Masterclass 2021 Season 2 - Session 2: 5 tips to get your service desk ready for a hybrid workplace (August 25)

Hi there,

Before the pandemic, organizations across the globe were already on a path to digitize operations. After COVID-19, many organizations were forced to fast-track the process by adopting collaborative applications, security solutions, big data, AI, and analytics solutions to enable a hybrid workforce to operate smoothly. This posed a mixed bag of challenges and opportunities for IT departments.

In this webinar, we'll explore how service desk teams can:

- Better understand the challenges and opportunities ahead of them.

- Assess the full impact of these changes on the service desk.

- Learn how to manage these changes better so that organizations achieve critical targets and KPIs.

Date: August 25

Time: 11am BST CDT PDT, 3pm AEST

Duration: 60 mins

Regards,

Siddharth

ServiceDesk Plus