OpManager 8811 Monitoring of ESXi 4.1 Hosts
Good afternoon, I have read various threads on this subject and haven't found anything conclusive as to how to fix my problem. I desperately need to be able to monitor our 6 ESX hosts, and despite SSH being enabled on the hosts I am still getting "503 Service Unavailable" when I try to connect to https://<esx host>//ui - if I connect to https://<esx host> I get the 'Welcome' page come up fine. I tried to get remote support via the normal support option last week but until now haven't heard anything
Error Code 523 - Invalid License File on clean new install
I'm lost with something and need advice. I took my VM server that I had the 8.1 beta on it, uninstalled, cleaned things up a bit and then went out to Manageengine.com and downloaded a clean new copy of 8.0 Service Pack 8017. I run through my typical install granting admin rights and all the normal stuff and when you get to the end the server won't start. So I check the database...no problems there. So i go back and try run.bat and get hammered with Invalid License File: Error Code 523 Please Contact
Timezone issues
Hello, I've done as suggested in another topic but the issue still persists. My time zone is portuguese (same as london). Below are the results of both operations. As far as i can tell the time zone is only wrong at the display of tickets creation date as in the reports and at the top right corner the dates show ok. Any ideas on how it can be solved? Bellow is also a screenshot of a ticket just created. Regards, Manuel Sousa C:\ManageEngine\ServiceDeskPlus-MSP\jre\bin>java -jar tzupdater.jar -u -v
Escalation Questions
Hello, I have two questions related to escalation. 1 - Some of our accounts have many subaccounts, each one may have different service requirerments. Is there any way to asign each subaccount different contracts/SLAs? 2 - How can I set an escalation to notify the account manager if my tech and tech supervisor do not respond in a set period of time? The system does not list the account manager as an escalation option and it will not allow me to use the account managers email as a tech.
Tasks and Requests
I was wondering if there is any plans or current ways to have tasks and requests show up in the same area? We have some incident templates that have work flows which assign tasks to different people. But our technicians are finding it very cumbersome to have to monitor there assignments in two places. Can we please have a place or change it so both requests and tasks show up in the same area?
Distributed Asset Scan
Distributed Asset Scan As a guide I do not succeed because the instructions from the ServiceDesk Plus Server AssetExplorer The work flow: 1. Export workstations information (zip file format) from the remote server AssetExplorer. 2. Import the generated information into the central ServiceDesk Plus server. Please help explain this Thang.
Authentication keys are not being saved to the technician.
To use the REST API calls SDP requires you to generate an authentication key for the technician. At this point I would have expected that any administrator would be able to do this, but NO you have to use the built-in administrator account. Why??? However once logged in as the local administrator, generating the authentication key is not a problem, saving the generated key is a different matter! The change appears to be saved but if you return to the technician there is no key.
When are the version/patch notes to be released for the newest version? ( 5.1.0+)
Has there been a set date for the newest version of the product to be released? It would be helpful to be able to see what changes are to be released in the upcoming versions prior to the release.
Builid#7804: Import Products from CSV does not work
I have tried both IE and Chrome. Can someone confirm if this works on 7903?
Daylight Saving changes not reflected in OpManager
On weekend there was a daylight saving change that moved time forward one hour in Sydney, Australia. The time showing in OpManager for 'real time' on all servers is displaying 1 hour behind. The time on all servers is correct. As a result scheduled downtime is not blocking alarms from server reboots and other alerts are being sent during the day but showing time of incident as one hour earlier . How can this be rectified? Version 8721. Thanks,
More Options
Now, I can save with 3 options, and i think implement a new option: * With Yet to Apply Targets. -> with this option would take away the already implemented
Application deploy fails (Desktop Central MSP)
Hi, When we try to install an application, for example Adobe Reader 9, if there is installed Adobe Reader X oin the destination computer, Desktop central warns that it's retrying the operation all the time and it doesn't install the requested program. I mean that if you try to install a program that is lower version than the other installed, the message is that is retrying and it warns an error with 12010 number code. I hope you can help us! Regards
certain new requests go into specific folder
Is there any way of setting up a filter or similar so that new requests by a specific company or person automatically go into a designated folder and not the open request folder. I can get them to go into both folders, but not just the specific folder.
