[Community Digest] ServiceDesk Plus - April 2021

[Community Digest] ServiceDesk Plus - April 2021

Here is the monthly rewind for April 2021!

Version and Build releases:
  • 11143 (Released on 1st April 2021).
  • 11200 (Released on 7th April 2021) check this link for more details.
  • 11144 & 11201 (Released on 9th April 2021).

  • 11202 (Released on 13th April 2021).

Product Highlights:

Here is the list of behavior changes, framework upgrades, and a few vital feature features released with 11200 builds.

Behavior changes:

  • SD-56663: If the change request is canceled, tasks in In Progress state will be automatically moved to the Canceled state.
  • SD-92908: Approval/Approval Level addition will be restricted in change details page if a change workflow is associated with the change request.
  • SD-93506: Image checkboxes are changed into normal input checkboxes for uniformity.
  • SD-90562: Logout from SAML button will no longer be displayed by default while logging out from ServiceDesk Plus unless the Single Logout URL field is configured in the SAML settings.
  • SD-71913: From this version, the extra parameters are not supported in V3 API operations (URLs starting with/api/v3). Sample extra parameters include: format, OPERATION_NAME

Framework Upgrade Information:

  • Mickeylite upgraded to version 4180.
  • Tomcat upgraded to version 9.037.

New features :


From now on, our Virtual Meetups will include a quiz as an additional activity. After each meetup, we will be sharing the recording of the session and a questionnaire. You can check out the recording and take the quiz to brush up on the topics covered.

Follow this space to know more about upcoming Quiz events.

Community Virtual Meetup:

Our recent Virtual Meetup held on the 15th of April, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to sdpcommunity@manageengine.com.

Follow this space to know about the upcoming virtual meetups.

KB Articles:  

Blog ] The Effectiveness of Multi-Channel Support for your Employees and Customers

Blog ] The 4 key elements of modernized ServiceDesk

Term of the Day ] Microlearning

Term of the Day ] Bare Metal

Term of the Day Voice User Interface

Term of the Day ] FTA

Term of the Day ] Minimum Viable Product

Term of the Day ] Hybrid Encryption

Term of the Day ] Digital Divide

[ Term of the Day ] Digital Detox

Term of the Day ] Network Sniffing

Term of the Day ] Blended Threat

Term of the Day ] Empowered Edge

Term of the Day ] GIGO

Term of the Day ] RFID

Term of the Day ] Prosumer

Term of the Day ] WORM

Term of the Day ] PPC Marketing

Keep an eye on our Community Digest page for the monthly updates on ServiceDesk Plus product news.