[Community Digest] ServiceDesk Plus - June 2021

[Community Digest] ServiceDesk Plus - June 2021



Here is the monthly rewind for June 2021!

 

Version and Build releases:

·  11205 (Released on 01 June, 2021)

·  11206 (Released on 23 June, 2021)

·  11207 (Released on 25 June, 2021)

·  11300 (Released on 28 June, 2021)

 Check our  ReadME article for more details.


Product Highlights:

Here are a few important features released with the 11.3 version :

·  SDF-96031 : DC Bundle

·  SDF-83850 : Zia Category and Template prediction

·  SDF-95978 : SDP Outlook Add-In

·  SDF-95983 : Encryption support for user additional field

·  SDF-81208 : Project custom trigger and Project Custom Function

·  SDF-72138 : Task custom trigger and Task Custom Function

·  SDF-89359 : Microsoft Teams Enhancements

·  SDF-70192 : Reusable Resource sections and Questions

·  SDF-91268 : User Management Enhancements

·  SDF-68939 : Project Import Enhancement 

·  SDF-90184 : Custom Schedule - Deluge support

·  SDF-78625 : Move blocking email to a different folder


Quiz: 

The  Quiz-3  was held on the 15th of June, 2021.  You can check out the recording of the session and the questionnaire.

Follow this space to know more about upcoming Quiz events.

 

Community Virtual Meetup:

The  Virtual Meetup session - 7  was held on the 17th of June, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to  sdpcommunity@manageengine.com .

Follow this space  to know about the upcoming virtual meetups.


KB Articles:  

Blog  ]   Best practices to write knowledge articles

 

Tips&Tricks Recommended Template

Tips&Tricks ]   What's New with the ServiceDesk Plus V5.6 iOS Mobile App

Tips&Tricks ]   Disable access to assign tickets to other technicians

 

DidYouKnow  ]   Combine your user survey with request closure notification

ForYourInformation  Benefits of Modern authentication (OAuth) over Basic (Legacy) auth

 

Term of the Day  ]   Concatenation

Term of the Day  ]   AES

Term of the Day  ]   Primary Key

Term of the Day  ]   Steganography

Term of the Day  ]   Scrum

Term of the Day  ]   System Hardening

Term of the Day  ]   Digital Footprint

Term of the Day  ]   Pseudocode

Term of the Day  ]   Traceroute

Term of the Day  ]   Directory Harvest Attack

Term of the Day  ]   Predictive Analytics

Term of the Day  ]   Heuristic Programming

Term of the Day  ]   Debugging

Term of the Day  ]   Six Sigma

Term of the Day  ]   Ubiquitous Network

Term of the Day  ]   Digital Marketing

Term of the Day  ]   ACID

Term of the Day  ]   Regression Testing

Term of the Day  ]   Air Gapping

Term of the Day  ]   Critical Success Factor

Keep an eye on our  Community Digest page for the monthly updates on ServiceDesk Plus product news.