ServiceDesk Plus Failed integrating with OpManager

ServiceDesk Plus Failed integrating with OpManager

Notification in Opmanager: Failed to update ServiceDeskPlus settings.. Unexpected response from server. Please check if provided server details (or) global proxy configuration is valid.

I have been trying to resolve this issue for a few days, including reinstalling, changing OS (ubuntu, centos, redhat) but still cannot resolve. I assume it may be caused by the version issue as Opmanager is not sending the right request to sync with ServiceDesk Plus. 

I followed this video: https://www.youtube.com/watch?v=BHF7a3pRg64 and the official guide to carry out the integration. Everything tried out in local host.

The following is what I found in log:
[03:31:33:817]|[04-12-2021]|[com.manageengine.mdh.MDHFilter]|[INFO]|[57]: PORTALID : 1|
[03:31:33:818]|[04-12-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[57]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[03:31:33:818]|[04-12-2021]|[com.adventnet.servicedesk.filter.RememberMe]|[INFO]|[57]: ###successMessage : null; ###isRequestedSessionIdValid : false|
[03:31:33:820]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: SdpSecurityFilter called |
[03:31:33:820]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: RequestURI::::::: /api/v3/statuses|
[03:31:33:820]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: urlRule::::::: URLRule ::  path = "/api/v3/statuses"  urlInRegex  = "false"|
[03:31:33:820]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: actionParamValue::::::: null|
[03:31:33:820]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: actionRule::::::: ActionRule ::  Path : "/api/v3/statuses" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "StatusConfig" dynamicParams : "false" api : "true" isc : "false" authentication : "required" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam  : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|
[03:31:33:820]|[04-12-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[57]: Exception while getting user credentials in getUserId. Assuming Non-Login view.|
[03:31:33:851]|[04-12-2021]|[com.adventnet.iam.security.URLRule]|[SEVERE]|[57]: Extra parameter found : the parameter name : format for the URI : GET : /api/v3/statuses|
[03:31:33:855]|[04-12-2021]|[com.adventnet.iam.security.IAMSecurityException]|[INFO]|[57]: IAMSecurityException ErrorCode: EXTRA_PARAM_FOUND,  RequestURI: "/api/v3/statuses", RemoteAddr: "127.0.0.1", Referrer: "null", ParameterName: "format"|
[03:31:33:856]|[04-12-2021]|[com.adventnet.iam.security.SecurityFilter]|[SEVERE]|[57]:  IAMSecurityException Error Code : EXTRA_PARAM_FOUND |
[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: 



**************************             SECURITY EXCEPTION              **************************



|
[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|
[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: ZOHO Security Error Message : This Request will not be considered since passing more parameters to server might result in vulnerability issues.|
[03:31:33:856]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|
[03:31:33:859]|[04-12-2021]|[com.manageengine.mdh.MDHFilter]|[INFO]|[57]: PORTALID : 1|
[03:31:33:859]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: SdpSecurityFilter called |
[03:31:33:859]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: RequestURI::::::: /Error|
[03:31:33:859]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: urlRule::::::: URLRule ::  path = "/Error"  urlInRegex  = "false"|
[03:31:33:859]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: actionParamValue::::::: null|
[03:31:33:859]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: actionRule::::::: ActionRule ::  Path : "/Error" method :"GET"" isCSRFProtected : "false" internal : "false" trusted : "false" roles : "" dynamicParams : "false" api : "false" isc : "false" authentication : "required" throwAllErrors : "false" urlXSSValidation : "true" ipBlockCheck : "false" loginThrowError : "false "" iscScope : "null" runAsGroupIdParam  : "null" runAsGroupTypeParam : "null "isThrottlesConfigured : "false "dynamic-throttles : "false|
[03:31:33:860]|[04-12-2021]|[com.adventnet.iam.security.URLRule]|[WARNING]|[57]: Extra parameter found: the parameter List : [TECHNICIAN_KEY, format] for the URI : GET : /Error|
[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: 



**************************             SECURITY EXCEPTION              **************************



|
[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|
[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: ZOHO Security Error Message : This Request will not be considered since passing more parameters to server might result in vulnerability issues.|
[03:31:33:862]|[04-12-2021]|[com.manageengine.servicedesk.filter]|[INFO]|[57]: =======================================================|