Hi,

Requestors and technicians are prompted for authentication when they open some SDP generated emails using Outlook.

We are using Internet Explorer 6 and Outlook 2003, with SDP configured for Windows AD pass-thru authentication.

This doesn't apply to all emails - at the moment I can't see a common factor.

The authentication dialog box that appears is as follows:


w3kwebsrv01 is the host name of our SDP server and ictservicedesk.domain.local is the DNS alias and is also specified as the SDP Alias URL within the Self-service admin page.

Any ideas?

Thanks,
Rich