Configuration not working...
I have created the following configuration: Category: Drive Mapping Type: User Total Retry Count: 2 Target: Remote Office (Local Office) Excluded Items: None Disconnect all existing network drives: No Resource to be mapped: \\server\share$ The status always says "Ready to Execute." When looking at the Execution Status window, it does not list any computers--it only says: "For configuration deployed for Workgroup or Remote Office user(s), the targets will be shown only after getting status from client
Exchange Server with ServiceDesk Plus
Hi Support Team, Can we use Exchange Server on SDP without enabling POP service? regards, - Tuyen
Backing Up Data for Re-installation
What data needs to be backed up to re-install the server on Support Center Plus and Service Desk Plus? -Zack
Inline images not displaying correctly
Hi, I'm not sure if this has been fixed in a later version but we have a situation where if a user emails an image to us within the body content SC+ adds the virtual directory link within Apache as https://<URL>/inlineimages/workorder/<RequestID>/<Filename>. If a request is added by a contact through the client portal, or if a support rep adds it manually for phone-raised requests, the URL looks like https://<URL>/inlineimages/WorkOrder/<RequestID>/<Filename>. This means that the images aren't
Problem Creating new accounts
Hi, I can create only one account, when I try to create a second account I get the following error message: FAILURE :Account with same name or Login URL or support email already exists any help appreciated, Lior
Fresh installation of NetFlow Analyzer - 9500 binary?
I am going to migrate from one distribution of Linux to another, and so I need to perform a fresh installation of NetFlow Analyzer. We have a license for Netflow Analyzer, but the current installation has been upgraded over time from around 7 to 9.5. Is there a 9.5 binary I could use to install directly to the 9500 release? Regards, Paul
New request using REST API
Hi all, I'm not practice about REST API, so I need some help. I'm trying to open a new request using http post method, but I don't know how to set the parameters. I created a simple test html form to do this: <html> <head> <title>test</title> </head> <body> <form name="test" action="http://localhost:8080/sdpapi/request" method="post"> <input type="text" name="subject" value="test subject"> <input type="text" name="description" value="test description">
SLA
when I create SLA it will be applied to the newly created request as per the criteria. is there's a way to apply the SLA on the already exist requests.
Contract Mgmt - Maintenace Cost
Is possible to input a single asset maintenance cost? Regards
Software Deployments and Global view
I would like to make a feature request. We have just installed the patch and have DesktopCentral integrated into ServiceDesk. It works well. I was showing the technicians how to use the software deployment and where they could see all the old jobs that had run (by selecting the Global radio button). When we went into one of the configurations, I realized that anyone can run that job using my elevated AD account that is in the job configuration. This would allow someone malicious to..let's say...install
I deleted a device by hazard and now, I cannot have it back under Netflow Analyzer
Hi, I am new to Netflow Analyzer. Yesterday, I created about 20 devices and this morning, I have deleted one device by hazard. Whatever I try, I do not succeed in having this device back under Netflow Analyzer. I there somebody who can help me? Many thanks
Distribution server file locations.
Hi, I have been using desktop central 7 for almost a year acronn our LAN and am looking to expand to update machines across our WAN. Our remote sites have only 1 DC at each site! - therefore - I have added a remote site and downloaded the agent zip file. Then I have installed the remote distribution server on the DC. This appears to install directly to the C: drive without any options. My problem being there will not be enough space on the c: drive to sync all the updates!! - Could you please
Is there a way to put ServiceDesk Plus Within an IFrame?
We have a corporate website and all of our other tools are integrated within it (dotnet framework) and the only piece missing is the ServiceDesk piece. It is really causing us an issue since this is the sole tool we use to log and track incidents? What is happening is when the Iframe is loaded, it is like it loses its CSS? Is there any way (fingers crossed) to fix this issue? ANY help on this would be VERY APPRECIATED!! Thanks Chad ~
Change Request Notifications
Hi All our e-mail notifications currently work correctly, with the exception of when an acceptance/rejection is made to a change request - does anyone know why this would not be working, as at present, a requester has to go into the change itself and check for responses. Many thanks Doug.
