Like a lot of companys we outsource some of our IT functions.

 

We interact with these suppliers by automated emails containing data from their helpdesk systems.

 

Is that something Servicedesk can automate for us?

 

For example,

 

* if an an automated email gets sent from our first-line support provider, the date gets scraped out and created as a ticket automatically in the helpdesk.

* if we update the ticket with an action for them, it emails them back

* if we then want to send the ticket to our comms provider it emails them etc.

 

 

Is this something the software can do "out the box"