Send resolved/closed Mail to other recipients
Hi there, when i resolve or close a request, the requester receives an email from the system. Is there a possibility to automatically send mails to other people/groups? Ideally automatically filled in by the request´s template... Any ideas someone? Thx, Uli
Ability to return items from a PO
In the PO module, it would be nice to have an option to return items on a PO and delete them from inventory. Or just the option to add notes to a PO after it has been closed. That way I can delete the items from inventory and note the PO that a certain line number was returned. Thanks, Tyson
Active alarms report
Hello to all. I would like to set up a report sumarizing every morning active alarms and schedule it to send it in a mailbox every day. Currently this is possible but this is a "all events" report and I cannot filter "interesting" alarms ie actives or unacknowledges alarms which I think are more relevant for day to day checks and operations - I can't find a way using opmanager admin console but maybe I missed something. I suppose there is a way to build it - querying directly the db but it's more
Is it possible to build a multilevel SLA?
I'm evaluating ServiceDesk Plus as a replacement for our curren system. However I can't really get it to work the way our helpdesk is set up; When an email is received it should create a request with status as open. 1. line will start looking at the call and can use up to 4 hours to try to resolve the call. Within the 4 hours, 1.line must either resolve or escalate to 2. line. When incident is escalated an SLA should be started based on priority. So: total SLA is 4 hours at 1 line + whatever time
Task/Attachment deletion
Is is possible to find out which user deleted task/attachment?
Cached user scan data
I want to reset the assigned users for all of our workstations.. Now i can reset them all to in-store status, however it automaticlly picks up the data from the last scan (we run the scans at login).. My question how can i remove this cached data to ensure that the next login will be used to assign the user..
SLM configuration
Hi, I asked for a demo license for the SLM module. I cannot understand the benefit of this add-on. Where I can set-up my SLA parameters? Is it possible? Thanks, Roberto D.
Mail Fetching not working
Mail Server Settings shows status as 'Running' but mail is not being fetched. we recently moved to exchange 2007, which uses TLS for POP. is this compatible? i set email type as POPS with port 995. POP with port 100 did not work either. i tried the recommendations of start/restart service, etc in other mail fetching threads, with no luck. support logs attached. thanks for any help! -Andrew
Service Level Management
Hi, I asked for a demo license for the SLM module. I cannot understand the benefit of this add-on. Where I can set-up my SLA parameters? Is it possible? Thanks, Roberto D.
clarifications about ADSelfService
Good Morning all, I need a clarification in several things about ADSelfService.. And I would appreciate if you can answer my questions.. 1- Can customers receive notification on personal email (hotmail, yahoo, Gmail.. etc)? 2- How many questions allowed per users in the Question and answer settings? 3- What is the solution about having the password to be the same as the login name once it expires which is very risky? 4- Does the software support for multiple domain? 5- Can it schedule
Nortel ERS 5500 Switches and IPFIX On NFA
Hi All, I have a call open with support regarding an issue i have with gathering flows from Nortel ERS 5500 Switches. I want to check with other users and see if anyone has been able to collect correct flows from these devices. My problem is related to Egress flows, it seems that the switches (using preipfixv9) do not mark their flows with the out port identifier. thus NFA cannot calculate the egreess onthe port. I have a case open with Nortel, so i expect a responce from them early next year !!
importing data from sharepoint
Can I import records, such as closed tickets, from Sharepoint?
