There are issues when requester forms loads on service request where the field and form rules do not apply correctly on the form. For example, I have created a script to hide the SLA on the service form with
$CS.hideElement("sla_message_wrapper");
But sometimes, it works and sometimes it does not.
Also for incident request, I have created scripts for requesters department to populate on form load. For the same template, sometimes it appears and sometimes it does not appear.
For both, i have created global rules. This is causing a lot of issue. Also I have noticed that the requester form does not load as it was in previous versions.