Dear Customers,

Today we are announcing the End-of-life (EOL) from 10.6 version (which is due post Oct'21)  for V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1 will stop working unless they are updated to use the latest V3 version of the APIs mentioned below.

We strongly recommend moving to the new version of APIs for all cases where the operations are supported in the newer V3 APIs.

Note that only the above operations are being EOL-ed. 

Any external products, web clients, or desktop applications that are integrated into ServiceDesk Plus MSP via the V1 APIs would be impacted (particularly integrations that use the Request API). 

Within ServiceDesk Plus MSP,  APIs may be used in several places where we have scripting support. You may need to check and update these places too: 

Custom Triggers.

Brules Scripts

FAFR scripts

Custom schedules

Custom Menu

Request Life cycles -> Scripts section

Note: After the deprecation, in Custom Trigger and Custom Menu commands the $COMPLETE_JSON_FILE argument will not work. Please use the $COMPLETE_V3_JSON_FILE argument instead which will provide the input in V3 API format.

Please note, We released SDP MSP - 10528 today with the latest corresponding V3 API's and the API documentation is bundled in the application. Please refer to Admin -> API -> Documentation for the same in the 10528 upgraded setup.

You can contact our support at support@servicedeskplusmsp.com for any clarifications.

Thanks

Santhosh V

ManageEngine ServiceDesk Plus MSP Team