Version 7.6. Released
Dear Customers, Our latest version 7.6. released.Please download the build 7601 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release http://www.manageengine.com/products/support-center/sp-readme-7_6.html
Functionality "E-mail the Support Rep"
Gentlemen, I would like to confirm that the following situation characterizes a problem. When a client registers a request for support by email and copies the message to other members of his team at the time that our support representative answers a communication using the "E-mail the Support Rep" imagine that response should be sent only to another support representative in order to keep a record of internal communication. Unfortunately what is happening is that the functionality is forwarding the
Restoring Mysql backup on New Server with new ip
Hi, i m using Evenlog v 5.00 on my windows maching with ip 172.26.99.14:8400 i did backup .. now i have install Eventlog v 5.00 on new machine with same window version but with different ip 172.26.101.160:8400 and i have restored database successfully without any error. i can connect it without problem using webclient.. but when i check the server info on the new machine ::: Server Name : ibopemng01 Server IP : 172.26.99.14 Listening Port(s) : 513,514 Failed Port(s) : - Server Status
Report of all Servers and their metrics
Hi, I've been asked to produce a report showing all the servers in our OpManager and what metrics are being monitored on each one. Does anyone know how I can produce such a report? Ideally it would be a single table with Servers down the LHS, metrics across the top and the resulting table completed so it's easy to see what metric is being monitored on each server at a glance.. Thanks very much
SSL not working
I'm trying to get an SSL cert from Godaddy to work with SD+ I've done all the steps to generate a keystore as outlined in the faqs and everything goes as planned. I edited the server.xml file with the keystore password and changed the web server port to 443 https Soon as I do that though and restart SD+ the connection fails. I setup a wireshark on the server hosting it and notice that when the request comes in, the server is sending back to the client an ACK RST Netstat doesn't appear to show anything
Change alert email sent but does not show
Good afternoon I receive alert emails for changes made by our engineers in our routers and switches configuration files. However, when I check the daily configuration change details, these changes can not be found. I have already checked the related change management rules and found nothing wrong. Any ideas why the changes indicated in the alert emails do not show in the daily view of the devices?
Importing configuration files?
We are exporting the config files using the export tool and once we do a mass change on them how can we import them back in without opening every config and copy / pasting to each device? I have almost 300 routers we need to make a change on and would like to do it in bulk.
Automatic reload after uploading config?
We have a large project we are doing this weekend which requires us to push new configuration files to all our customer routers. We would like to schedule it to start a certain time and after the upload we need to have the routers do a reload. Is there a way for DeviceExpert to issue a reload to a router after an upload? The other question is how do I schedule a upload, I only see backup as an option under the schedules section in the Admin section.
Configure Availabilty Time of the day
Hi, regarding the SLA reports, is it possible to configure the time of the day to use. Fore example I would like to exclude non business hours and days for specific devices such as printers. I see the "schedule downtime": is it retroactive? Regards, Roberto D.
Problem with esclation
Hello, I am evalulating support center plust ver 7.5, and facing this problem that sometimes the escalation never takes place. I opened mulitple priority cases and assigned them differenent esclation details but none of them esclated. Is there any place where I can check the logs to see what might be the problem. Also I have noticed sometimes that restarting the machine where the SCP is installed somtimes solved the problem. Also is there a provisioning for manual esclation What is the min system
Create custom Compliance policy on NCM plug-in
Hi, I tested both Device Expert and OpManager NCM plug-in. Within the NCM plug-in I cannot find a way to create custom Compliance policy. I have on default Cisco Compliance policy. Is there a way to create new policy or the NCM is a subset of Device Expert? If yes, then I would like to know which features I will loose choosing NCM instead of Device Expert. Thanks, Roberto D.
SMS not showing correct time
Dear all, As i am using OpManager and facing some problem in sms alert its not showing correct time when we administrator receive sms alert its showing wrong time could any one brief me what i do ? Thanks
ESX Montioring
Hello I am evaluating OpManager for my business. I am struggling a bit with vmware monitoing. We have a number of esx hosts (3 and 3.5) but when I discover the devices, OpMangaer does not show any VMs. Is this becuase the machines are configured as a cluster of ESX hosts? Does anybody know how to get around this? Havig read recent posts I understand that ESX/i 4 is to be supported soon... this is will be a key in our decision. Thanks!!
Assets management
Dear any one can help me to find way to make sure all the assets that connected to the network is registered in the service desk the problem is sometime we cannot scan the machine
Problems / Changes Template
Hi, Could you tell me where can I create Problems/Changes template like Request template? Thanks, SOPHAL.
