Alarm - clear delete
Hi, im new to Opmanager. The test system is up and runnig with snmp, syslog, NTlogs, escalations and so on. But I am not shure about the alarm clear and delete buttons. Whats the difference? I didn' find it in the manuals. If I clear one Alarm, this type of alarm will never show up again? Can I reactivate this type of alarm? It seems i pressed the clear button for many alarms during initial configuration ... Thanks in advance Thorsten
OpManager does not start after a reboot..
Whenever I reboot my server (for patches or maintenance) OpManager and NetFlow Plugin never start up automatcially. I've had this issue and submitted numerous tickets on it but it never gets 100% fixed.. The service just keeps crashing and keeps repeatedly trying to start.. What I have to do is go into services and stop the service (stop it from trying to start over and over).. I then go into taskmgr and kill: jqs.exe, jucheck.exe, jusched.exe, and mysqld-nt.exe. I then go back to services and start
Service Catalog - delete question
Hi How do I delete a question that is created in Service Catalog, Add Resource and with Add question? I have a lot of questions that is wrong. //Peter
There is some wrong with the URL?
There are some questions on OpManager 9000(build 8812)+NFA plug-in 9000: 1、 The problem of URL. When opening the interfaces on OPM, we click some application, and then it will turn into the NFA-plugin, but it is shown no data. 2、The customer want to have a report that includes device additional info and interface additional info in one report. Can the OPM do that? Thanks !!!
RIELLO UPS - NETMAN 102 & 202
Hi I am trying to find out if anyone has successfully created monitors for the UPS combination (RIELLO rack mount UPS with NETMAN 102 and NETMAN 202 SNMP/Network cards installed? Further to this does anybody have working MIB files for the above combination? I am trying to setup monitoring for my UPS devices and would love some help with everything from creating the NEW device, to creating new monitors to setting the appropriate thresholds etc. there is not any templates for this product. Op manager
Error de acceso denegado Error Code:80070005
Hola, tengo el siguiente mensaje despues de instalar el producto por segunda vez despues de una version de evaluacion, ahora instalé el producto en produccion y necesito resolver el problema, son dos controladores de dominio windows 2003 R2 Estándar y obtengo el siguiente mensaje. java.lang.Exception: Access is denied - Error Code:80070005
vmware add-on for apmanager
my company already using apmanager for more than 1 year. Now, we plan to extent it's monitoring abilities to esx. When i try to monitor, i need to install the add-on. Where can i install the trial-version of the add-on? We want to try it first. Fyi, we use version 10 Thanks, adri
After reboot, AppManager will not start
I am working with an AppManager installation (10030) that is monitoring a Windows machine and a MSSQL server. I had not removed the sample monitors (Tomcat, portmonitor, etc) that are created during the initial install. So there were a total of 7 ( I believe) monitors defined. According to the license page at the time, 2 required a license and 5 did not. For this installation we planned to let the AppManager roll over to a free license which it seemed to do. When the machine rebooted earlier
Support link and monitor link throwing exception in AM
Recently, we have been getting cpu utilization alarms from Am server spiking above 95%. I also noticed that when I click on the support tab and server links in the monitors>Icon View>, it gives the error below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NoClassDefFoundError com.adventnet.awolf.chart.ChartInfo.generatePieChart(ChartInfo.java:1220) com.adventnet.awolf.tags.AMWolf.doEndTag(AMWolf.java:116)
Technical Support
# ./ManageEngine_ApplicationsManager_6.bin -console InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ................................... ................................... ...................................
Windows Event Logs
I see that AppManager can pull data from the Windows Event Logs. Does this process actually pull the events from the event log and make them searchable? If they are pulled, how are they stored in AppManager? For the Event Logs to stand up in a court of law, they must be stored in binary format. Once the logs are pulled, are they cleared from the server? Thank You, Kris
Warn users who try to pickup a ticket if the ticket has been picked-up moments before
Currently there is no warning when you pick up a ticket which has just been picked up (and gui updates are no more often that 3mins so it's easy to miss). Can this be added as a feature? In the meantime is there any existing functionality which could be used to alleviate this (such as mail notifications to a group when a ticket is picked up)
wrapper.conf Java Heap Size
Hi I am running SDP on a server with 2gb memory. My Initial Java Heap Size is 128mb and my Maximum is 512mb. Is this enough or should I increase it? Thanks.
