MySQL database on another server
Hello, We would like to use a central MySQL database server. How can we configure ADManager to use a MySQL database on another server? We found some settings in database_params.conf and made the changes accordingly, but when starting ADManager it says "Unable to start MySQL server on port 3306. Please free the port." Thanks for your reply and efforts in advance! kind regards, Bob
Custom reporting availability
Hi In ADManager Plus, is there or will there be any functionlity for custom reports to be built and incorporated into the tool? Thanks Paul
Can't update status or technician via the ServiceDesk API
Hi, I've created a Perl script to update ServiceDesk requests via the API. I want to change the technician, set the status to 'on hold' and add a resolution. Adding the resolution works fine but if I try to change the technician or the status I get an XML response with 'Success' in the operationstatus but the change hasn't been executed. For the technician I have tried sending their name, their email, their username and both their username and email at the same time but none of them work. Below are
Insert from a hyperlink to a document
I need to know how to insert a hyperlink to a document on a new request.
upgrade from SDP 6 to SDP 7 - procedure
hi, we are planning for upgrading SDP 6 to SDP 7 do we have any upgrade package or install SDP 7 on SDP 6 any other things to consider while upgrading, more info Pls advice.
error in log does not make sense
When looking at the log viewer I see a number of entries showing : search key: mac module: solutions type: error My question is why is this showing as an error? When someone searches any term in our solutions module it is showing as an error in the log view even when there was no error (ie there were solutions matching the term).
Why don't the supporcenter engineers use supporcenter?
Why don't you use supportcenter yourself? Then we can make issues or look at issues. Then we can see if some issue is assigned to someone and what the status is: open, in progress, testing, finished, closed. Then we also have an idea in which release something comes etc. You have made a good product, but it would be nice if we could get more information, as is mentioned numerously in other discussions. Then you can add closing rules like: If an issue gets closed: Let the user add information about
SLA escalation and notification
Hi, I was wondering if anyone knew a way of achieving the following... 1. All new requests automatically goes into the Level 1/2 queue with a 45 minute resolution SLA and automatically gets assigned to a Level 1/2 technician 2. If SLA is violated then notify whoever 3. Technician in Level 1/2 queue then assigns the request to Level 3, which then notifies the Level 3 technicians and resets the assigned technician to unassigned 4. Level 3 technicians pickup the requests and assign Impact and Urgency
Monitor MS SQL - how?
Hi All, We are running the Essentials evaluation (upgraded from Professional) and are managing a number of MS SQL service however I cannot see the screen or information that is shown on the OpManager MS SQL video tour. What am I missing? Do I need to enable something? Thanks Phil
software tracking-how are you using this?
We do not scan individual workstations here but we do supply software licenses. Does anyone use the software tracking ability of SDP without the scan? I am trying to figure out if this will work for us and would be interesting in hearing your experiences. Thanks!
Software Changes Audit Report
Hi Is it possible to get a report that tells me what software was installed or removed during the last 12 months. Regards Mike
Two Awards. We’re Flattered. Thanks!
