Server crash..now getting error 535
My server crashed and now when i try to start EventLog Analyer I now get, ERROR CODE : 535 Invalid License File Help!!!!
Wake on Lan
Dear all, I have scheduled a task Wake on Lan with 2 PC. This task doesn't work. Where can I find log please and what is his name ? Best regards,
Member Of
Hello, I need to get that patch for member of groups for group reporting. Thanks!! Adam
After upgrading to 7.6.40 "Add new role" does not work
Within the Admin tab > Roles > add new role link stopped working after upgrade. The work around was to open an existing Role and go to "save and add a new"...this was the only way I could set up a new role.
Resource and task audit alert logs
Can the resource and task audit alert logs be exported so they can be viewed by another application? Similar to Window's "Event Viewer", does Password Manager Pro write the logs in a format that can be read by external apps? Thanks
Help with a report for Outstanding calls for a given date.
I am fairly new to Service Desk reporting and require some help please. I am after a report that will show me all the outstanding calls, (Not Closed) for a given date for a particular group. Basically this. For the 1st December 2009, i need all the outstanding calls for the Service Desk group. I cannot see how to do this in the wizard. Please help.
Computer Asset Tags
Hello - I just started using Desktop Central. My company issues a unique asset tag number for each computer. Is there a way to enter that number into Desktop Central? I tried adding it in Active Directory (Computers) in the description field but it did not show up in Desktop Central Hardware Inventory report. Any suggestions on how to get these numbers assigned and displayed in Desktop Central are appreciated. Barb
SMS Group
Hello I have been trying for some time to figure out how to setup in SC.P SMS Groups so that Requests can be sent to a Group. It is possible to do this by email I notice but not SMS. Regards BW
Desktop Central identifying asset number
Since Desktop Central utilizes Active Directory in reporting, is there a way I can add our company asset tag number in the Active Directory (Computers) section and have it displayed in Desktop Central hardware inventory?
Can't save any customs reports in SP built 7512
Hi, I tried to create several reports in SupportCenter+, but I wasn't able to save them for future usage. When I pressed the "save report" button, nothing happends. Any advise in that matter? Thanks, Thomas
Question regarding software deployment over WAN and distribution servers
I've just installed Desktop Central and we have 1 head office and 7 remote offices. I've deployed the distribution server software to the remote offices and they show up in desktop central as remote offices. I've also deployed agents at the remote offices and they seem to report in the way they should. However, I have not installed the distribution server software on the HQ Desktop Central server (Do I need to do this?) My OU structure looks like this: ---- HQ (192.168.1.0 subnet) |--- RemoteOffice1
Customising the customer portal
Hi Am I doing something wrong here - I'm using build 7512 (evaluation license) and have completed the customer portal settings to upload images and change font colours. It works fine on this page /sd/SolutionsHome.sd where the background colour in the heading is as I want it but on other pages e.g. /HomePage.do the header seems to be pulling in a background image /images/scp-header-bg.gif so therefore is not showing the colour selected in the configuration. Problem is our logo looks awful on
Software deployment over WAN with Distribution Servers
(Sorry if this is a double post, don't think I was signed in the first time) I've just installed Desktop Central and we have 1 head office and 7 remote offices. I've deployed the distribution server software to the remote offices and they show up in desktop central as remote offices. I've also deployed agents at the remote offices and they seem to report in the way they should. My OU structure looks like this: ---- HQ (192.168.1.0 subnet) |--- RemoteOffice1 (With DistServer1, and Remote1-clients)
7.5 7502 Merge Requests Disappear
Can you explain what happens to a merged request. We have two similar requests, both with notes etc, when we merge one of them seems to disappear. The only mention of it is in the "History" tab saying that >Request Merged , Performed by : System >Request id 81 is added as conversation for the request. But when you look at the "Converstations" you don't see anything pertaining to Request 81 notes, or details. I would expect that all the details would some how be captured (original requester, notes
Shutting down a domain server (to use a new named one) caused problems
We had cause to change the domain server for one of the windows domain. Once SD+ had started it's daily scan, we noticed that it hung, and we could not gain access. if we re-booted, we could gain access for a short time, and did have time to change the domain controller it needed to use for the 2nd windows domain. We continued to have issue for some time, before it finally came right. The issue seems to be that if a domain controller is not found when it starts it's scan, it does not fail gracefully
Add AD group to local administrators
Hi team, what is the best way to add an AD group to a PC's local admin group? "Add Computer Configuration > Group Management" does not give you the option to add the AD group into e.g. local admin, just as local users. thanks, Marty.