Changing logo dimensions
Is it possible to change the logo dimensions on the customer portal?
Monitoring 64-bit Counters with SNMP
I am using OpManager 8 to monitor the spare disk space on an Isilon cluster. The number of free blocks is represented as a 64-bit counter. I can read the counter in MIB Browser by setting the version of SNMP to v2c. I have tried to add a monitor to OpManager to monitor this counter but the monitor returns zero. I assume this is because OpManager is using SNMP v1 queries. How can I force OpManager to use SNMP v2c queries with this device? Can I do this within a Device Template?
MSSQL query - help needed
I have the MSSQL query: closed requests with group "Analityk HD", mode "WebForm" or "e-mail", with more than one change of priority. It works fine in SQL Server management Studio, but it doesn't work in ServiceDesk 8.0.19. query: SELECT CAST( SUM(A.changeonly) as FLOAT ) / CAST ( SUM(A.total) as FLOAT ) * 100 '% zgłoszeń z wielokrotną zmianą', A.FINALDATE FROM ( SELECT count(DISTINCT WO.WORKORDERID) changeonly, 0 total, CONVERT(date, dateadd( s, CONVERT( INT, FLOOR(wo.COMPLETEDTIME/1000) ),'1970-01-01
OpManager v9 upgrade - when will it be available?
OpManager v9 was released Nov 11th to much fanfare, but the actual upgrade/service pack to move to v8 has yet to appear. I've filled out the "form" on the service pack download page, but just got back this: ---------------- We have received your service pack request to upgrade to the latest version of OpManager. The service pack PPM will be emailed to you before this month end. This short delay is due to a breakage identified just before the official launch, which is getting fixed right now. We
Survey Overview Report
Hello. How come...when a survey has a Satisfaction level Summary of 10, why does it show up as a 9 rating in the Survey Overview Report? From what I found on the forum, "rating, is nothing but satisfaction level." Much thanks.
OpManager – issuing recursive alarms on 4 ISDN links on 2 routers.
Hi – I just inherited an installation of OpManager. There are 109 routers being monitored, and 2 of them are issuing recursive alarms on two of their ISDN interfaces. The alarms are: Interface 'BRI0/1/0-Physical-BR0/1/0' is down. These alarms occur regularly all day, every day about every 3-10 minutes. But, When I drill down into the interface display using OpManager, the interfaces show 100% availability. The routers have identical configurations: Router 1 interfaces: BRI0/0/0-BR0/0/0
Disk Utilization Report for Linux Servers discrepancy.
Hello, we are using AppManager10. I have setup an alert to monitor for Disk Utilization as follows: Disk Utilization Disk Utilization Threshold Value > 90 Value = 85 Value < 85 However, there seems to be a discrepancy on what AppManager says and the actual disk storage on the system. For example: Disk Utilization Disk Used (%) ↑ Used (MB) Free (%) Free (MB) Threshold / 85 3,377 15 589 But when I check the system I see the following: Filesystem
Solaris 8 Support
When I use the scan analysis on a Solaris 8 machine, the hostname changes to-f. I have brought many problems, for example, the fall in production systems and utomatic backups stop working until change the hostname again. Any update? Thanks.
Apporvals in service catalog
dears i have problem with send approval to department heads i configured everything in workflow of each service catalog and I'm sure from configuration when any user open request from service catalog should be after add request , approval email go to department head but this not happen , i want know whats problem ? & how i i can solve it ? note: in workflow i selected my manager and department heads and approval email go to my manager only thanks
trying to load cpqrack.mib error message
Error occured during the MIB parsing. The eError occured during the MIB parsing.
