Eltek Flatpack 2 UPS snapshot
Hi! I have tried to configure the ups_monitors.xml and opmanager_snapshot_dial.xml file to adapt the UPS snapshot to our Eltek UPS. I have been able to get the UPS Load dial to show the correct value but I am not able to make the UPS Status section to work. Any suggestions? Regards, Daniel
Towards better tracking of Issues and Features
Dear Customers, We have decided to provide an Issue-ID / Feature-ID when an issue or a feature is raised and publish this information in a public wiki document. This document will also contain the list of issues/features planned for the next immediate hotfix/release. Issues & Features that are already raised, but not fixed/incorporated, will be updated in the document in due course. We hope this will provide better tracking of the raised issues/features both for us & the customers. Thanks
Publish an Announcement by Account, Site, Group, etc
Will there be capability to support publishing Announcements by Account, Site, Group, etc? We have situations where we want to publish global outage notifications to a specific Account or Site or Group.
scheduled shutdown of ServiceDesk
We are testing SDP 7.0.0/7009 and hae noticed that sometimes the next morning SD is no longer resonding. We suspect that this may have something to do with the nightly backup running on the server. So, I would like to shutdown SDP before the backup starts and then restart it after the backup has finished. To do so I've created a batch file which runs the following command: cmd /k "C:\Documents and Settings\GBONLAdmin\Start Menu\Programs\ServiceDesk Plus ManageEngine\Shutdown ServiceDesk.lnk" Basically
DashBoard in SDP and SDP MSP (as OpManager Dashboard)
Its very useful a dashboard (as opManager Dashboard, where you can design your own view) where we can put the the request screen AND in the same screen the Global View (its for NOC), where we can follow the requests (or an especific request) and see how is doing the requests overview.
Weird visualization on a frame
At my company, we have an intranet we use for many things and we wanted to show the Help Desk application as part of "modules" of our intranet, we inserted a button on the modules menu on the left frame and targeted it to the Service Desk Plus application on the right frame (which is actually the same server, but on a different port). The thing problem is that the application is shown without any CSS style, image, javascript, as if there were no files, and if I shift-click on the same button to open
Can I hide "Manage custom views" in Requests?
Hi, Is it possible to hide or remove the possibilities to for technicians to manage custom views. Ex, If a technician makes a view including certain statuses, and after a while the company adds another status. Then there is a chance that the technicians filter will not work correct and therefore miss requests. /Mattias
how to import assets in service desk plus?
how to import assets in service desk plus from CSV?
Technician assigned to site should only see problems, changes and assets in the assigned site
Today, when you assign a technician to a site, the technichian can see only the requests in that site but in all other areas (problems, changes, solutions, assets, purchase and contract) he can see all sites. The site assigment should also handle the limitation/filtering of those areas.
Server Status on a web page
Hello, is it possible to create a pop up on a page, which will take server status from application manager?is there a plugin for this or any possibility how to do that? I need to monitor few servers so the users can check intra-net page and see if the servers are up and running. We use in our company Application manager so would be great to implement it this way. Many thanks for help
Adding Thresholds To Multiple Script Monitors
I'm attempting to add thresholds to a group of script monitors I have in bulk. My process for doing so has been to go into one of the individual monitors then to "configure alarms" for the given attribute, then checking the box to "apply to selected monitors" and selecting those that apply. The threshold configuration appears to hold on the individual monitor but ignores all others that I had selected to apply to as well. There are approximately 65 monitors in total to which I am attempting to apply
Change Language
Hi I want to know if is posible change the language of AppManager without uninstall the application. Do you have any procedure to do this?
Schedule Outage on Monitors
Hello, We use App Manager to monitor Weblogic server,URL's ,Database . The monitors will trigger an email when the resource is not available. How to Schedule an outage on the App Monitor during the Outage Window, so it doesn't trigger any email. Thanks
MS SQL Monitor. Alarm caused by "The database xxxxx is removed"
Hi, It seems our application keeps creating and removing a database and because of that I keep getting an alarm. How can I disable this alarm? In my MS SQL monitor, I have eanbled "Database details" because I want to monitor each database. Health is critical. Root Cause : 1. Health of IF-sgsin1s001.sg.vopakasia.com_MSSQL-DB-server_1433 is critical The database xxxxx is removed
How to Edit ship to addresses
Is there a way to edit the shipping addresses / billing addresses
Credentials for remote password reset is not configured
Hi I have downloaded a trial version of Password Manager Pro to test the remote password reset features but it does not allow me to save the credentials required for the remote reset. I see that there is currently two versions available standard and enterprise. Is the eval only capable of the standard features or will I be able to test all the enterprise capabilities as well? any help would be appreciated. Regards watsejy
Build 9110 - what has been fixed?
What has been fixed in 9110? compared to 9100?
Update on AppManager Database
Hi, I would like to remove from AppManager's database some health critical period. Is it possible ? Thanks in advance Alessandro Ietti Infogroup S.c.p.a.
Managing AppManager Credentials
Is there a way in AppManager to manage the credentials for connecting using SNMP or WMI? Currently, I am entering the SNMP community and/or WMI access persmission into each device/server record. When I need to change the credentials I need to visit every record in the system. Our security policies require these change at regular intervals so this is becoming a real problem for 250 servers. I know in OpManager I can set them in one place and map them to devices - can this not be done in AppManager?
Monitoring Mail Queues
How to monitor Local and Remote Queue of Exchange 2007.
