IP adresses and device names
Hi! I've just started using NFA and there's an issue that I can't figure out... Our network is quite big, about 2 dozen of routers... I configured the devices and they send netflow data to the server correctly, but when i see the devise list in the Dashboard some of them are represented by IP addresses and some - by domain names like <hostname>.qqq.xxx On every router there're command ip domain-name qqq.xx, ip name-server <address> and hostname blabla, and none of the devices are resolved through
Custom Views
We upgraded to version 7604 and now I have alot of technicians who cannot pick up tickets or create or modify existing custom views. I have asked them to upgrade to IE8 and the same issue appears. I have also removed their profile and re-added them back. Still the same issue. Any ideas?
Comuter assignments and assets
Since I upgraded to the latest build of SD my computer asset lists seems messed up. Computer assignments change with no apparent logic. Newly added computers seems to "overtake" the assignment of some old computers. For example: Computer A used by employee X, discovered by domain scan and assigned to employee X by auto assignment. Computer B used by employee Y, added to the network after computer A has been scanned and assigned is discovered by domain scan. Nedt, Computer A disapears from the assets
ttl Expired and device is up in Opmanager
hy guys! Some devices are unavailable (category routers) are up in status, although they are down. When do I make the Ping Test the devices reported that the ttl has expired. Status should be down in Opp, but this does not occur. some idea of what might be happening?
Problem with Receiving a Notification when a request is assigned to a group
Hello, Group notification is not working correctly. When a request is assigned to a group, the notification is not send out to all technicians which should recieve the notification. Only some of them receive it. I removed the technicians from the notification list and reassigned them, but this didn´t help. Please advise Version is 7.6.0 Build 7603 Thank you, Tatyana
SD Plus 7.6 down - Please help ASAP
We had a major power failure this past weekend. Now ServiceDesk Plus will not start. It just keeps looping through the startup so several SD icons will appear in the System tray. They all eventually go away but SD Plus does not start. Please help. I get the following error in EVENTVWR: "There may be a configuration problem: please check the logs." I've attached the startout.log file. Thanks, Tom
database restore
I had to move one of my managed app manager installs to a new server due to a hardware crash. I installed the program, copied a backup of the AMDB folder & ran repairdb.bat, but the service won't stay started. Is there something else I need to do?
Report on associated Asset Componets
img{ *width:700px; max-width:700px; } I have seen in anothe post how this can be done but SQL Server 2005 does ot support GROUP_CONCAT. Can someone convert this into code that is compatible? SELECT res.resourcename 'Resources', GROUP_CONCAT(attach.RESOURCENAME SEPARATOR '\n') 'Attached Asset', GROUP_CONCAT(COMPONENTNAME SEPARATOR '\n') 'Component' FROM REsources res LEFT JOIN ResourceAssociation resa ON res.resourceid = resa.ASSTTORESOURCEID LEFT JOIN
Duplicates in ApplicationResources.properties
Hi. There is duplicates in ApplicationResources.properties file: sdp.admin.site.modifyrelatedsettings.copydefaultsettings.info sdp.admin.site.modifyrelatedsettings.referdefaultsettings.info sdp.admin.site.modifyrelatedsettings.customdefaultsettings.info
raj
is it possible to integrate desktop central with manageEngine opmanager
Request Templates and inner Tasks
Here are my problems: - I want to set a Request Template like "New User into organization" The request template collects all valuable info in the "Subject" and "Description" fields (new user's name, future email address, and so on) - I am setting at least two tasks: one for the AD technician, to create the user and one for the e-mail technician, in order to create the e-mail address for the user. Now the issues: 1) In the present situation, when creating a request based on such a template, both task
Custom Filters - probable incorrect localization of "and/or" in Russian
Hi, SD support! When creating custom filters in Russian locale "AND" rule (Match ALL) works incorrectly - selects requests as with "OR" rule. Looks like SD uses translated word in query instead of "and" - because in English locale everything is fine. Please fix it.
Cannot Find Auto-Assign technician Feature in 7604!