Support service complaint
Dear Sir/Madam, My name is Surapong Termphantunun who works for Bridge Business College which is in Sydney, Australia. I am using your trial network monitoring software which is OpManager. Today, I am writing to complain that I have been waiting your reply email which is about OpManager software for a week. I expect to complete setting up and configuring the software as soon as possible, but I still have a difficult setup with my production. I sent a couple of emails to find out what to configure
Create a Query Report Showing Approved and Denied requests and who approved/denied them
Hi My compliance department has asked if we could create a report once a month for them stating what requests their team has approved or denied. I have had a quick look through the forum and found the following script to be perfect, apart from the the fact that it will not pick up who approved the request, stating N/A in each occasion. So basically I need the report to list * Request ID * Title * Requester * Request Date * Approval Status * Approved By On a monthly basis. I believe I need to ask
3rd Party SSL Woes
Build 70234 of DC. I'm able to enable HTTPS with the selfsigned certs and connect to via port 8383. Generated csr, submitted and received official cert (used 2048 in command line as we cannot get 1024 certs from InCommon setup). However, after copying the .key and cer, renaming cer to crt and re-starting server, I get no response from server at the previous 8383 port. I verified the service started and as far as I can tell all is OK. Did the same process for our OpManager install and the server
Availability Reporting
Does OpManager monitor just the network links or does it use all the thresholds for services / processes when calculating availability? If a monitored service is down then my manufacturing operation is down and that is a “hit” against my system availability.
OpManager - ServiceDesk Plus Integration not working
I am trying to integrate the OpManager to ServiceDesk Plus. Both are running fine on there own but when I go to Add-In setup and run a test, it does not connect. I have double/tripled checked settings and they are correct. I am running Op V 9000 and SDP 8015. I'm not sure if this is creating an issue since I can't find anywhere which tells me which versions are compatible.
Additional field not reflecting.
I have added new field under requestor details. But it is not getting reflected while creating a new ticket.
non-microsoft logs
Hi, Is there any possibility to import non-microsoft logs like Apache to EventLog Analyzer 7.0 ? Best regards Luk
Agent problem on Windows Server 2008r2 x64
Hi, I have problem with eventlog analyzer agent. I install agent remotely on windows server 2008r2 and it doesn’t transfer any data to sever. When i install agent manually it will not show up in server web console. I assume this is not network related problem because my firewalls are turn off and servers are on the same subnet. After agent installation one message is always appear in Even Viewer: "The ManageEngine EventLogAnalyzer 7 - Agent service is marked as an interactive service. However,
Reconfiguring a Managed Server to an Admin Server
How do I reconfigure a Managed Server to act as an Administrative Server? What are the ramifications for doing so?
Deleted device interface and I cannot add it back
I've deleted an interface on a device that was previously collecting data. After realizing my error, I tried to add it back but without success. How can I get it back?
SDP – any way of not creating a ticket when Email is received
Hi all, first posting on here so go easy on me ;) Not long started with current company and we have ServiceDesk Plus (7.6.0 B7600 – know it’s out of date), so I’m still feeling my way around the software and comparing it to other helpdesk software I’ve used. 1st question is …. Is there any way to set SDP to “NOT” create a ticket when incoming Email is received, basically we can get a lot of Emails from different people all on the same issue/subject (non-IT internal workflows cause this, nothing
Why does the CPU always show at 100%?
I have one of my Citrix server running Windows Server 2003 R2 w/ SP2, it has 2 Quad Core processors, and when monitoring CPU Utilization it is always recording all 8 cores at 100% but the server barely reaches 10%. I am using WMI montioring, and it works one all the other 30 servers I have but this one it continues to report 100%. All the other montiors for the server are accurate, any suggestions?
Pending Issues
Hi, If issues are pending after half an hour later, I want service desk to send e-mails to the related group and their manager for escalation. How can I do that? Thanks,
No technicians in drop down list now I have implemented sites
Hi all, I have recently configured ServiceDesk Plus for the sites feature. If I create a new request, or click on the 'Edit' button on an existing one, the 'Technician' drop down list is empty and any existing technician assignment is removed from the request. All technicians are currently associated with all sites and also with the 'not in any site' option. I can set a technician when I am just viewing the request (and click where it says 'Not assigned') - then the drop down list is correctly populated.
CPU utilization 100% on opmanager
I would like to ask what could be the reason why my opmanager monitoring display 100 CPU utilization while upon checking the server. Its actual CPU usage is less than 10 percent.? TIA
OPManager License
Hi, Can i purchase license for an unlicensed OPManager pro 8? Regards, Van
DonwGrade SDP Build 8017 to Build 8016
Hi!! I need to do a bakup restore but the backup file is done on the build 8016, how can i downgrade the SPD build 8017 to build 8016?
Next Page