Upcoming End-of-Life of Request Admin V1 APIs

Upcoming End-of-Life of Request Admin V1 APIs

Dear users,

This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs as a part of the 2021 Q3 release. Post that release, any upcoming releases will not have access to the V1 Request Admin APIs. All clients and integrations based on V1 will stop working unless they are updated to use the latest V3 version of the Admin Request APIs.

Corresponding admin V3 API documentation is available on API doctool page. Please refer to the attached document for the V1 APIs to be removed and their equivalent V3 URL. We strongly recommend moving to the new version of APIs for all cases where the operations are supported in the newer V3 APIs.

Impacted Areas
Any external products, web clients or desktop applications which are integrated into ServiceDesk Plus via the V1 APIs would be impacted (particularly integrations that use the Request API).

Within ServiceDesk Plus, Request Admin APIs may be used in several places where we have scripting support. You may need to check and update these places too:




Note: After the deprecation, in Custom Trigger and Custom Menu commands the $COMPLETE_JSON_FILE argument will not work. Please use the $COMPLETE_V3_JSON_FILE argument instead which will provide the input in V3 API format.

Resources to help with the Migration

V3 API Documentation

Please refer to the link below for documentation on the Request V3 API, as well as sample inputs and responses.

https://ui.servicedeskplus.com/APIDocs3/index.html#request8


General Difference in format between V1 and V3 APIs

To get an idea of the general differences between the V1 and V3 APIs, as well as the changes in request attributes and their formats, please refer to this document:

https://help.servicedeskplus.com/apiv1-v3

For any questions, you may reach us via the Community Forums or, by sending us a mail at servicedeskplus-support@manageengine.com.