I've just upgrade SD+ to the 7604 build but cannot find the option to turn on the auto-assign feature. I've looked down the entire list of admin options but just cannot see it. Could somebody point me in the right direction please. Cheers John
MS SQL issue since upgrading to 8050
I just upgraded to 8050 and afterward all my MS SQL monitors are gone. Every server I had the monitors setup on shows the monitor dashboard but all the monitors are gone. I added the monitors back for my main cluster but most of them are now showing alarms. Here is one of the alarms.. Average Lock Wait Time is 837541 ms, threshold value for this monitor is 2048 ms Before the upgrade all the monitors were fine. Not only did the upgrade remove all the current monitors and make the new ones way off
Permission problem with roles
I have created a role, with permissions to only view requests & assigned it to a technician, I have ticked the box, Technician allowed to view - All in group & assigned to him. However when the tech logs in and clicks the request tab, they can view everything in every group? Why? Help?
Juniper SRX Support
Juniper is phasing out the SSG netscreen line, and replacing them with the SRX line based on Junos. I can provide access to a SRX firewall to add the out of box support. Thanks in advance, Sean
WMI event monitoring
I have a .NET application which publishes WMI events, performance counters and configuration objects. Is it possible to configure OpManager to interface with these? (I could not find any reference to this in the user documentation). Thanks in advance for your help. Andy
MQSeries channel authority
Hi, For security reasons, I tried to put another MCAUSER on the SVRCONN that use application manager to monitor it, but it doesn't work. I get this message in the stderr.txt: com.ibm.mq.MQException: MQJE001: Completion Code 2, Reason 2035 I use the following rules : setmqaut -m QMGR -t qmgr -g mqcuser +dsp +connect +inq setmqaut -m QMGR -t q -n SYSTEM.DEFAULT.MODEL.QUEUE -p mqcuser +get +browse +inq setmqaut -m QMGR -t q -n SYSTEM.ADMIN.COMMAND.QUEUE -p mqcuser +get +browse +inq +put setmqaut -m
failed upgrade now it wont start
I am running build 7012. I tried to do the upgrade and it failed out. I tried to restore from a backup and it still wont start. I am running this on a virtual server so i restored the entire environment to the 21st when it was working and still can not get it to start. environment: windows server 2003 2 gig of ram build 7012 Event Type: Error Event Source: servicedesk Event Category: wrapper Event ID: 100 Date: 2/27/2010 Time: 2:28:54 AM User: N/A Computer: UK-V-HELPDESK
update 7.5 to 7.6 - any issues? What's the benefit?
Hi everyone I was wondering if someone out there has experienced any issues with updating 7.5 to 7.6. Furtheron I'd like to ask what's the main benefit(s) in your opinion? We're not sure if we should wait for another major update, or just go for 7.6 now. Thanks for any input :-)
Scan Exclusion States
I know this has been asked before but I wan't to bring it up again. :) Dear Santa, To make my year awesome I would love to have the ability to set certain workstations as "non - scannable" Scenario: I have a domain laptop. It is initially scanned on the network to get it into helpdesk. However it's point in life is to be sent out whoop whoop away from my network to interface with some hardware out there. It will never be scanned again and the fact that it shows up in troubleshooting as
Assign multiple requests to a group
Is there a way to assign multiple requests to a different group, instead of going into each one, one by one?
SDP 7010 not pulling embedded images into Requests
Has anyone come across the problem of images embedded in emails sent to the Help Desk not pulling through into Requests? We noticed this happening ever since we upgraded to SDP 7010 last week. Instead of seeing the image, all that is displayed in the Request is a plain box with a red X in the upper left corner. We're running SDP 7010 with MSSQL back end and IE 7 clients.
SDP 7.6 vs Windows Server 2008
Hi Fellows, I am planning to upgrade my SDP server from Windows 2003 Server SP2 to Windows Server 2008, i would like to know before if there is a known big issues reported that may have major impact on this upgrade. Hi people from SDP can you please give your feedback here and recommendation. Please advise, Wanderley Ribeiro
Router changed IP - unable to rediscover interfaces
Hi, We've recently had to change the primary IP address of our core Cisco router to fix some QOS issues. This then caused the device to appear as not available. I changed the IP address and now I can see Availability, CPU, Memory, etc but on the listed interfaces I'm not getting any traffic or utilisation like I was before the IP change. I've tried to do a rediscovery on the interfaces but I get the error "Unable to rediscover the interfaces. Check et, etc". SNMP is working I would assume since I'm
ADS Inetergation & Domain scan will work in ServiceDesk Plus 7.6 installed in Linux?
