Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center

Dear Customers,

This announcement is regarding the IP whitelisting for those organizations using their mail server, configured in ServiceDesk Plus Cloud application for mail communication to & fro i.e Mail Fetching and Mail Sending to & from ServiceDesk Plus Cloud accessed through https://sdpondemand.manageengine.com/ i.e served from US data center.

As part of improvements to the systems and infrastructure, we have introduced 4 new IP addresses to be whitelisted and we request our customers to make the following changes to their firewall configuration by adding the below 4 IP addresses :

136.143.191.166

204.141.43.166

136.143.183.166

204.141.33.166

and remove the below 2 IP address from whitelisting, if already configured :

8.39.54.54

8.40.222.54

Thereby it is be good enough to configure the below list of 6 IP addresses whitelisted :

[OLD]

136.143.187.53

136.143.186.53

[NEW]

136.143.191.166

204.141.43.166

136.143.183.166

204.141.33.166

We request the customers served from US Data Center i.e ServiceDesk Plus Cloud application accessed through https://sdpondemand.manageengine.com/ to have configured all the 6 IP addresses configured in their firewall, till the next announcement on IP white listing for mailbox communication.

In case you do experience any issues or have any queries please feel free to email us at support-cloud@servicedeskplus.com

Please do get back for any further details or clarifications.

Thanks & Regards,

Saravana Balaji

ServiceDesk Plus Cloud