The RPC server is unavailable
The RPC server is unavailable when add isa server 2006
Linux AutoStart firewallanalyzer Service
Chkconfig doesn't work with firewallanalyzer service. How can I modify the autostart setting?
monitor renamed lost history data
Hello, I installed recently Appmanager 10.1 and it is working ok, but today I renamed a Windows Server monitor and the historic data dissapeared!!, how can I get it back? I just renamed the monitor, not deleted or unmanaged it Thanks
Can only see one MSSQL instance
My SQL server have two instances but OpManager can only see one. Tried to rediscover. Tried to "Add Monitor" under "MSSQL Services" but the second instance is not listed.
Purchase Order Currency
Hi, We work and order within the EMEA/NA regions, therefore have invoices in multiple currencies. We would like the currency field to be freetext so we can change the value on a per PO basis. One in � the next in � and maybe $ and have the PO saved in which ever currency we need it to be. Thank you
Incorrect display of the time in NFA 9.5
Hello. We have NFA 9.5. recently in our country adopted a new time zone all year round GMT +4. Windws server 2003 R2 SP2 has been patched accordingly patch from Microsoft. On the server time is correct. But netflow analyzer displays the time in the old GMT +3 (displays the time in less than an hour). How can this all correct?
Role for calendar admin
Is there a way to set up a role for someone to view/modify all technicians calendars?
Indexing the Database
Hi, I've been asked if I can schedule indexdata.bat to run on a weekly basis to make all calls and data is properly indexed. Can anyone think of any reasons not to do this?? I.e. will it cause any corruption to the database etc? Thanks Rob
Upgrade from 7609 to 7xxx
We can't upgrade from 7609 to a newer Version. Our Backup uploadet two weeks ago in folder phoenixdatasystems Database: MySQL Server: Windows 2003 SP2 32bit thanks for help
Need to Report the Resolved time
Right now I can report the completed time, but we mark everything as resolved when the issue is "completed" so we never get a completed time. Is there anyway we can run a report or setup one that will show the "Resolved" time of a request.
Common requests report in the Service Desk system
Dear all, How can I generate a report from the system that can help me in knowing the commonly created requests/incidents in the system? This report will help us in deploying necessary resources in handling common requests and even plan. I cannot see a standard report in the system that can help in me in getting this report. Your assistance will be appreciated. Regards, Davis M Onsakia
request closure.
how to prevent user from closing any requests but before closing all the included tasks first.
Error has occurred during response. Please view the Error Window for more details.
Hi We are using ServiceDesk Plus 8.0 (although this problem has persisted over several versions), on Internet Explorer v8.0.6001.18702. Every now and then, up to 10-20 times a day, I get a message box appear on the screen out of the blue saying "Error has occurred during response. Please view the error window for more detail", when I then click Ok, a new IE session pops up (with no controls at the top) displaying an unformatted version of the login page for ServiceDesk Plus. Quite often I will
Hardware change tracking
Is it possible to track changes for hardware? Example: John Smith wants to start using Jane Doe's old machine. The host name would change from www-s135-smith to www-s147-doe. We want to track any changes made by the host name. What are some suggestions on how to do this?
Ability to email techs reminders based on priority
I didn't see this option, but maybe I missed it. I would like the ability to email technicians if a request is left open for a certain period of time. Basically, a reminder to close the ticket. I see that I can escalate it, but I don't really want to change the tech. I Just want to remind them. Is this possible?
Error when Adding Accounts
I get a Http 500 Error in connection with Java and Tomcat when trying to add an account (i dont even get the webpage opening i just get the error) I have rebooted the Server & Services (still cant get it to open the page when i click add account). email to dwh@tandc.co.uk please. applied all service patches up to dat and still get Error while processing the request. Try Home Page. from the drop down or new account tab. any ideas anyone.
NetFlow Analyzer 9.5 Released with a new UI & Medianet reporting(for FREE!!!!!)
