Ping host before WMI/DCOM connection
Hey everyone Is it possible to configure OpManager 8 to ping a host before attempting a DCOM connection. We have some unstable internet connections and everytime we have a short drop our opmanager servers system log gets flooded with DCOM errors. any suggestions?
Can Not Successfully Create Event Log Rule
I am new to OpManager 8. After reviewing the user guide online I created a new Event Log Rule and associated it with my Server. However when the event is triggered I do not see an alert on my dashboard or revive a notification. I have SNMP and WMI configured correctly and tested. I also receive notifications from other alerts. I have attached screen shots of how i have OpManager Configured. I am sure that I am doing something incorrectly. Thanks in advance.
Requestors (and technicians) prompted by Internet Explorer to authenticate when opening some SDP emails
Hi, Requestors and technicians are prompted for authentication when they open some SDP generated emails using Outlook. We are using Internet Explorer 6 and Outlook 2003, with SDP configured for Windows AD pass-thru authentication. This doesn't apply to all emails - at the moment I can't see a common factor. The authentication dialog box that appears is as follows: Connect to w3kwebsrv01 Connecting to ictservicedesk.domain.local username: Password: [ ] Remember my password OK Cancel. w3kwebsrv01 is
Problem after changing admin password
Hi, I changed the admin password on NFA and now, I can not log in anymore. Is there any way to reinitialise this password whitout losing all netflow datas ? Regards, Sylvain AUGUY
ITIL reports
Hi, Has anyone written and would like to share or have Manage Engine created any ITIL reports, such as first time fix resolution rates and more. I'm trying to use KPI's but need more functional reports.
SQL query string for 'resource cost'
Can someone please assist me with an MS SQL query string that will return the 'resource cost' for an asset as part of a custom report? I've tried using the 'COST' column from the 'ResourceCost' table but I can't seem to get the right string syntax to produce the output. I keep getting variants of the 'Invalid column name' error. Thank you for your help.
CAT OS and IOS
Although we can 'see' Cisco IOS, we cannot see CATOS. We have tried to upload a MIB, but just fails with nothing special to report (ie helpful). We have a fair bit of equipment that needs this.
After restarting the OpManage application the app is stuck requesting to repair the DB
Tried several times to start OpManager but it fails and suggests repairing the DB. RepairDB.bat runs fixes issues and then problem starts over again
Report on Opmanager
Hi,I would like to know if is possible generete a report with a correlation of bandwidth x response time? Example: We have to ensure a response time of 100ms on ours link on 70% of bandwidth utilization. Tks. Gustavo
ServiceDesk on SQL Server 2008
Can someone please tell me if we can run ServiceDesk v7.5 on a Windows 2003 SP2 / SQL 2008 Server? We are looking at upgrading from SQL 2000 to SQL 2008 and need to know if this is possible. Thank-you, Rubens
User Can Override Domain Password Policy and change password as much as he wants
Hi, We are experiencing a problem where users can simply override domain password policy by accessing selfservice URL and click on reset password link. our domain password minimum age is set to 2 and password history to 8, and the reset password function doesn't comply with this even if the password policy is displayed in the page. Any suggestion?
create a new single user by copyin an existing user ?