Calendar/Diary
Is there any way of scheduling work booked in on requests so that you can pull up a calendar (similar to the calendar on Outlook) and see who is doing what on any given day? Or alternatively can it be sychronised with Outlook calendar?
Desktop Manager Backup and Restore
Dear All, Please can somebody detail to me the right proccess to make a backup and restore Desktop Manager. José Franco
Software
hi all patches and drivers are considered as software, is there any way I can get a list of software which we installed. or is there any best practice document to do that
Windows 7
In domain scan or scan now i have to disable windows firewall on windows 7 machines to have this work. Is there any settings i can change so i don't have disable the win 7 firewall as i don't need to do this on XP machines
Personal template
A lot of our technicians asks for 2 kinds of templates : personal templates and global templates, otherwise the sd+ admin receives a lot of requests for "personalised" templates what results in a very long list. Best regards, Mark Flothmann
Rename a service monitor
We would like to rename some of our service monitors in OpManager. There is an old post about this, but it says to contact OpManager support for more information. The post is: https://forums.manageengine.com/topic/service-monitor-rename Is there a way we can get this information?
Netflow analyser 9 pro, Received alerts dont match the traffic graphs.
Hi Guys We are having a problem with our alerts on Netflow Analyser, if for example I configure an alert to tell me when a link exceeds 95% utilisation - 15 times - in 15 minutes. I receive an alert that says the link is running at 97% so I go to the graphs to check whats happening; and i see on the link in question from the graph and metrics that the link is running at 93% utilisation and reviewing over the hour or 30mins of even the last 15mins shows the link didnt exceed 95% utilisation. any ideas?
Can I delete a Business Unit?
How can I completely delete a Business Unit. I know I can archive them but in this case that is not sufficient. During initial evaluation people tend to make up names some of which are inappropriate. I am now getting ready to put the system online for final evaluation and cannot until several items are purged from the system. If I cannot delete these units the system will need to be reprogramed from scratch before further evaluations can proceed. (as last resort) I am hoping there is some way to
Asset Scan Problem
Dear Sir, These days when ever I tried to scan an asset which name is 2265 that has assigned to specified user A, the system automatically rename this asset name to for example 2265_old which assgined to user A and rename another asset name (f.g 1014- which has been assigned to user B), to 2265. I mean this matter happens for about two or three months and I have never faced to such a this problem before. so please help me !! Thank you in advance, Best Regards
Help with custom SNMP monitor for 3G router's signal strength
We have some 3G routers from Digi that have their own MIBs. We would like to monitor the signal strength. The MIB provided (.1.3.6.1.4.1.332.11.6.3.3.1.4) gives us this as a result: "3 of 4 bars (-83 dBm)". I created a new device template, then created a new SNMP monitor using this OID. However no data gets collected. If I got to a specific devices page and do Test Monitor I do get a return for Monitor Value. I could understand difficulty with this being graphed as it is not a strict numerical value.
Request ID Changing
Hi all, I'am trying Support Center. I have following suggestion about Request ID. I saw through your forum that is not really comfortable / easy to change the request ID (workoerdid). Why the feature is not really into the interface? It would be very nice to have possibility to change the Request ID at any time. For year 2008, Il would like a request ID like 200800001 and for year 2009 I would like request ID like 200900001 In this situation for example is very easy to identify by a number, the
Real time traffic widget graph
Dear Team, I came across this unusual behavior on Real Time Traffic widget that displays interface traffic on my routers (in bps). The graph would sometimes show surge in traffic beyond my maximum bandwidth limit - sometimes it would show x200%. I am monitoring 8 interfaces and they would all show this behavior at the same period in time. Doing some investigation by going to each device's monitored interface in the interface's traffic report shows differently - no indication of the surge. How can
Technician specific Request Templates
Is it possible for a Tech to create a Request Template that is viewable only to themselves? Since we have people who work on individual things, it would be good if they could create a template for themselves which nobody else would be able to see as it would be irrelevant to other Techs. I have looked for this but can't seem to find an option. EDIT: In addition to this, it would be useful to be able to have Templates that are specific to a requesters location. Again, some of the Templates are irrelevant
OPM don't show real values of CPU utilisation, memory utilisation etc...
