I notice within service desk, we have the option to add work logs to the requests when posting a resolution, BUT the only way to view that info is to go through and view each request and write it down, i think it would be very helpful to have the work logs added to the report list so we can run a custom report and have it pull up work logs say in a certain date range? because the option is there to print the time on the ticket but that is just how long it was open, not how long if was being filled.

 

Does anybody agree?