[Community Digest] ServiceDesk Plus - May 2021

[Community Digest] ServiceDesk Plus - May 2021

Here is the monthly rewind for May 2021!

Version and Build releases: 
  • 11203 (Released on 4 May 2021)
  • 11204 (Released on 26 May 2021)

 Check our ReadME article for more details.

Product Highlights:

Behavior Changes :

  • SD-94092: $Recommend_Template_Link variable in Recommend Template will be hyperlinked while customizing the notification template.
  • SD-94540: Support for V1 Request add attachment API is discontinued further.



The Quiz-2 was held on the 17th of May, 2021. You can check out the recording of the session and the questionnaire.

Follow this space to know more about upcoming Quiz events.


Community Virtual Meetup:

The Virtual Meetup session - 6 was held on the 20th of May, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to sdpcommunity@manageengine.com.

Follow this space to know more about the upcoming virtual meetups.

KB Articles:  

Blog ] Top Incident Management KPIs that matter the most

Blog The best practices to optimism your ITAM


Term of the Day ]  Augmented Reality

Term of the Day ]  IP Hijacking

Term of the Day ]  Machine Learning

Term of the Day ]  Microservice Architecture

Term of the Day ]  Email Bankruptcy

Term of the Day ]  Smoke Testing

Term of the Day ]  Fintech

Term of the Day ]  Digital Wallet

Term of the Day ]  XaaS

Term of the Day ]  Endpoint Detection and Response

Keep an eye on our Community Digest page for the monthly updates on ServiceDesk Plus product news.