The Mail server settings are setup for the primary mail server and the test runs successfully.

Mail server settings

Server Name: smtp.gmail.com

Port: 465

From Email ID (optional): I have my gmail business account here (i.e. no-reply@my-domain.com)

To Email ID: Same as From Email ID

Time Out (seconds): 10

Authentication Details

- I have the user/pass for my gmail business account

Secure Connection Details (optional)

- I have SSL Enabled checked

- The SSL Certificate and SSL KeyPassword are left empty

(The Test Mail runs successfully)

Email based SMS Profile settings

Profile Name: SMS_Alert

To Email Address: I have my cell phone's SMS email gateway

From Email Address: The same gmail business account used in the Mail server settings

Mail Subject/Subject: I left the default

Mail Message/Message: I left the default

When I run the Test Actions button I get a dialog that says Unable to send due to java.net.SocketTimeoutException

The "/opt/ManageEngine/OpManager/logs/stderr7.txt" gives the following stack trace:

############################################################################

13:47:40:298 PM javax.mail.MessagingException: Exception reading response;

  nested exception is:

        java.net.SocketTimeoutException: Read timed out

13:47:40:299 PM         at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1090)

13:47:40:299 PM         at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:986)

13:47:40:299 PM         at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:197)

13:47:40:299 PM         at javax.mail.Service.connect(Service.java:233)

13:47:40:299 PM         at javax.mail.Service.connect(Service.java:134)

13:47:40:299 PM         at javax.mail.Service.connect(Service.java:86)

13:47:40:299 PM         at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:104)

13:47:40:299 PM         at com.adventnet.me.opmanager.server.util.MailServerHandler.checkMailServer(MailServerHandler.java:121)

13:47:40:299 PM         at com.adventnet.me.opmanager.server.util.MailServerHandler.checkMailServer(MailServerHandler.java:77)

13:47:40:299 PM         at com.adventnet.me.opmanager.webclient.admin.notifications.UpdateProfilesAction.testAction(UpdateProfilesAction.java:502)

13:47:40:299 PM         at com.adventnet.me.opmanager.webclient.admin.notifications.UpdateProfilesAction.execute(UpdateProfilesAction.java:83)

13:47:40:299 PM         at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)

13:47:40:299 PM         at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)

13:47:40:300 PM         at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)

13:47:40:300 PM         at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)

13:47:40:300 PM         at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

13:47:40:300 PM         at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

13:47:40:300 PM         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

13:47:40:300 PM         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

13:47:40:300 PM         at com.adventnet.nms.webclient.login.AuthenticationFilter.doFilter(AuthenticationFilter.java:308)

13:47:40:300 PM         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

13:47:40:300 PM         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

13:47:40:300 PM         at com.adventnet.nms.webclient.i18n.EncodingFilter.doFilter(EncodingFilter.java:70)

13:47:40:300 PM         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

13:47:40:300 PM         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

13:47:40:300 PM         at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

13:47:40:300 PM         at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

13:47:40:300 PM         at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

13:47:40:300 PM         at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

13:47:40:300 PM         at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)

13:47:40:300 PM         at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:947)

13:47:40:300 PM         at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

13:47:40:301 PM         at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

13:47:40:301 PM         at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1009)

13:47:40:301 PM         at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)

13:47:40:301 PM         at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)

13:47:40:301 PM         at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

13:47:40:302 PM         at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

13:47:40:302 PM         at java.lang.Thread.run(Unknown Source)

############################################################################

I know for sure that my SMS Profile is using the primary Mail server setting. I know this because an increase in the Time Out (seconds), in the settings, will directly effect the amount of time it takes the SMS Profile Test to fail.

Any help is much appreciated!

Thanks,

--Mike