Hi All

does anyone know if you can script from the request details e.g.

we get a task in to say we have a leaver, the request comes in from a generic account, within the details of the call is a line

Name: XYZ

I would like (if I can) to have a task template (or two) that can be assigned to a Tech that auto-fills on the title of the task and within the task description the information from the line "XYZ"

Regards