Issue with 11202

Issue with 11202

There are issues when requester forms loads on service request where the field and form rules do not apply correctly on the form. For example, I have created a script to hide the SLA on the service form with

$CS.hideElement("sla_message_wrapper"); 

But sometimes, it works and sometimes it does not.

Also for incident request, I have created scripts for requesters department to populate on form load. For the same template, sometimes it appears and sometimes it does not appear.

For both, i have created global rules. This is causing a lot of issue. Also I have noticed that the requester form does not load as it was in previous versions.

                  New to ADSelfService Plus?