Hi, 

Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll  go all in to teach you the parallels between the casinos of Vegas and ITSM best practices.

Time: March 23, 2017 | 11:00am to 12:00pm PDT

What you'll learn:

• IT service delivery tips and tricks
• ITSM best practices
• ServiceDesk Plus's ITSM capabilities

Who should attend:

• IT admins and team members who are looking for ways to improve their help desk performance
• IT help desk teams who wish to implement ITSM best practices
• IT help desk teams who are interested in exploring the ITSM capabilities of ServiceDesk Plus