Hi folks,
I'd like to know how you effectively handle Due-By Dates.
We use our SLAs to both provide an agreement to the requester so that the user can plan accordingly. Additionally, the SLA also acts as a "buffer" between the requester and the technician to ensure IT can work on the right things at the right time.
My situation is that the SLA is 5 business days to complete the request (let's use a new-hire request). If the SLA is 5 days, but the user isn't starting for 60 days, which means our clock should start at [START DATE - SLA].
I'm thinking about scripting something like (pseudocode):
if( effectiveDate > SLAdate ) duebydate = effectiveDate;
else duebydate = SLAdate ;
How are folks dealing with this? How about you, RCPSC? I'd love to hear your thoughts.
Sincerely,
Adam
I'm thinking about scripting something like:
if( effectiveDate> SLAdate ) {
duebydate = effectiveDate};
else {duebydate = SLAdate };
I'd love to hear your thoughts.