Weekly Technician Reports
Hello,
We would like to create
a report that shows the following data from the prior week. We would also
like to only see Techs assigned to the Service Desk support group. Please see
table below for layout
Edit: We decided No. of tickets reopened and % of breaching were not needed. Please see updated chart Thanks
Technician | Total No. of tickets assigned | Total No. of tickets resolved | Total No. closed within SLA | Total No. closed Breaching SLA | Average time Elapsed |
Tech 1 | | | | | |
Tech 2 | | | | | |
| | | | | |
Thanks,
James