1. This is a status notification that your request $Title with ID #$RequestId has been updated.
   
   $Description
   

   The status of your request can be tracked at $RequestLink
   
   Thank you,
   The Help Desk

Is there a way to put the entire History into the email? There is no $History variable.

The user is getting a notification that the request has been updated but they are not able to see what the update was unless they log in and view the ticket. Even then sometimes the request has not been updated at the "user level" AKA someone just changed the Priority or something that is not going to stick out to the end user.

Technician may enter a comment, may change priority, etc. and user does not know what they did unless they browse the History tab themselves (which is yet another click).

Having the History in the email would be helpful for the user to see the entire request history. An added bonus would be if we could add the last X history entries to the email (or leave it as ALL history).