Hi Team,

I have integrated this new feature with my SDP for testing and it is now working as expected.

Though, I am quite happy that it lets me to pick up and resolve the requests from my emails directly, I keep missing a few functions that could have been more beneficial to the technicians.

1) Ticket assignment

2) Set ticket priority

3) Change ticket status

Is it possible to integrate these functions as well.

Thanks,

Makarand Maha.