Hi I understand that AD Manager does not support the ability to create a new single user by copyin an existing one as can be done in AD Users and Computers. Is such a facility on the development roadmap and if so how far away is it? Thanks
Suppressing alarms from Fa interfaces going up/down
Hi! My Cisco routers have several hundred Fa interfaces, many of them go up/down constantly. (This is normal). Is there a way to suppress the alarms from these interfaces but keep alarms from all Gi interfaces? Regards, Daniel
ServiceDesk Plus v7605 Testing Issues Thread
If you are like me, you test all updates to SDP in your development environment as thoroughly as possible before going live in production. I am starting this thread as a central location for us (the SDP customers/Admins) to record issues we run across when testing the latest version of SDP. My thinking is more heads are better than one and if one of us is having an issue, there is a good possibility that others will as well. At the least, recording the issue here will give other SDP Admins a “heads-up”
Missing Event Log Rules
We recently noticed that we now can only see Application and Security Event Log when trying to create a new event log rule. We are missing System and any other event log monitoring. I know that these existed before, but cannot determine how long this has been a problem. How can we get the standard System Event Logs back? Can we create a "Custom" Log so we can add a System Event Log Event? After seeing this issue, we upgraded to the most recent version of OpManager (8051) and the items were still
CSV riport failed
Hi, CSV riport failed with error: IE can not download CSVServlet... It's IE7 and NA 7002. PDF report works and NA server is added to Trusted sites By the way it works correctly with Firefox regards Zoli
Issue when contact uses different email address to reply to ticket
Hi, I've noticed that when a contact responds to a ticket from a different email address to that registered in SC, notifications aren't sent as they should be. Also, I need to click on View ALL conversations to see their emails. I know it's probably a bit strange that a contact is using different emails addresses to reply from, but is this just me, or is this something that others have problems with? I can see why it's doing it, but it'as annoying that I have to keep checking the helpdesk,
Feature request that has been ask about in past and not heard about again
I have asked in the past on things I had in Opmanager 6 that made this product great but lost with the newer version. Some feature were just missing all together. Has anyone else ask for certain features and still are waiting to see it in new releases or hot fix? Few request I have. Alot of these we didn't find out till we put it to heavy use in our production environment. 1. Reporting on outage are not up to date. You have to wait an hour for it replicate to see in graphs. Some what a major pit
OPManager security
Hello, It could be a good thing that Dashboard can be visible by all users other than Admin, in order to provide to the management a view and also for users created in OP Manager offer this option to view them. Actually we don't have this option available Regards philippe
How do I configure Netflow on X250e Extreme Network Switches
Does anyone know how to do this?
Can't shutdown Service Desk 7.5 MSP
Hi, I'm looking to perform a backup and apply the latest SP but I'm unable to shutdown the server by either clicking on the Shutdown ServiceDeskPlus Icon on my start menu or running 'shutdown.bat'. The contents of the wrapper are as follows: ERROR | wrapper | 2010/03/31 20:43:03 | JVM exited unexpectedly. STATUS | wrapper | 2010/03/31 20:43:08 | Launching a JVM... INFO | jvm 3 | 2010/03/31 20:43:10 | This copy is licensed to ManageEngine INFO | jvm 3 | 2010/03/31 20:43:10 | INFO
Questions about the layout.
I like the ADAudit Plus application but have some customisations I'd like to perform. Are these allowed and what isthe best way to achieve this? Remove/Hide Help Link in top right corner Remove/Hide TalkBack Link in top right corner Remove/Hide "Connected Domain: prophit.com" Home Tab : Remove/Hide text to right of main frame. 'Inside ADAudit Plus/Quick Links' Remove/Hide 'Jump To' link. Enable/Show 'Change Password' link for internal ADAuditPlus users.
Downtime Forms
Hi, I'm working in a company that supply manager services and hosting to many customers (that include many servers, databases, applications) The most important kpi that we have to delivery to our customers monthly is the uptime. Some times AppManager didn't get a downtime when this happen very fast. I set pool interval to 2 minutes and we can have a restart in one of our databases for example. Basicaly, what I'm propose is a kind of downtime forms. A new "tab" where we can chose a monitor, and insert
Troubleshooting Time on Graph Data
Hello, My apologies if this has been addressed previously, but I could not locate an answer for my situation in the forum search. This morning I had a situation where I needed to view the NetFlow data for a router interface which is located in the CET timezone (GMT +1). The router reports to a collector located in GMT. That collector reports to our central server located in the PST timezone (GMT -8). There was a usage spike around 7:20 AM GMT that I wanted to investigate. I would expect this
Daylight saving time- How to change
After the change of the daylight saving time, Sevice Desk is still showing the old winter time. The server time is correct. How can we set the time in Service desk to the current summer time?
Scheduled data load / update?
Hi I'm adding a list of all our current projects into EUDesktop as a new field in Change. This field is a picklist. The project list is held within project server so a sql database... is it possible to set up a scheduled task that will pick up the project lists from project server and load them into EUDesktop? removing the old picklist entries first. In the past (on other packages) i've set up DTS packages to move the data around. Any thoughts on if this is possible / how to achieve it? Many
Disable or remove remote desktop connection to pc's
To prevent privacy intrusion in my network I am trying to remove this feature from opmanager without making any settings changes on my workstations. Is it possible, or not?