Problems with CSV file importing additional requester fields after AD import
Hi to all, I've experienced some problems to import additional requester fields from CSV file. First at all, I've imported the Requesters from AD and works perfect. After that, I've tried to import additional fields to existing requesters but the application duplicate them. I know that the name and login must be the same to overwrite the information, but it doesn't work. I put you an example of CSV, to know if I do something wrong: Directory Name,employeeid,E-Mail,additionalfield2,additionalfield2,Loginuser,Password
Filter sent notifications
We would like to enable the "Acknowledge Requester by Email when a new request is received". That is easy to do but we have several Systems that send alerts etc. to SD+. SD+ should not send notifications to these "requests". Is there a way to filter out Request Received notifications for particular requests? /lakend
Registry Settings Configuration - HKEY_USERS/.Default
Desktop Central only allows you to deploy settings for HKEY_USERS/.Default under user configurations. This should be allowed under computer configurations as well (or instead even). While HKEY_USERS/.Default is technically a user hive, the settings pertain more to how you want the computer to be configured for the user(s) on that computer. In most cases, I want to modify this key by computer - not by user.
add work log --> time entry to a date in the past adds to current days time
Hi, when i forget to add a work log after working on a request and want to correct this the next day, i change the date via the "executed time" field in the "add work log" procedure. But the time spent adds to the day i make the entry rather than the day i choose in the "executed time" field. Hope you can understand what i mean... Is this a bug or is my thinking wrong? Thanks for your ideas, Uli
what is the definition of response time
What does response time mean? If you have the system set up to auto generate a reply to a requester, does this count as the response time? Using SD Plus Enterprise version 7.6 build 7601
SDP + DesktopCentral Integration
Should I be using the internal IP address for connecting Desktop Central to SDP? And what port should I also be specifying? I have tried a number of different ports and I cannot get it to connect. Our SDP uses 443 for the server. Just not sure if I am supposed to be using that or not.
Backup scheduling problem
Hello, I have the following problem, the backup tool in help desk is not working. The last backup was on Feb 12th - 3:51 PM, the next one was supposed to be on Feb 13th but it didn't do it. So I manually change it to Feb 18th, we are currently on Feb 22th and still doesn't do it. The backup schedule is enable. Every is set to : 1 day. Backup location: is: C:\Backup There is space in the hard drive. Your prompt help is really appreciated. Thank you Best Regards PS. I try to post this with IE
Technician presence + third-party time clock
We have an employee time clock terminal (stores the records on an SQL server) and it would be great if I can connect the Service Desk Plus to my current system so, for instance, the program doesn’t assign any task to a member that have not arrived to its work. Do you think this is possible? and if so, can you give me an advice?
Import Font to SDP System
Hi, Currently when we create new request or post any Solution, it show only 6 built-in fonts, but we want to type in our language fonts (Limon S1, Limon R1....etc) Does anyone know how can we import other font to the SDP system? Thanks.
ServiceDesk pw lost functionality
Is there an implementation to realize a password lost functionality on the login screen if mail fetching is off? Thanks for help or answers.
