I'd like Due By Date to reflect what the user enters, but only if it is 5 days or greater.

I'd like Due By Date to reflect what the user enters, but only if it is 5 days or greater.

Hi folks,

I'd like to know how you effectively handle Due-By Dates.

We use our SLAs to both provide an agreement to the requester so that the user can plan accordingly. Additionally, the SLA also acts as a "buffer" between the requester and the technician to ensure IT can work on the right things at the right time.

My situation is that the SLA is 5 business days to complete the request (let's use a new-hire request).  If the SLA is 5 days, but the user isn't starting for 60 days, which means our clock should start at [START DATE - SLA].

I'm thinking about scripting something like (pseudocode):

if( effectiveDate > SLAdate ) duebydate = effectiveDate;
else duebydate = SLAdate ;


How are folks dealing with this? How about you, RCPSC? I'd love to hear your thoughts.

Sincerely,
Adam

I'm thinking about scripting something like:

if( effectiveDate> SLAdate ) {
    duebydate = effectiveDate};
else {duebydate = SLAdate };

I'd love to hear your thoughts.

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