MSSQL monitor values way off...
Hi opManager team, we have an MSSQL server which is reporting highly improbable values (see image below) - our computers are not that! fast. Other MSSQL servers do not show this problem. Do you have any idea how to solve this? I think a remember a similar problem being reported in the forum but couldn't find it. TIA GWeiss
Requester Details
Is there a way to include additional recipients on a request? For example: someone opens a request and wants to cc their manager on it. How would they do that? Regards, vanderson
Ability to change "Jump to" Feature
Or at least ability to add Desktop Central as one of the choices from SDP.
Request ID based search has been removed from the request search in the left panel
The above referenced text is listed in the latest Enhancement Service Pack under SD 25985. My question is this: WHY did you remove this functionality?????? My colleagues and I have in the past used this feature to search for issues that may be related via the SD #. For instance, we oftentimes split issues for various reasons, but the 2 separate issues need to stay "related" to each other via the original issue number. We have been able to put in the original issue number and search and the results
Unable to add entry into the database using provisioning Template
I am using the given below xml parameters and values for the template to update the SysInfo table in Mysql. But, i getting the OperationFailedException from the RMI client. <InventoryUpdate> <MOUpdate MOName="sysName" MOClass="com.adventnet.nms.tutorials.ems.SysInfo" isNew="true" when="onSuccess"> <Property name="sysContact" value="$sysContact$"/> <Property name="sysName" value="$sysName$"/> <Property name="sysLocation" value="$sysLocation$"/> </MOUpdate> </InventoryUpdate> ERROR>>>>>>>>>>>>>>>>.
Website URL monitoring through some remote plugin.
Hi all, Is there any provision in Opmanager to monitor the Website from remote location ? I have a webserver connected in the same network as that of Opmanager server. This webserver hosts an application which is accessible from internet. We want to monitor this website from our remote office, to get an idea about exact URL availability of this App. Like the NRPE in Nagios, does opmanager have any utility for monitoring the website from remote location? - Shashank Parab.
Send email for planned downtime
Hi, When an downtime is entered ("Admin"-> "Downtime Scheduler"), is is possible to have an automated email sent? Alternatively, is it possible to have a script run every hour to find out what downtimes are currently scheduled?
Does Application Manager can not monitor two SQLServer instances in one server?
There are two SQLServer instances in one of our servers,one is SQLServer2000,the other is SQLServer2005, now,i want to monitor both of them(SQLServer Instance),so i do as follows: step 1: create a new monitor ,add SQLServer2000 in this monitor,it's successful,and application manager can receive data from this instance normally,so i can see the status of my SQLServer2000. step 2: create another monitor ,add SQLServer2005 in this new monitor,it's successful too,but,when i click "poll now" ,it show
packets are receiving but no reports
packets are receiving but i can't see any reports. please help me?
Move PMP fro Windows to Linux
Hi all, I want to move PMP from a windows to a linux box. I don't know if this is possible. If it is, how do I accomplish this? Thanks in advance, Fobe
Added devices not showing up
Recently, when I add devices they do not show up anywhere in Opmanager. I have tried restarting the server, repairing the database, and just waiting. I can keep adding them over and over and it says successful, but can never find it. I am using Opmanager 8051 on Windows 2003. Any ideas? -Sam
You are not authorized to view this device details page
Hi, we've got several users who have only rights for viewing some special business views. if the user is logged in he can see all the devices and all alarms. The problem is, that he can't get access to the details site of three devices - the opmanager says: "You are not authorized to view this device details page" We only set his rights to "Has access to the selected business views", nothing else. Why can he see all devices but has no access to some of them Thx for help
Variable $NoteMadeBy is not functioning in subject line
I'm on the template "E-mail technician when note attached to a Request." The default subject is "A note has been added to Request Id ##$RequestId##", I'm attempting to change that to "$NoteMadeBy added a note to RequestID #$RequestId". When I get the email however it's not replacing $NoteMadeBy with the value. Any ideas?
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