7510?
I've noticed in the "about" section of our MSP that we're behind the current build. Is there any documentation about what differences there are, and how to get / apply the latest version? (crosses fingers that remote control works now so that he doesn't have to spend money on TeamViewer) >>>Michael
How to create a Widget to display Total Number of Sessions?
Hi, I am monitoring the 'Total Number of Sessions' on my Terminal Servers, but I would like the data to be shown in a widget, on a custom Terminal Server dashboard that I created. How do I go about creating a widget to show the 'Total Number of Sessions'? Many thanks, Paul
pfsense & OpManager Dials.
I have installed OpManager (Build 8051) on RHEL 5 and attempting to monitor several pfsense embedded routers / firewalls. The monitors (CPU Util, Memory Util, etc) are collecting data and graphing. The Dials are not displaying any data and stating "No Data Available". The monitor test are returning values and I have modified the opmanager_snapshot_dial.xml as per other directions found in this forum. Just to confirm operation I added a Netscreen 5GT to OpManager and the dials do populate for it.
set proper date and time.
When we configured our eval server the date and time was not set properly. In the last day we have configured a considerable amount of devices. Is it possible to reset the evaluation period?
Unused access list
Is there any best practice to see all the unused access_list rules. Trying to poll data I receive only the rules of Inside ACL. I don't know if I'm making something wrong. Thx so much
Feature Request: Managed Devices but no status poll
Hello opManager team, I've been using opManager for several years now and I'm quite happy with the product! But there is one feature I'd really like to have: We have several devices (mainly printers and workstations) which do not run 24/7, but which need to be monitored once they are switched on - so I'd like to have a feature "Status poll yes/no" - similar to the status poll for switch interfaces. Is this something that's on your roadmap? And if so, when can we expect such a feature? Regards GWeiss
number of technicians
Does the built in admin account, count as 1 technician? In other words can I have 10 technicians plus the admin account if I am licensed for 10 technicians?
Emailed jobs creating new User Accounts
When a requestor sends an email through to help desk, it creates a new account with the 'long' email address as the login name. How can I stop this from happening?
MYSQL to MSSQL
I want to migrate my MYSQL database to MSSQL, what do I need to do? Is it possible to do it? Help would apreciated. Regards Nuno
LDAP Integration
Hi, Currently, my company's instance of ServiceDesk Plus utilizes AD, but for this second instance of SD, we're looking into utilizing LDAP on account of certain fields not found in AD. If we are to go this route, is it possible to schedule automatic imports/updates of requesters into SD from LDAP? We really like the feature of scheduled updates from AD. Best Regards, Justin
How do you configure telent CLI credentials for Opmanager??
Hi, I am inputting the below options in the credentials screen so that i can add telnet credentials to my HP Procurve 2626 switch via Opmanager. User Name xxxxx Password xxxxx Command Prompt # Login Prompt Username: Password Prompt Password: Port 23 Protocol Telnet However I am unable to connect via CLI. CLI error. Hope someone can help. Thanks
I need a MIB for CentOS so I can monitor CPU, Memory Utilization, etc, please advise
I need a MIB for CentOS so I can monitor CPU, Memory Utilization, etc, please advise
RSS feeds
A feature that would be really nice is RSS feeds for stuff like alarms and such. This would allow us to integrate OpManager information into custom intranet pages or RSS readers, etc. Has any thought been given to this?
Request Templates - Categories / Sub Categories / Items not Propegating.
Hi Im attempting to create a few basic template calls so the technicans can raise a number of basic one click calls, password resets etc. However i am unable to complete creating the templates as the connected Sub Categories / Items are not being displayed ie 'User Administration -> Passwords -> AD', i can select User Administration, but the following 2 do not offer any options. Installed the latest patch today hoping for the issue to be resolved, no change. Tried in both IE8 and Chrome.
Can't clear alarms
After two weeks of normal operation, our trial of opmanager won't allow me to clear acknowledge or delete alarm messages for any device. Here's the response I get; webclient.fault.alarm.clear.status.failure or Problem in deleting alarm! when adding a note... Unable to Add Note some error occured
technical notifications
How do I get the technicians to reach them an email informing them of the creation of a new application?? Thank you.
Logical Disk Partitions
With desktop central 7 how can I create a report for the Logical Disk Partitions of every server? The current drive space/disk usage reports do me no good if a server has 2 logical partitions and 1 is full and the other is not. What if a server has 2 logical partitions (a C: and D: both the same size), lets say c: is 99% full and e: is 49% full, the report will say 50% space used. But clearly the C: is dangerously close to full capacity. I need a detailed report by Logical Disk Partition.
Additional Status Options for "Purchase" Tab
I see with the release of 7605 there are status options for "Invoice Received", "Paid", etc. It would be helpful in tracking the actual purchase process if there was a status of "Ordered" that followed "Approved".
no data Available
Hello, I use Trilal Version 4.0.0 build 4043. I have one DC 2003 and two 2008 R2. Data from the 2003 DC receives normal,but no date from 2008 DC....I did everything that was here in the forum described, but unfortunately the result did not change. Our company plans to buy the program, but before buying I would like to make sure that everything works.
Pickup Request not working - 7.604
We upgraded early this morning to SDP 7.604. Today we have technicians reporting that the "Pick Up" button on the request page does not work. Most technicians have IE7. However several IE8 technicians report that the button works. Has anyone else experienced this? Is there a workaround?
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