Move departements to my Sites
I have registered several Departements but all of them are registered to Default Site. Now I want to move these departements to different newly created sites. How is this done? I can't delete the sites and re-register it on any other departement, error message: Department is being used by a module. Hence cannot delete it. /Ola
Additional database needed for requestors and assets
We have a lab area with at least 50 "Virtual Stores". Each store has it's own set of specs that need to be associated in tickets and assets. But requestors can work at several stores a day and assets are moved periodically. We can't associate a store with a workstation or server, because the equipment gets moved around. How can I keep a database with the store information so that when tickets are created, the requestor can access this and include the information in the ticket?
Service Desk Plus problems - Advent Net service desk fails to start
after many problems updating from 7602 to 7605, we started with a fresh Windows 2008 Server image and clean install, but no matter what version 7602 or 7605 we install, Service Desk Plus will not start. Here are excerpts from our log files with severe listings. When tryinng to start up the client we get the following error: Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.propert Server is starting. This may take a minute ... ServerContainer [CREATED] SQLOne
how to import software licences into SD+? via API 'add asset'?
Hello I was wondering if it would be possible to use the SD+ API 'add asset' in order to add software licences to SD+ and associated them to a workstation. How could I do this? If not, does anybody know, how to import Software licences? Has anybody an SQL script for importing software licences and associating them to a workstation? Thanks a lot for any feedback. Marc
OpManager Hotfix 8051 is now live !
Hi All, OpManager Hotfix 8051 release is now available from this LINK .A brief list of issues fixed in this build are Faster device discovery Improved WMI monitoring on 64 bit Windows server OpManager installations Intermittent issues with OpManager & SDP integration ( both applications in latest builds ) have been handled Smooth alarm escalation configuration French - locale specific issues handled and few more enhancements which can be viewed in the README link Please let us know your feedback
Problem with AD Scan
I'm stating using ServiceDesk Plus these week and I'm using version 7 build 7004, but my Domain Scan doesn''t work. For exemple: I selected only one OU that have 7 workstations. Than scan shows successul for all 7 and no error on log. When I go to store, I can see only 5 workstations. Any idea ?? Tks in advance.
Managing Software
SDP has a large list of software installed on the network, however many of them are the same or just different versions. Is there a way of merging these to create software groups or similar thing? e.g Adobe Reader 8.1.0 Adobe Reader 8.1.2. I would like to appear as one or a group. Can this be done
WMI Process monitoring issue
We've run into a small issue regarding WMI monitoring of some process information. We'd like to monitor thread counts of a specific process on a server. This worked great at first, but unfortunately there are now multiple instances of that process being run with different CLI arguments. In adding a normal process monitor, I can see all 6 of the processes and their arguments so I can tell which is which, but when I try to add a WMI process\thread count monitor through the WMI interface in OpManager,
Views
Is it possible to use the same ManageEngine for different views? Problem I want to use the software for our Helpdesk whereby clients can log there request and I want to use the same ManageEngine whereby the testers can log request for our developers? Reason I want to keep both these request seperate as not to obscure the stats and reports but yet want to track both within ManageEngine
ADManager Mail settings for Exchange 2007
I have tried several different combinations for the mail server settings and I can't seem to get it working unless I enable anonymous on the receive connector, which I don't want to do. Tried using username, domainuame, username@domainname ssl/tls enabled and disabled on all combination. Any ideas? Thanks!
Asset Database
I haven't seen this clearly spelled out so I will just ask. Can you import an access database, of say product names and serials and model numbers in to Service Desk?
Table Netflow.Task_Input Doesn't Exist!
I have found that from the server log that the error "Table Netflow.Task_Input doesn't exist" comes out when I try to startup the Netflow service. How could I recover the MSSQL DB? thanks.
ManageEngine EventLog Analyzer - Voted WindowSecurity.com Readers’ Choice Award Winner - Event Log Monitoring
We are very happy to share the news that ManageEngine EventLog Analyzer voted as Winner of WindowSecurity.com Readers’ Choice Award in the Event Log Monitoring Category for the year 2010. In 2009, the product was adjudged as Runner-Up. This year the product has been elevated as Winner. We are happy that for the two consecutive years the product is in the top slots. We, the ManageEngine team, thank all of you who have voted us to win the Award. We feel happy that we continue to live up to your expectations
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