DB Repair
Hi, Please provide us a solution in order to repair our database. The application is down for 3 days and we already opened 2 tickets (4223216 and 4222922) in more than 24 hrs. The RepairDB.bat solution didn't work. Thank you
non-pingable servers
How can I add server which has disabled pings? Discovery doesn't want to add device saying: "Device is not reachable". Thanks for reply in advance.
ServiceDesk Plus - MSP is now ITIL ready!
MSPs now have an ITIL ready helpdesk! With the newly released Enterprise Edition, MSPs can now manage Problems & Changes for different accounts. The Enterprise Edition contains all features from the Professional edition as well as Problem and Change Management in addition to other ITIL features like 'Impact', 'Priority Matrix' and 'Change Advisory Board' to name a few. You can visit our website for more details about these features by following this link http://www.manageengine.com/products/service-desk-msp/index.html
Monitoring APC UPS' with Opmanager, what CLI credentials to use?
HI everyone, I am trying to monitor a Symmerta 40k APC Ups with Opmanager. - i have the SNMP traps setup and working correctly, however i cant get the CLI credentials to work - it gives you the options of either SSH or Telnet, however the devices itself only seems to support FTP and the GUI with the built in System OUI (as follows) .1.3.6.1.4.1.318. .1.3.6.1.4.1.318.6 - Has anyone got CLI credentials working ? and if so can you check your OUI and see if they match the ones above? or any other
SLA Times off
I set an SLA High respond time of 5 minutes, and a resolve time of 25. I created a trouble ticket at 12:47 Configuration is as follows: The SLA response email was sent to Valerie at 12:55 Jeremy Recieved the resolution SLA email at 1:05 AND at 1:15. The times on all our servers and PC's are synced up. Email is hosted in house so no delays on delivery. Is there anything wrong on why the times are off, this cn be worrying, especially on high priority problems.
Report all exchange accounts with Forwarding set
Does anyone know how to setup a report that will show all AD accounts within an OU that have Delivery Options - Forwarding Address setup?
inactive users for shared mailboxes
Hello I was trying to clean some shared mailboxes, where the endusers has full rights and send as rights. so they never really login as the shared mailbox. Can ad manager do this? I know that in the Exchange MMC with exchange attributes shows when someone logs in.
E-Mail forwarding
A report showing all users that currently have their e-mail forwarding, and show where it's being forwarded to. Emma Knowling
Missing Scanned "Workstation"
SDP 7015 I'm having a problem with workstations that I have scanned not showing in the Workstation list. Example: Server A, Sever B and Server C have been scanned. Only Server A shows in the list and is searchable. Rescan Server B. Now only Server B is in displayed in the list and is searchable. Rescan Server C. A and B are gone, only Server C is displayed and is searchable. I believe that the workstation entries have not been deleted, because after the rescan all of my manual changes are still intact.
IE8 - Blank screen
Hi, is anyone else experiencing a blank screen when trying to access SD+ 7506 with IE8? I've tried to normal tricks of clearing the cache and cookies, restarting the service but to no avail. Cheers
File Folder Operations- accessing %userprofile% directory
Is there a way to access a user's home directory via the file/folder operations configurations? Dynamic Variables gives me $ShellHistory - "C:Documents and SettingsJohnSmithLocal SettingsHistory", $ShellMypictures - "C:Documents and SettingsJohnSmithMy DocumentsMy Pictures", etc. Im looking to simply access c:Documents and SettingsJohn Smith DC doesnt honor windows path shorthand (%appdata%, %userprofile%, etc). what im trying to do is copy a file to the user who logs on App Data directory. is this
How to use SupportCenter with SSL Connection ??
Hello all, My short question is in title !!! SupportCenter can use SSL (auto-sign) for the web interface (internal and customer) ??? If yes, what's the good setting for the "Web Server" ?? Thanks in advance, Regards, Marc
Cannot import Active Directory users after upgrading 7.5
I upgraded to SDP 7.5 everything seams to be working but I cannot import users from AD the screen stays on the connecting to active directory but stays at 0% completed. Does any one ales have this problem?
exchange
need to show mailbox size on mail enabled users report Joey
Purchase Order view for requesters
Hi, Is it possible to allow requesters to raise their own purchase orders without associating the role to technicians? This allows requsters to raise POs and forward the request to appropriate personnel for approval, and the helpdesk only gets involved after the POs have been approved to make the purchase. Currently a technician has to create the PO on behalf of the requester but we think the requester should be able to do this as long as the servicedesk application has been populated with relevant
Font size in Report
We use scheduled reports sending by email in format Inline HTML. Font size in message is very small. How can we increase its size? Thanks
aD mANAGER
Can we include contacts in Group Reports . it pulls up users only and not contacts
i'm a new user for netflow analyzer
after i install the netflow analyzer , initially i can see all the the netflow comes in. however after 10 minutes like that the netflow is stop. upon that i have to restart the service it run again and then happen again. actually what is the problem with it. is there such a way to fix it. besides that once i install the netflow, if i do not have mssql server, the netflow i install is it come together with mssql?
how to integrate the service with AD
Hello, I just wanna ask how we can set the software to exchnage the users info with the AD? Plus, how the users can use this service ?? is the software should be installed on their machines Or I can provide the service to them through the internet ?? Regards
SNMP issue, OpManager not updating
Hi All, Snmp is enabled on the device but op manager is not updating....
adauditplus report integration
Right now, I have my users, in admanager, emulating the administrator account so that each time that they create/delete/change users and objects, it shows up on my adaudit reports as the administrator account is making these changes. Is there a way to have these programs talk together so I know eactly which users are making these changes instead of having it link to the administrator account?
