Hi,

 

I've noticed that when a contact responds to a ticket from a different email address to that registered in SC, notifications aren't sent as they should be.  Also, I need to click on View ALL conversations to see their emails.

 

I know it's probably a bit strange that a contact is using different emails addresses to reply from, but is this just me, or is this something that others have problems with?

 

I can see why it's doing it, but it'as annoying that I have to keep checking the helpdesk, rather than being notified, and also not good that the contact isn't notified when we've received their update.

 

Thanks.

 

Keith.