[Community Digest] ServiceDesk Plus - March 2021

[Community Digest] ServiceDesk Plus - March 2021

Here's the roundup summary for the month of March 2021!

Version and Build releases:
  • 11141 (Released on 12th March 2021)
  • 11142 (Released on 26th March 2021)

Some prominent and most awaited features have been released with these service packs. Check our 
ReadME article for more details and upgrade your ServiceDesk Plus to the current build to utilize these features.

Product highlights:
  • ServiceDesk Plus now supports Azure SQL server.
  • Reindexing of all database tables is now included in the scheduled database maintenance operation which can be configured under Admin (or ESM Directory) > General Settings > Performance Settings.

Community Virtual Meetup:

Community virtual meetup held on the 17th of March, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to sdpcommunity@manageengine.com.

this space to know about the upcoming virtual meetups.

[Blog] Boost First Call Resolution rate with these best practices

User Education and Resources:

6 incident management hacks to implement using ServiceDesk Plus

[Term of the Day]Evil Twin

[Term of the Day]Cross-Site Scripting

[Term of the Day]Disposable Email Addresses

[Term of the Day]Default Gateway

[Term of the Day]Uptime

[Term of the Day]: Universal Naming Convention

[Term of the Day]Virtual Desktop Infrastructure

[Term of the Day]Data Governance

[Term of the Day]Software Defined Networking

[Term of the Day]ATM

[Term of the Day]Pagination

[Term of the Day]PuTTY

[Term of the Day]Vaporware

[Term of the Day]DNS Resolver

[Term of the Day]Dual Persona

[Term of the Day]Cipher

[Term of the Day]Clickbait

[Term of the Day]Crisis Management

Keep an eye on our 
Community Digest page for the monthly updates on ServiceDesk Plus product news.