VM-Ware ESX
I'm on the latest version of OpManager and it seems like every 7-8 days I have to reboot my OpManager server for it to start registering SNMP again on my VM-WARE ESX servers. I've got more than the system requirements for the OpManager server and I just find this really odd. Was wondering if anyone else had reported this issue.
Vendor Unknown
Hi my device is displaying Vendor 'Unknown' . I am unable to add vendor to the device. I need help in this. Thanks!
Alarm for SNMP linkup linkdown traps
Hi, I would like to receive an alarm when a link goes down so I configured the router to send an SNMP trap to the OpManager. The problem is that some time the links flaps and I receive too many alarms. Is there a way to fix that? For example send the alarm only when OpManager do not receive the SNMP linkup trap in the next x seconds. Thanks, Roberto D.
update from ServiceDesk Plus 6.0.0 to 7.6.0
I have ServiceDesk installed on Windows machine actually running 6.0.0 with mysql is possibile to upgrade to 7.6.0 (under Windows) with SqlServer migrating data? Someone can help me ? thanks
Critical : Error while invoking backup
Everyday at 12:37pm, i recieve a "Critical : Error while invoking backup". My backups aren't scheduled to run at this time, and infact run at 8:00pm daily and are successfull backups. This issue occasionaly crashed my servicedesk and i have to reboot my server just to get servicedesk running again. Whats the problem? ************************************************* Dear Admin, ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support
Help !!! I need to know how to figure out a error!
It says Requieres more than 1 bussiness views of shortcuts exhausted, also when i want to add a device(s) the program star to load the configuration however it never go forward. Also when i select the link Maps and then i want to add a Business View it never pass, it says Initializing Bussiness view and never go forward. I will like to be on contact with you my email is isjonat-@hotmail.com Help i have been on that for many time.
7605 : Hotfix Released
Dear Users, Please refer to the below forum announcement about the 7605 hotfix release. http://forums.manageengine.com/#Topic/49000003912007 Regards, Srikrishnan ServiceDesk Plus. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Copy of the service Request to the supervisor
Dears, One of our business rule that a copy of the request need to go the requester manager. Does any body know how to do it? If we need to create a custom service request or template, then where shall we start? Thank you and best regards. SDP Admin Abdulrazak.alsharafy@yemenlng.com
Automatic Assignment of Requests
Gentlemen, I would like to know if there is any option that allows the SCP to automatically assign support requests to Support Analysts at the time they arrive? Thanks Carl
Access via Blackberry with Op Manager 8051
In your readme for the latest service pack it says you can access Op Manager with the Blackberry. I have a BES server, I'm using the Blackberry browser, yet it still doesn't come up. From the readme "Users can now access the OpManager web client using iPhone or Blackberry user interfaces"
Not getting emails alerts
I have configure opmanager of one server with the three WMI monitors and also configure the email notification .But still i didnt get the alert email Thanks Pravin
Announcements by Account in ServiceDesk Plus-MSP
Will ServiceDesk Plus-MSP support announcements by account?
Monitor system temperature in OP Manager 8.0
HI How I can configure to monitor system temperature. is any way available? Regds Pradeep
7605 : List of Enhancements / Issues fixing
Dear Users, Following are the list of Enhancements and issues fixes that is getting into our upcoming hotfix. Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared on clicking the 'search requester list' icon in new / edit request
Notification of Email Attachment only seen on inital request
Original post - Sept 2006 - Added to "roadmap" !!!!!!! After call is logged no paperclip is shown for subsequent attachments. Please see embedded picture in post for example http://forums.adventnet.com/viewtopic.php?t=19680 Cheers Rich
SupportCenter Zoho Wiki Page showing features and fixes please! (like ServiceDesk has!) :-)
Hi All, Thought this deserved it's own post to get some clicks on the would like this feature button! This was on the Release updates post and my post at the top and a couple of other quotes from people have been posted below. Can we have one of these for SupportCenter please, looks like there is a Zoho Wiki page for ServiceDesk listing features and fixes! https://servicedeskplus.wiki.zoho.com/ Perfect!!! Cheers Rich Re : Release Updates by Guest on 19-Jan-2010 11:51 PM Wow, that wiki page from
Mail Fetch Stops Periodically
We are using SDP 7506. We noticed that the Mail Fetching Status will become "STOPPED" after running for a random period of time. Sometimes, it keeps running for a few days. Sometimes, it stops twice or more times a day. It's hard to check until we noticed that there're no new help request after an hour or so; or we found out that there are left over messages at our helpdesk mailbox (due to POP3 stopped getting the mail into SDP). We are sure our POP3 Mailgate is working fine but why SDP Mail Fetch
Can't add devices to business view ?!
Hello, after upgrade OpManager from 8050 to 8051, I can't add devices to business view's ... I repair DB, restar the service, restart the server ... Regards, Z
ServiceDesk Plus Request fields configuration
Hello! I would like to ask how can I configure some additional Request Fields that I added if I want them to take some action? For instance, I added some more Date/Time fields that I want to show in Technicians Scheduler. And how about some Standart Request fields? Can I disable them somehow? For instance, if I don't need Request Type? Thanks!
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