ManageEngine NetFlow Analyzer version 9500 has been released. The major highlights of this release are the new UI & Cisco Medianet reporting for Free. The User Interface has been completely revamped. The new UI would help in easy navigation & it enhances user experience by leaps & bounds. Medianet reporting helps you monitor media-rich traffic in your network. The future on communication over Internet will be in the form of videos. With video traffic expected to quadruple in the next 3 years, Medianet
Appended by reply
When a user has n open ticket, then goes in and hits Reply, that reply is added to the ticket and I have the notification rule turned on to send an email to the assigned technician. That part works. My issue however is that when I get the email, I don't get to see the text the user entered. Is there any way to have that added to the email? I've looked over the content variables, but none of them seem to work. So as of now if the technician is on the road, then get an email saying the user updated
Hiding Knowledgebase/Solutions articles?
Hello We currently user our Knowledgebase/Solutions in Manage Engine Servicedesk Plus for our internal IT group to document procedures, and known issues. In the near future, we'll be allowing our end-user community access to the Self Service Portal to enable them to open their own tickets and/or view status on their open tickets. They have the option to use the Knowledgebase, but the issue is if there is a way to hide certain solutions so that only certain groups can see them. Point is, I don't
Bug Notification profile alert time window
Hello, I have a problem with Opmanager 8 build 8050. When I try to make a new Notification Profile Rule for sending mails alerts, in a device (Add Profile > Select a Notification Profile > Define Criteria > Apply this profile during the below mentioned time window), I define From 18:00 To 08:00, all days, but this rule does't work after 23:59. Alerts are not send by mail ! I think that the problem is because the window exceeds 23:59. If this is true, how can I do otherwise? I need to create another
Manage vs Status Poll
Hello, I'd like to know why OpManager 8 is raising discard alarm on a switchport when that switchport is not set to Status Poll. It is configured only as Manage to gather data but when it receives a discard paquet, OpManager raises an alarm. thank you
Global view of tickets for non-Technician
Hi, I need to create a global view of tickets for users who are not Technician. They merely want to see the status and details of each ticket. I have tried to create a public view using Administrator but users cannot see it How can I do this ? Thanks Jupp
Why 2 login in pages?
I suggest you add the customer portal features to default login page and scrap the idea of a seperate customer portal page. There is no need to have 2 different login pages.
Self Service Portal Settings
Hi there, Please can you explain how a requester can close their own request using Self Service Portal? I have selected this in Self Service Portal settings but logged in as requester cannot see how they would do this? Many thanks, Angela
Monitor HP Blade servers with OpMgr
Hello, I am writing to ask for an explanation of how to monitor HP Blade servers with OpManager, I read a guide to insert a folder in the MIB MIB, but I was not able to have a positive ... the model is BladeSystem c7000 Enclosure G2 How can I fix this? This is URL for the manual http://forums.manageengine.com/topic/hp-blade-center-monitoring
Disable request creation though email
Hi, We use email fetching. This is because when a user reply to a email sent to them though SDP, but they're using outlook, there is no log of the conversation. With email fetching it picks up the reply and adds it to the correct log. The problem is if someone sends a email to the account we use SDP adds it as a new fault... So if a user has a Out of Office message on and we close a call and SDP emails the user to let them know the call is closed. The out of office message gets added as a new fault!
How to install ManegeEngine on Oracle Virtual Box?
Good evening all, I'm a student and we have been given a task to evaluate help desk software. We need to configure it according to our task and then demonstrate it to the class. In order to do this I need to be able to install it on Virtual Box. I tried to install it but got an error when I tried to run it. Is it possible to install the software on a virtual pc in virtual box? Thanks for the help..