Tasks overdue notification
Is there a way to automatically send a technician an email when an assigned task is overdue? We have problems with techs not completing assignments. They check the requests but do not think about checking the task page. Thanks
Separate resolution field for "tech notes"
I find it would be very helpful if there was a "basic resolution" area for information that states the problem was fixed and what was done to fix it. Then an "advanced resolution" area to put tech notes, as to what exactly was done, a place to add SQL queries, etc and that type of thing. You could send the basic resolution to the user so that they would know what happened with the ticket, without the need to see all the other stuff that would be useful for other techs should they run into a similar
send a note to requester
A feature that we would like to see is a button to send a note to a requester. I know that you can send an email (conversation) but at times we want to add a note as to the status of the call and would be nice for the requester to be notified that a note has been added to their ticket without them needing to constantly log in to check.
Windows Mount Points
Is it still not possible to monitor disk space usage on Windows mount points? We have had to switch to mount points as we are out of drive letters on a file server and AppManager does not see the mount points. If it is possible, please let me know how to do it. Thank you!
linux disk space monitoring
Im trying to monitor a red hat ent server, snmp is fine and i can monitor cpu and memory usage but not disk space. In mib browser i can get the values but the disk space has no data on the server object any ideas? thanks
ManageEngine Password Manager Pro 6.2 Released
Hi, We are glad to announce the release of Password Manager Pro 6.2 (build 6200). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.2 SIEM Integration: Provision for generating SNMP traps and Syslog messages upon the occurrence of any activity/event - be it password access or modification or any other activity performed in the PMP application. The traps/syslog messages can be sent to the SIEM tools, which can thoroughly
role association
Hi, I'm using the servicedesk plus trial software and I'm testing it cause there is a chance we'll buy a licence. But I was wondering how I have to associate a role to a user account, cause I can't find this anywhere. Not even in the users guide. thx
Removing resolutions!
Hi, Whenever a problem is closed the resolution notes entered is automatically populated within the Solutions tab. Rather than clutter the resolutions tab up with stuff we dont want to see we opted to remove the aforementioned resolution/s from the Solutions tab. However doing this removes the resolution from the problem too! I don;t want every resolution in a problem to add itself to the solutions tab. Can we stop this from happening. It's annoying to say the least!
Date Format
Hey guys, The date format on the view requests page is displayed: Month Date Year Time Our CE would like the format to show Date Month Year Time Is it possible to change this? Cheers George
Sub Category
Hi All, We would like to be able to link a Sub Category to multiple Categories if possible? For example we have 10 categories which need the same Sub Category Artwork store for example this can apply to all 10 of the categories. Currently we have to create each Sub Category separate and then manually link them to each category. Not sure if this is something others want or not? Thanks Adam
Monitor hardware failure
Hi, I have many hp servers (DL 360, DL 380, DL 385, ML 350, ...) in my environment. There is a way to monitor easily defective hardware??? (CPU, Memory, hard disk failure, ...) John
How to skip service tag in Domain scanning?
In service desk Plus while performing Domain Scan e.g PC1, 2, 3, 4,5,6,8 if we scan PC7 it will appear and when we scan PC9 PC7 get disappeared in Service Tag field display 00, System Serial Number, 123456789000 In forums.manage engine.com we found that the issue is related to Service tag or IP address how to fix this problem or to scan with out service tag. (Service Desk Plus Version : 7.6.0 Build 7604 )
Ran DCPROMO on servicedesk server and cant set permissions to domain
I have been cleaning up my domain and one of things was building a new DC with 2K8. I did this and wanted to get rid of one of the 2003 DC's which was one who happened to be doing all sorts of SQL stuff and held the servicedesk. After running DCPROMO, all the access was stripped from the database and the windows internal database would not start and no domain account could access servicedesk. I set the windows internal database to local logon and it started but no domain accts could access it.
Changing schedule for a report
Hello, When I change the settings of an existing scheduled report, get the status 'Completed' and will not run after that. - What causes this reaction and what can I do to prevent this from happening? - And can I fix such a completed schedule to a valid schedule again? I hope someone tells me what I do wrong or what I can do to prevent this happening in future, Greetings, Jerry
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