Hello, I got a trouble with the free version of OPM all my monitored server shows CPU or memory values that are wrong (using WMI) and when i use SNMP sometime it didn't succed to connect the device sometime it succed but don't show the real values too. Best regards OPM User
Traffice Reports Graphs
Hi guys. How do i permanetly configure traffice report graphs to give me utilization graphical view as opposed to speed per interface/circuit. If I set it up to show me utlization graphs then after sytem refreshes it changes into line speed. I am interested to see utlilzation graphical view but system does not permantely show line utilization graph. I have configure my 3 trunks to be on my dashboard view and give me a graphical report and in also Source, destination IP and application and traffic
Question about request details for technician
Hi, Is there any way to customization request details for technicians? maybe just re-arrange column or better to group, colorize, show, no show, etc. For more clarification, i attached the area for request details for you. Thank you very much.
Unmanage servers
Dear OpManager team. I have a pending task at my table. I have to update a lot of servers every day in different random times and right now we get alarms because the servers are down while it is updated and we cannot use downtime scheduler since we won’t know when it will be ready to be updated. I was wondering if it will be possible to unmanage servers by script before the servers goes into maintenance. Since opmanager does not support API it could be nice to update the value in the db or calling
Email Requests don't populate Request Template Defaults
Hi SC I have checked all of my Notification and Business rules and can not see anything that would blank out the rules set. This has only been an issue since we updated to 7902 a few weeks back. If you do an Add Request the defaults come through, from a customer Email these do not. Cheers Rich
Customized Report
Hi, Is it possible to create a customized report with the event history from all devices and notes from the last 24 hours? Regards Ralph
Customize Interface monitoring?
I would like to be able to generate an alarm when an interface goes active and the alarm clear when the interface is shutdown. I've not figured out how to reverse the "normal" alarm setting for interfaces, is this possible in OpManager? This is becoming a real problem as when combined with my escalation alarms, when I bring an interface up to test DR circuit and then shut it back down, it starts generating interface down alarms every 5 minutes (as it should for an interface that is not supposed
OpManager Crash wrapper log please help this keeps happening every one or two weeks
please see attachment as this keeps happening and is looking bad. Thanks, Stephen
Can't integrate to OpManger
I am using SDPLus 7.6 and OpManager 8 buid 8024. I want to integrate SDPlus but it is not accepting the SD Login. I am using LOCAL authentication in SD Plus. I've tried with "administrator" and the new password I set. I've also tried with another admin account I set up in SD Plus. Not sure where I'm going wrong.
time entry descriptions have lost line breaks since update to 7902
We have just upgraded from 7704 to 7902, since the update the desciption field under time entries seem to have lost its ability to display line breaks. When adding or editing the notes everything looks fine, however when displayed in the call all line breaks are removed. Pictures attached.
Removing one option on Owner - Group
I'm having a little problem, regarding a mandatory field. In the owner details, group, i've made a mandatory field. The problem is that i would like to remove the Option "No, Just select Support Rep", which, altough a option, is not a real group. Is that possible? Because it's make a little confusion to my users. Eduardo Costa
Modifying Existing Technician / Requester
Hello, We have couple of issues caused by not being able to modify the login name for the users in the Service DeskPlus. For example, we have few technicians in the ServiceDesk Plus system which we are trying to modify the details for, but subsequently found out that there are 2 accounts for the user, <username> and <username>@<domain>. Looking at the LOGIN_ID and USER_ID values in the dbo.AaaLogin table, it seems that the technician was created manually through the ServiceDesk Plus first, with the
Trouble with Asterisk
Hello! testing support center plus demo version. I have a problem with the integration of ME Support Center and Asterisk. when someone call me i can`t see notice. Why? serverout0.txt: [09:29:26:031]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>| [09:29:27:109]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning
Notification Profiles linked to a Business View
request to the developers: the Notification Profiles linked to a Business View. So that when a device is put into the business view automatically notification profiles can be linked to it. It would be nice.
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