Hello,

With the import of users from AD, the "Manager" field is mapped to the "Reporting To" field in SDP.

Is it possible to utilise this field to generate a custom User Group containing managers only? I cannot see any way to do this as the custom User Group conditions are very limited, allowing selection only by the following fields:

Unfortunately, it's not possible to make a custom field such as "Is Manager?" and use this field to generate the User Group, as the custom fields are not available in the User Group criteria. Perhaps this is an area that could easily be expanded in a future update.

The reason for this request is to make certain Service Templates and Solutions available to the management team only.

One solution would be to put the management team into their own department, but they need to belong to the department they manage, to be able to see all requests of their department via SSP, of course.