Email Notifications and attachments to requests

Original request July 07

"User msl

Hi

I currently have notification configured to send mail to the contact, however due to the way we use SupportCenter, it would be really useful for the message to go to more than one addressee (at least the originator) as well. Furthermore, I often need to save a file as part of the resolution and also send the contact a file as part of the request closure, but am unable to attach files to either the resolution pane or the notification email.

Please consider adding the following functionality to your roadmap:

1. The ability to send notifications to multiple addressees.
2. The ability to attach files to notification emails.
3. The ability to attach files to the resolution.

Thanks"

http://forums.adventnet.com/viewtopic.php?t=136421