after many problems updating from 7602 to 7605, we started with a fresh Windows 2008 Server image and clean install, but no matter what version 7602 or 7605 we install, Service Desk Plus will not start.

Here are excerpts from our log files with severe listings.

 

When tryinng to start up the client we get the following error:

Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.propert
Server is starting. This may take a minute ...
ServerContainer                                   [CREATED]
SQLOne Search                                     [CREATED]
AdventNetCC                                       [CREATED]
AdventNetServiceDesk                              [FAILED]
ServerContainer                                   [STARTED]
SQLOne Search                                     [STARTED]
AdventNetCC                                       [STARTED]

 

Severe listings in the logs are as following:

[19:15:37:685]|[03-27-2010]|[com.adventnet.j2ee.deployment.service.internal.JNLPUpdater]|[SEVERE]|[10]|: Client jnlp file does not exists|

[19:15:45:388]|[03-27-2010]|[com.adventnet.servicedesk.helpdesk.sla.internal.SLAAuditService]|[SEVERE]|[10]|: -------------------------------------------------------------------------------------------------------------------------|
[19:15:45:388]|[03-27-2010]|[com.adventnet.servicedesk.helpdesk.sla.internal.SLAAuditService]|[SEVERE]|[10]|: RECENT UPGRADE STATUS FAILED AND HENCE STOPPING THE SERVICEDESK TO START FURTHER. STARTING MAY LEAD TO UNDESIRED EFFECT|
[19:15:45:388]|[03-27-2010]|[com.adventnet.servicedesk.helpdesk.sla.internal.SLAAuditService]|[SEVERE]|[10]|: ------------------------------------------

 

Hoping someone has this similar problem and can help as we are completely dead in the water!!