Analytics Plus start service issue
Hi,
Today, I restart service to install new SSL certificate for Analytics Plus. Unfortunately I occurs with this problem that service not start. I attached my screenshot to see this problem and put logs in below section:
- [11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: isServerRunning :: false|
[11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: isServerStopped :: going to return :: true|
[11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: is DB registered as a service ::: false|
[11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: Check PID status default timeout |
[11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: postmaster.pid file doesn't exist.|
[11:25:52:964]|[04-13-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: isServerStopped method returning status ::: true|
[11:25:52:964]|[04-13-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[1]: Error Code : 10002|
[11:25:52:964]|[04-13-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[1]: Localized Error Msg : null|
[11:25:52:964]|[04-13-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[1]: Error Msg : null|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: java.lang.Exception: Module Loading Failed : ZohoUserDB|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.zoho.mickey.startup.MEServer.populateModules(MEServer.java:835)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.zoho.mickey.startup.MEServer.startServer(MEServer.java:344)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.mfw.Starter.start(Starter.java:387)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.mfw.Starter.main(Starter.java:702)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: Caused by: java.lang.IllegalArgumentException: Unknown data type:INT8|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.zoho.mickey.api.DataTypeUtil.getJavaSQLType(DataTypeUtil.java:210)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.db.persistence.metadata.util.MetaDataUtil.getJavaSQLType(MetaDataUtil.java:1538)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.db.persistence.metadata.ColumnDefinition.setDataType(ColumnDefinition.java:279)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.SchemaBrowserUtil.getColumnDefinition(SchemaBrowserUtil.java:708)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.SchemaBrowserUtil.addColumnDefinitionsInTableDefinition(SchemaBrowserUtil.java:753)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.SchemaBrowserUtil.getTableDefinition(SchemaBrowserUtil.java:1089)|
[11:25:52:964]|[04-13-2021]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.SchemaBrowserUtil.getDataDictionary(SchemaBrowserUtil.java:626)|
I see this article, but my build number for Analytics Plus is 4550 and also in columndetails table, I can't find any things in columns with INT4 or INT8 values.
What should I do? Please help me and answer this problem ASAP.
Build No: 4550
Thanks for helping