We are happy to share this news with you. ManageEngine ServiceDesk Plus has won two awards this year, Winner in Network Products Guide Product Innovation - IT Infrastructure Awards 2010 and runner in Windowsnetworking.com Reader's choice Award-2010 . We would like to extend our gratitude to all our customers who voted for us. Thanks for making us the “The Winners”. Let’s bring home more awards together this year. For all those who love ServiceDesk Plus, you can now follow us in twitter @ http://twitter.com/SDPtweets
The traffic doesn't match the real traffic
Dear All I have Firewall analyzer 6. The problem is that from the Firewall reports top hosts I can see the sent is 0 bytes and the recieved is (too much huge). 1- How can recieved this much traffic without sending any bytes? 2- How the firewall analyzer tracking the traffic? 3- I have Cisco FWSM. I enabled the logging like the document. Do I have to enable the logging with each line of the access-list to log all the traffic and anlyze it by the firewall analyzer or the firewall analyzer needs
Reporting on Change Management Assets
Hello, I am testing out the demo of the enterprise edition and I see nothing in reporting that relates to "Assets Involved." If auditors come to me and say, "Show us all changes that have been made to ServerXYZ," how am I supposed to pull up a report of all tickets/changes for that asset? Thanks, Justin
Unable to fetch Managed Object
Dear all, After I hinsert server Montiors options in Performance Monitors, I have this error message : Unable to fetch Managed Object details for the object : vm-ktpresta.bdo.banquedorsay.fr Could you help me please,
Email Attachments requesting a login
Good Morning, When a user recieves an email from the Service Desk that contains attachments (such as jpegs, bmps), it requests a login upon opening the email. How can get this to dislpay the attachments without requesting a login? This is how it appears at the source level <IMG alt="Picture (Device Independent Bitmap)" src="http://helpdesk/Untitled%20Attachment" NOSEND="1"> Regards Richard
Alarm notification customisation
Hi All, Some quick background. We have a number of devices which are being monitored with multiple monitors on each device but the alarm messages we get are confusing. For example, if a main service fails then we get an email saying the main service and 4 associated (monitored) services are also down. This is great, however bringing the main service back up does not always bring all the associated services back up and the clear message just lists the device name in the message subject and with lots
Opmanager probe not working
We installed the opmanager MSP probe in one of our servers.However when we try to access the web console, we are getting an internal server error.The probe is not getting registered with the central server. we tried starting the server using startdms.bat from D:\Program Files\AdventNet\ME\Probe\bin . But it is getting stuck at "DMS is waiting for registration from the Central Server." Can anyone help me with this
email forward report
I am testing out this product and I love it by the way. I do have one question though. I am wanting to know if this is possible, I am trying to generate a report of my ad/exchange users that have something in their mail forwarding tab, that way I know what users have their mail being forwarded to another account. Is this possible?
SQLException while getting database connection.
I installed the new OpManager 64bit for Linux and I keep getting this error when trying to start. I have done a remove and fresh install twice now. This server can run my old OpManager 8 fine. Below is what I get: ./StartOpManagerServer.sh Java Home /data/OpManager/jre inside addon check SQLException while getting database connection. Check if database daemon is running com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Unknown database 'OpManagerDB' at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:936)
4.4.4430 - user auth error - unsatisfiedlink
Recently updated license. The 'reset password' features seems to work, but normal logon in order to unlock or change you account attributes fails with these messages below (from the debug logging file of course) [15:38:36:109]|[02-19-2010]|[ADSMLogger]|[INFO]|[21]|: Initialization Finished| [15:38:36:109]|[02-19-2010]|[SYSOUT]|[INFO]|[21]|: List :::: [{distinguishedName=[CN=xxxxx,OU=xxxx,OU=xxxxxx,DC=xxxxx,DC=xxxxxx,DC=net]}]| [15:38:36:109]|[02-19-2010]|[SYSOUT]|[INFO]|[21]|: DomainUserAuthenticate
Import Answers (automate) ?
It there any way to automate the Import of Answers ?
Error Code - 1,264,040,884,085
While trying to save new outgoing email settings, I am getting the above error. Any ideas?
Ability to override work log requirements when closing tickets by closing a problem
When multiple tickets are associated to a problem and the problem is closed you have the ability to close all associated tickets. If the case closing requirements require that a work log entry is added, the request will not close. It would be nice to have the ability to over ride that requirement if a work log is added to the problem.
New Request Template - No email
I'm having the following problem: First, email has been working and continues to work except for: - I created a new request template. I added a variety of fields that we require for a new hire. I saved this, tweaked it until I was satisfied with the layout, then submitted a Request using the new template. Here's what happened: - A request was placed in Servicedesk - An email was received by me stating the request was logged and the id # - A second email was received based on a Business Rule.
Pre-populating Requester Details
So I'm configuring ServiceDesk Plus as a call tracking system for my company's HR benefits help desk, and I was wondering if it was possible to import more fields from Active Directory into the Requester Details section of the form. I would like these fields to pre-populate upon selecting a requester from AD. Thanks!
