminated by the unexpected error
Dear Expert, We're going to upgrade our system from 9336 to 9400. While testing the upgrade in the testing system, the upgrade was terminated by the unexpected error while the system was doing the backup. Kindly refer to the attached file "Unexpected
Automatically assign a request to a technician previously assigned to him
Hi, [Scenario] Suppose there is a request that must flow between several support groups to be completed. For example we have request (service catalog) as "Provide Virtual Machine for a service". This request should be done by Infrastructure and Security
Missing Agent
I have a user whose machine is in the ME inventory but they do not have the agent running. They have the directoryAs you can see there are a lot of files missing from the directory. How can I recover he agent function without Administrator access to the
NetFlow Analyzer free online training series
This free online training series will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnel across
Mobile Device Manager Plus - Free training series!
Join us on 2nd, 9th October and 16th February 2021 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 2: Device Onboarding
Due by date value remaining -NA
HI Team, For some SR's due by date value is remaining as NA please clarify . Note: SLAs are configured
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