Netflow analyzer 9 problems
application services on the server not restarting. what could be the problem ?
outlook distribution list as attachment
When I attach an outlook distribution list to a service desk request, the attachment does not appear. All other types of attachments are ok eg word docs, excel spreadsheets, pdf's etc
Mass requestors deletion
Hello. Could you please advise how to perform a mass deletion of requestors from the SDP? Via SQL for example. Except embedded like 'administrator'
automated email interaction with our suppliers
Like a lot of companys we outsource some of our IT functions. We interact with these suppliers by automated emails containing data from their helpdesk systems. Is that something Servicedesk can automate for us? For example, * if an an automated email gets sent from our first-line support provider, the date gets scraped out and created as a ticket automatically in the helpdesk. * if we update the ticket with an action for them, it emails them back * if we then want to send the ticket to our
Manage Engine Netflow analyzer
How do you delete devices in Manage Engine Netflow analyzer?
Multiple Scheduled Scans
Hi Is it possible to set up multiple scheduled scans, as we have offices in different countries and therefore different time zones, and not all machines are switched on at the same time. As a result, we end up with a lot of machines being missed out of the scheduled scans. Thanks Doug.
Failed to communicate with client while updating workstation agent
I am running ServiceDesk 8017. Currently I am trying to deploy the latest agent (1.05) to our workstations. While doing this, I was receiving a lot of 'failed to communicate with client" errors. After some troubleshooting, I found that the AssetExplorer agent was stopped. When I tried to start it, I receive a message saying that the service is stopped because it has nothing to do. If I try to start it a few times, it finally starts and I can update the agent. However it does eventually stop
Displaying of products list in request form on customer portal
Dear Sirs, We would like to point out that: Displaying of products list in request form on customer portal is not so convenient as displaying products list in request form of user home page. It would be very useful for customers if products list in request form displayed same as in user home page. Attached you will find screenshot of product lists. Kind regards, Ilya Pavlov.
Asset Name changes from FQDN
I have been experiencing issues on my ServiceDesk server with asset scanning. Among these issues, I have noticed that most workstation names will switch between a Fully Qualified Domain Name and a non-FQDN every few scans. I had manually gone through and fixed all of the workstations, and I am watching them change back. I have the clients running the 1.05 agent and I am on ServiceDesk 8017. Please help.
1067 error
hello, I applied the 5.2 upgrade and now my service wont start with error 1067. I am running Windows 2008R2
ManageEngine Free Azure Performance Monitor Tool
Dear All, We take immense pleasure to announce the release of ManageEngine Free Azure Performance Monitor Tool. ManageEngine Azure Performance Monitor Tool, allows you to monitor performance of roles deployed in Azure environment by monitoring CPU Utilization, Memory Utilization in real time. This tool presents the resource usage in an elegant graph and reports. It also shows the important Performance Counters for the Web/Worker Roles present in a tree view. This tool also populates Event Log records
Is Supportcenter Plus
Hi All I run an IT Support & Solutions company in the UK. We have around 200+ SME/SMB Customers with MS Networks that we support, maintain and monitor. Our clients have end users who call us for support, I have a team of 12 muti-disciplined staff who take calls, provide telephone, remote and on site support. We have day to day operational duties such as looking after the client servers, updating them, visiting sites for PC related support tasks which could be as simple as installing a new printer
Flows from the Cisco router interfaces
Hi I am having problem with some routers not showing their line tags. I upgraded to version 9 netflow analyzer from 8 which i did not have problems with same interfaces. I monitor about 65 Cisco interfaces and had no problems with these interfaces in the previous version of Netflow analyzer. Is there a solution for this . Please advise Regards Mpumzi
Disable User Mailbox on build 5200