User’s (Domain Admin) login logoff tracking in Domain Controller & Additional Domain Controller System's
Hi, I want to monitor all users (Domain Admin Group users) activates tracking like they change setting of group policies, deleting user accounts, modifying user permissions, long in logoff timings, etc.. Thanks & Regards Kishore
Exchange mailbox Report
Good Morning, I would like to have a report with the last access to a mailbox. And if is possible also the mailbox size. thank you
[Notification Profiles] - if Device misses 2 poll ?
Hi, I'm looking to change our current configuration for the notifications profiles, currently, most of our switches have the "Alert on 1 miss" setting, wich is a bit annoying, because this cause a lot of e-mail to come to us, we would like to change this setting to 2 polls, but the options are 1, 3 or 5. 1 seem to send mail whenever the device misses a ping, wich happens often (Adtran switches seem to "ignore" ping request if too buzy, and we dont know what is the switch threshold to say it is buzy,
Unable to reply to a request containing an E-Mail address starting with an underscore.
When trying to reply to a request where the 'To' or 'CC' fields contain an E-Mail address starting with an underscore the following message is returned and the reply isn't sent. Message from webpage Please enter propper E-Mail ID: __email@domain.com I assume this has been caused by some field validation which was introduced during a recent upgrade. Unfortunately this is quite an annoying issue as the mailbox which receives E-Mail requests starts with 2 underscores. ServiceDesk Plus version 7.6.0
Can I report on Requests and have Work Log time and Request Type
Hi, I'd like to analyse the work log time techicians are logging against different categories of requests, and request types. Reports based on Requests don't have the 'Time Elapsed' field available for including in the report, and the 'Request Timespent Reports' don't have the 'Request Type' field available for including in reports. Is it possible to have both Time Elapsed and Request Type as available fields in one or both Report areas please? Thanks, Rich
LAPOSTE FRANCE : To improve the seizure of a site
To improve the seizure of a site: When we have a lot of sites, the selection of the site must be feasible after a search or after we have seizure the first characters of the names sites. Please The same fonction like requester will be a suitable solution
LAPOSTE FRANCE : Importation of sites in mass
The installation of an importation of site in application SD, similar to importation CSV for the applicants. This development should not be specific to the Post office but belong integral part to the software package. The functionality of integration of the sites in mass must be automatizable in order to set up an interface and must be usable via the API ones This functionality must integrate information concerning the sites of the Post office, potentially 17000 can be selected during the creation
LAPOSTE FRANCE : To add fields of the site in a model of request
For us it's very important to add fileds of the site in a model of request. So if we have in the request the fiels adress, description,etc,.. One can print the request and utilize an external person or sociéty receiving benefits who does not have access to our resourcefulness information It ' s very important to intervene an external company
Members of SDAdmin unable to approve their own Solutions
I have just noticed an issue where members of the SDAdmin roll are unable to approve their own Solutions but can approve other users Solutions without any issues. This is annoying as all I approve all the solutions for QA but I also submit my own and having to grant another rights just to approve my solutions is not really an option. ServiceDesk Plus version 7.6.0 Build 7604
Script to Clear alarms?
Is there any script I can use to clear alarms as I currently have over 200,000 alarms for a particular account logon failure
Make SCP Login using exisiting customer details database
We have a customer website which they have to login to and we want to make it so they can login to SCP using the same login details in order to stop the confusion. We would like to make support center look at our exisiting customer username and password database instead of making our system use the SCP username and password database as this is the details our customers cannot remeber. Does anyone know if this possible and if so how would it work.
report of all monitors by server
Is it possible to generate a report of all monitors that we have setup in AppManager and organize it by server. Server 1 Monitor 1 Monitor 2 Server 2 Monitor 1 Monitor 2 Monitor 3
Is it possible to produce a weekly report, showing daily usage??
I receive a report each day that shows daily usage. I also receive a weekly report that shows weekly usage. I would like to get the report once a week, but be able to see a breakdown of daily usage. I only need the total in and out amount, since I am using this to track a 3G connected network's approach towards its monthly limit. I would be happy to just see a text log of daily data, where each day's data is appended to the log. Alternatively, I would be able to achieve a similar outcome if I could
Service Desk Plus EE Product Activation
Hi, we just bought a license for SDP EE, we got an email with our "customer details" but no licence numbers or related files. How do we activate?? Thank you, Vince.
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