Monitor HP Blade servers with OpMgr
Hello, I am writing to ask for an explanation of how to monitor HP Blade servers with OpManager, I read a guide to insert a folder in the MIB MIB, but I was not able to have a positive ... the model is BladeSystem c7000 Enclosure G2 How can I fix this? This is URL for the manual http://forums.manageengine.com/topic/hp-blade-center-monitoring
Buttons gone after upgrade
I recently upgraded to the latest version of Service Desk as I was having problems with using Firefox 7. Following the upgrade, some of the buttons are no longer displaying their image and are just text links - This is not an issue with Firefox as the links are the same when using IE9. Could this please be addressed? Kind Regards, Simon
Monitor Drive Array Status for HP ProLiant Server
Hi Gabriel, The same model server and the same smart array raid controller.some of servers to pass the test and another can't get return value.
Adding targets to configuration
I`m managing a company with 150 workgroups over 150 subnets. I have created a configuration i want to deploy to these workgroups. Next step is to add targets to the configuration. My problem is: since i have 150 workgroups. I have to add them one at a time. And since it`s not possible to make groups of computers across workgroups. I`m for the moment better of running psexec. Can you offer me a solution to my problem. Regards Jorn
See details of modifications
We're evaluating ADAudit plus and Change Auditor from Quest. Is there a way in ADAudit plus to see the details of the policy that was changed? I can see in the report or under Recently Modified GPO s there was a change but I cant see the details of that change.
Netflow - Alert Profiles not showing
We are running ME Netflow 9.1 (followed upgrade path from 7.6) and I created an alert profile yesterday to monitor link utilization for one of our remote offices. However, when I look at the alert profiles under ADMIN / ALERT PROFILES, it does not show up. I know it's there because I'm receiving e-mail alerts when my circuit eclipses 90% utilization. I'm trying to view it from the same account it was created and I have administrator access. Thanks,
MIB browsing within OpManager - sort alphabetically?
I have MIBs uploaded for custom devices, Cisco, HP, etc..and I now find that browsing to a specific MIB to create a new SNMP monitor can be quite a headache. It would be great if the drop down menu for selecting MIBs as well as the MIB browser could sort alphabetically.
Availability Graph not showing
All of a sudden we have a Cisco 2800 which the availability is not showing up properly. We've attempted to repair the database but no issues were found. All other parts of the router graphing are working properly. Here are some screen shots of what it looks like.
How to change the RDP portnumber of Tools in the device's snapshot page.
Dear all, How to change the RDP port number of Tools in the device's snapshot page? We know that defaut number is 3389. we want to change with other port number. Thank you in advance.
opmanager AD widget dashboard
Hello, I had 2 windows dc's in opmanager (build 8812), there are windows 2003 VMs. All AD counters seems to be correctly polled (AD Store, Network, LSASS, LSASS process monitor, NTFRS, NTFRS process monitor, perf, etc ....) When I want to add "AD Services by availibility" widget on a dashboard, no data/no services are displayed ("Configure the parameters to display required data."). When I configure the widget, the field "Device Name" contains "...Select a Device..." and nothing else (I cannot see
Problem MIB of switch cisco 2960 & 3com 7700
Hi Guys, Good Afternoon, Anyone can help me? I have a cisco switch type 2960 and 3com 7700 and I want to monitor the temperature of the switch. However there is a problem, we can not monitor the temperature of the switch. Can you tell me about the cause of the problem and the solution to the problelm? Currently SNMP from the switch is already active and i have ask to principle about it, and the answer from principle said the causes is about MIB. I have search and download about MIB of cisco switch
SDP Servlet API - Obtaining response
Has anyone managed to obtain the XML response from the servlet APIs in SDP so that it can be formatted into a more friendly format for users? I have tried using JavaScript within an HTML page to utilise the XMLHttpRequest object but I find that responseXML property always returns null. Any help appreciated.
Plasma View not uptodate
Hi, For some time, our plasma view is not uptodate. The monitors are red as they are up. When we click on it, the status page of the monitor open and all is green. I have restart all but still tke same errors. Have you ever met this thing ? Jerome Linxe System Ingenior OFAC - Geneva
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