Hi! I am working with the Asset Module in Service Desk Plus and I am having an issue with devices renaming each other when doing a manual scan. I am selecting "New Scan" and then searching by the full device name. I select "Windows" from the Device type drop down and then choose "Scan using Agent". The scan runs, it finds the device, BUT when I look at the history, it has renamed an existing device. 

Nslookup of the devices shows that they have different IPs. The device names and the Service Tags are also different. 

I appreciate you looking into this. It is happening with multiple devices. 

Thank you,

Kathy