This announcement is regarding the IP whitelisting for those organizations using their mail server, configured in ServiceDesk Plus Cloud application for mail communication to & fro i.e Mail Fetching and Mail Sending to & from ServiceDesk Plus Cloud accessed through https://sdpondemand.manageengine.com/ i.e served from US data center.
As part of improvements to the systems and infrastructure, we have introduced 4 new IP addresses to be whitelisted and we request our customers to make the following changes to their firewall configuration by adding the below 4 IP addresses :
and remove the below 2 IP address from whitelisting, if already configured :
Thereby it is be good enough to configure the below list of 6 IP addresses whitelisted :
We request the customers served from US Data Center i.e ServiceDesk Plus Cloud application accessed through https://sdpondemand.manageengine.com/
to have configured all the 6 IP addresses configured in their firewall, till the next announcement on IP white listing for mailbox communication.
Please do get back for any further details or clarifications.
Thanks & Regards,
ServiceDesk Plus Cloud