Installed Service Desk Plus 7.6 in Linux server and unable to scan windows 2003 ADS Workstation & ADS Users - Requester (Import from Active Directory.). It is possible after configuring Samba or any document for configuring windows pc and server in Linux Service Desk Plus.
adding multiple SMTP addresses to bulk groups
i am creating 167 distribution lists and need to add about 10 additional SMTP addresses for each one.
Problem With Alerts!
I am using Opmanager Version 8 It is showing sites as active Monitoring Interval is 5 mins If i try to ping the site , The results that I am getting are Reply from 10.63.0.1: TTL expired in transit. Request timed out. Request timed out. Request timed out. what is the difference between alerts Probabale Device Failure and Device Down? Can someone please help me ASAP?
Applications Manager 9: request of explanation on actions
Kind Sirs, I need some explanation on Actions. Are Actions triggered each time a condition appears, or the first time? Then they stop being triggered unless the alarm is cleared? Let's say that I configure an action like sending an email at Monitor group level. If the group has some kind of Error or Warning, does it mean that the email will just be sent once, even if other alarms are triggered later in the same group? Can you please explain? Many thanks
Jboss 4.2.3 monitoring
i am not able to monitor jboss 4.2.3 using application manager9.i get an error : " mbeans not found"
How do I set field options active/inactive for a specific field?
We would like to use ChangeType by adding new entries, but would like to remove Minor, major, etc. We've found all we can do is add new options.
Quotes in auto Logon Helper
Hi, Im trying to edit the putty auto logon helper because we're using passwords which contain special characters that need to be escaped on the command line. What i try to do is changing the command to putty.exe -ssh %ACCOUNT_NAME%@%DNS_NAME% -pw "%PASSWORD%" so that the PW gets escaped probably, but PMP is resitting my settings every time. What is the correct Syntax for using quotes in Command to invoke in Windows textbox?
Importing tickets
Hello, I would like to know if there is a possibility of importing my data from another source, i have been using an internal ticket submission and need to import them to ServiceDeskP so that when our client enters he can see all the ones we have previously work on, both are using MSSQL. Thanks in ADvance!
Apache off-by-one buffer overflow
is there a quick fix for the Apache off-by-one buffer overflow in 7.0.0 ?
Feature request for submitted passwords
Hello, So far PMP has been a great resource for our company but I have an issue. We have several admins handling delegation and security of all passwords, however users have no way to "submit" a new password to be added to the admins to be approved and shared. The only way new passwords can be added is if the person requesting the resource to be added comes to an admin and asks them to add the resource. This is an issue because there is not a highly secure way to do this as many associates are
ERROR: Trying to start MySQL server failed
Hi there, Having a problem starting the Password Manager Pro service. We have it running on Windows Server 2003 R2 SP2 (32-bit) and it has been working fine for a long time. The server was restarted on the weekend and now the service fails to start. Manually starting the service (from the Services MMC) works but it stops almost immediately. I've attached the WRAPPER.LOG and SERVEROUT0.TXT files, and also the output I get when trying to run STARTDB.BAT from the command line. Any help on this would
OPmanager8 not receiving syslog from solaris10 server
Hello all, I have a OPmanager8 configured on a Windowsxp machine monitoring several devices including some solaris10 servers, I have configured the solaris10 to send the syslog to my Opmanagermachine, however I can´t capture anything am I missing some configurations steps ? Here is ther proof that solaris10 is sending the syslog. publica -> cam SYSLOG C port=39172 mail.info: <22>Feb 25 20:26:54 publica -> cam SYSLOG C port=39172 mail.info: <22>Feb 25 20:27:54 publica -> cam
iPhone App?
Any chance of an iPhone app for any of your products? I use several, ServiceDesk Plus most heavily. Just curious. Thanks, Tom
Permissions problem
Hi! I have a problem: I have created a role, assigned a specialist to that role. Everything is ok except that he can access Purchase module. He cannot create orders, but he can view orders. Please help me if I can handle issue by myself. Thanks.
Folders Accessible by Accounts
Under the "Folders Accessbile by Accounts" reports option, When I select the file share it doesn't show me any subfolders there. If I try to run the report for the share it self, it gives me the following error: Error in accessing the given path,The system cannot find the path specified - Error Code : 3 Although, I can manually access the same path with the same user credentials that I have mentioned in the domain settings. This particular report works for all other file servers except one particular
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