No technicians in drop down list now I have implemented sites
Hi all,
I have recently configured ServiceDesk Plus for the sites feature.
If I create a new request, or click on the 'Edit' button on an existing one, the 'Technician' drop down list is empty and any existing technician assignment is removed from the request.
All technicians are currently associated with all sites and also with the 'not in any site' option.
I can set a technician when I am just viewing the request (and click where it says 'Not assigned') - then the drop down list is correctly populated.
Is this a bug, or am I doing something wrong in my configuration settings? I am running build 8017.
David
I have recently configured ServiceDesk Plus for the sites feature.
If I create a new request, or click on the 'Edit' button on an existing one, the 'Technician' drop down list is empty and any existing technician assignment is removed from the request.
All technicians are currently associated with all sites and also with the 'not in any site' option.
I can set a technician when I am just viewing the request (and click where it says 'Not assigned') - then the drop down list is correctly populated.
Is this a bug, or am I doing something wrong in my configuration settings? I am running build 8017.
David