ServiceDesk Plus Failed integrating with OpManager

Notification in Opmanager: Failed to update ServiceDeskPlus settings.. Unexpected response from server. Please check if provided server details (or) global proxy configuration is valid.

I have been trying to resolve this issue for a few days, including reinstalling, changing OS (ubuntu, centos, redhat) but still cannot resolve. I assume it may be caused by the version issue as Opmanager is not sending the right request to sync with ServiceDesk Plus.

I followed this video: https://www.youtube.com/watch?v=BHF7a3pRg64 and the official guide to carry out the integration. Everything tried out in local host.

The following is what I found in log:

[03:31:33:820]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: actionRule::::::: ActionRule :: Path : "/api/v3/statuses" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "StatusConfig" dynamicParams : "false" api : "true" isc : "false" authentication : "required" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[03:31:33:855]|[04-12-2021]|[com.adventnet.iam.security.IAMSecurityException]|[INFO]|[57]: IAMSecurityException ErrorCode: EXTRA_PARAM_FOUND, RequestURI: "/api/v3/statuses", RemoteAddr: "127.0.0.1", Referrer: "null", ParameterName: "format"|

[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]:

************************** SECURITY EXCEPTION **************************

[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|

[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: ZOHO Security Error Message : This Request will not be considered since passing more parameters to server might result in vulnerability issues.|

[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|

[03:31:33:859]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: actionRule::::::: ActionRule :: Path : "/Error" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "required" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|

[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]:

************************** SECURITY EXCEPTION **************************

[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|

[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: ZOHO Security Error Message : This Request will not be considered since passing more parameters to server might result in vulnerability issues.|

[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|