Using a "Super Admin" you have the ability to go AD Mgmt, Modify Exchange, Disable/Delete user mailbox. But how do I give those rights to a non Super Admin? I created a Role called Exchange Management and tried multiple combinations but can not seem to find anything that allows the non admin to disable the email box. Also tried just modifying the "modify user" role but that acts the same. Our service desk needs to be able to forward the emails for a specific amount of time and then disable the
No WMI credentials are working for terminal server
Hello, I are in the process of setting up additional monitoring with OpManager 8 (build 8812) and have run across an issue with getting any WMI credentials to work with a Windows 2003 Terminal server. This server is on our domain, and with the exception of the Terminal Services software running on it is the same as every other Windows server we have in our environment. I have logged in using a couple of different credential sets directly onto the hardware, so I know that the credentials work,
Creating New Query Reports :)
Dear Team: I need a Query report on how long a request takes to go from unassigned to assigned and how long it takes to go from assigned to Compeleted . Available Columns : Requester,Technician,Subject,Category,Priority,Created Time,Assigned Time,Completed Time Filter Options : Date Filter from xxxxx to xxxxx Group by : Technician time summary type : Average of (Time Spent from unassigned to assigned ) and then (Time Spent from assigned to Compeleted ) Please Help me Regards N.M
Reports on Categories
Is there a way to get a reports on categories that have never been used?
Hotfix 8020 Released !!
Dear Users, Hotfix over 8000 has been released. Please refer to the following announcement notification for more details. https://forums.manageengine.com/topic/hotfix-8020-released Regards, Srikrishnan.
Business Rule Stopped Working
Hello. We have a business rule when: Request Type is "Incident" or "Service Requst" then send an email. This has been working fine. Then when we come back into the office on Monday, after the Thanksgiving holiday, part of the business rule has stopped working. When the Request Type is "Incident", business rule works When the Request Type is "Service Requst", business rule fails. We have restarted the SDP services and no change. What happened over the long weekend?! Any help would be
iphone app authentication with multiple domains?
I read in a previous iphone related post/question that the iphone app will not work when there are multiple domains available? Is this truly a limitation of the app? We have multiple domains available but our technicians logon using Local Authentication. Can an 'authentication type' be added to the road map for future iterations of the iphone app?
Add proxy server to NetFlow Analizer enterprise edition.
Hello. I add proxy server to NetFlow Analizer collector enterprise edition. But for 30 minutes there is a message "Router added. Data will be available in 1 Minutes." and nothing happens. What can i do?
Ad SelfService Change Password
when user change own password via ad selfservice web interface , the password not changed immediately, after 5 min password update apply , note that my active directory os is windows server 2008 R2 X64 And My Ad Self Service Version is 4.5 please help me
Connection refused. Unable to fetch the server.
Am trying to set up external MS SQL data source. Have created a user with DB admin permissions and have created a System ODBC connection to the SQL server from the machine hosting ADSelfService yet each time I try to connect either using the above user or the sa account, I get "Connection refused. Unable to fetch the server". I can ping the DB server from the application server. I have tried connecting with both the SQL server name and IP address and with and without the instance. As I am not a
Importing devices via CSV does NOT work
Hello, I tried bulk importing devices via CSV and while it successfully discovered the correct IPs of devices, and said successful, the devices did not import. If I manually import them IP it does work. I am not even close to my licensed device limit. Thanks -Marty-
Monitor credential access
I set the credentional settings cli and Snmp for monitoring multiple Serer. Everything works. But if suddenly one of the servers is no longer authenticate the user on ssh or not answer snmp reqest, the values of performance counters are 0. But server is aviable becouse ping is OK. How to set up so that if credentional access no longer work, I issued an alert about this?
Email does not trigger during second assignment
Email does not trigger during second/third Call assignment, Email does not sent to the respective assigned technician when call is assigned from One technician to second technician & then to third technician.Email is only sent to technician during first assignment only
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