Get Data from body of Ticket Busness Rule

Get Data from body of Ticket Busness Rule

Hi,

We have introduced a system that generates tickets into Service Desk. Unfortunately the system that generates them can only put the username that the ticket is coming from in the body of the emailed in ticket.

The ticket will look like this.

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<domain name>\<username> has requested access to c:\program files\windowsapps\dellinc.delldigitaldelivery_4.0.90.0_x64__htrsf667h5kn2\dell.d3.uwp.dll

Organization: *******

Hostname: ******

Hash: ********************


Is there anyway I can use logic to search through the body of the ticket, in a business rule, find the bit where the domain name is and then extract the user name and update the ticket to the user.

Thanks,

Antony
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