Monitor HP Blade servers with OpMgr
Hello, I am writing to ask for an explanation of how to monitor HP Blade servers with OpManager, I read a guide to insert a folder in the MIB MIB, but I was not able to have a positive ... the model is BladeSystem c7000 Enclosure G2 How can I fix this? This is URL for the manual
Cannot open OpManager from windows 7 machine
Our IT director is running a Lenovo laptop with windows 7 professional 32-bit OS and Internet Explorer 8. Whenever she tries to access the opmanager web interface she receives an error stating that the browser needs to be higher than internet explorer 6, but she is running version 8. Has anyone come across a problem like this? If so, how did it get resolved? Thank you.
dashboard not showing
Hi, I have added a few exchange and MSSQL machines to opmanager and none of them show their respective dashboards. Now I found out I can delete the exchange machine and add it again under servers with the option 'add exchange devices'. This works, I can delete my other exchange machine and add this one as well. However I would much prefer to just enable the dashboard so I won't lose my data. And there is no such option to add a 'MSSQL device', so I don't see the mssql dashboard at all, how do I get
Update of PC's IP adress in ServiceDesk
why ServiceDesk do not update IP adresses when they are redistibueted by the DHCP server .So i have to rescan times and times again.. Please help me.
about the kbps and KBps confused in netflow analysis
the bandwidth scaling on the reports. We need kbps while it appears that the usage is being shown in kBytes. where can I change the sitting?
Cannot see schema exchange extended attributes
Yesterday we extended our domain schema with exchange procedures ForestPrep and DomainPrep. Using 3thparty program i can see extened atrributes but using AD MANAGER PLUS 5 it seems that i don't have this possibility. How can i manage these attributes with this software ? Regards. Paolo G
Report against archived requests
I need to produce some historical stats. We have setup our SDP archive to auto archive anything clsoed once its a year old. Consequently everything from prior to Nov last year is in the archive and I cannot get any of these archived calls to show under normal reporting. Should I be able to simply use the reporting button options to report on archived calls, or do I need to write a special query ?
Schedule restart "Reflect Custom Group Changes" don't work
Hello, we use "Custom groups" to deploy and restart our servers. When I add new computers to a "Cutom group" the system don't reflect this change to a schedule restart task. The option "Reflect Custom Group Changes" is on. When I manuell at the custom group again to the restart task all new system are visible. Same problem when we remove computers from a "custom group". No problem with a deploymenttask over "Automatic Patch Deployment". We use the latest public build: 70246 Hope you can fix this
Unable to select domain
Just upgraded to 8.019 .. When I open a browser to login I am not given option to select a domain and therefore can not login.
How can I tell who linked a GPO to an OU?
Hi I have AD manager and AD Audit How can I tell who linked a GPO to an OU? Thank you, DT
OpManager alert on process
Can OpManager monitor for a particular windows process on a server/client? For instance, if I wanted to be notified when a particular windows process was kicked off, can it alert me?
Change name tab Issues
Hi, I need rename the tab Issues for Redmine and I did not find this option. You can help me? Thanks Nestor
Contact objects
Does anyone know if it is possible to report on Contact objects in Active Directory (e.g. deletion, creation, etc.) using ADAudit Plus. If not, could the developers consider it as a future possible addition to the software? David
Help pls! adding new request automatically.
Hi All, I'm new to Service Desk and I'm trying to use it as our helpdesk solution. I recieve service requests in word file forms (generated by an application, out of our control). I use a word macro to gather request informtion (e.g. requester name, type of request, etc.) from certain locations in the word file. Now I have all information of a request in the (VB) macro's variables. Is there any way to generate a new request from these variables and add it to SD (e.g. through its SDK) atomatically
How I can monitor the URL from host?
Hi, Problem - if I want to monitor URL from host, polling URL goes from the OpManager server. How to make this check from the host? (For Ex. from windows machine, which is added in system)
CCTV views
Dear All, I would like to display a CCTV Views on an External monitor. The software provide me to set up an URL. When i add the one of my Opmanager server, i've to write the log in information like user and pwd. Is it a way to enter directly the CCTV view URL without to enter user and pwd? thanks for your help. Julien
OP Manager
Hi We are currently trialling this product with a view to purchasing if it provides us with the type of monitoring we require? We currently have 14 servers in several locations connected via VPN and have installed OP Manager onto one central server for the purpose of monitoring various events on the servers. We currently have 3 servers which although look to be available and 'polled' they are not showing CPU, Memory or Disk Utilization in the Dashboard? Any advice or guidance would be gratefully
Adding Additional Fields to Approver Screen
Hi, My manager always hesitates when approving a service request which depends on the Job Title of the requester. Currently system doesn't show the Job Title of the requester. How to add it to the Approver screen? Regards, Majid
Questions for SDP HDD choice.
Currently we are using about (Number can be changed anytime. so answer doesn't need to be 100% accurate) 40 - 50 Servers(including VM), 50 - 60 Workstations 35 - 45 Network Devices (Switch, AP ...) 2 - 3 manager(admin) Currently using the APM / OPM and want to add the SDP for it. How much HDD space will be needed for a year?
Ability to add work log when on the Edit Request form
It would be very helpful if we could Add Work Log when editing the request, that way we don't have to visit 2 different screens to close out a work order
Change Management
Hi, Once we close the Change Request in Change Module can we restrict technician or change manager to Edit or Open that request. Regrads, Vaishali
Corporate Bandwidth Expense and Proposed Savings through Manage Engine
Approximately, how much do large corporations spend yearly on Bandwidth, and how much can Manage Engine save these companies using their Network Management tools?
Servlet or REST Function to List All Requests
Is there a function that can be called in either of your API's to simply list all requests in the system? All of your documentation leads me to believe that one can only ever work with a single request because each function requires a request number to be submitted. Thanks, -Sheppe
Customize Opmanager Report
Is there any possibility to Add Notes field on System down time report after every alert
Desktop Central Wins Editors' Best Awards from Windows IT Pro Magazine
The Results of the 2011 Windows IT Pro Editors' Best and Community Choice Awards have been announced. The 2011 Editors’ Best Awards are based on a product’s strategic importance to market, its competitive advantages, and its value to customers. I am pleased to share with you that ManageEngine Desktop Central has been chosen as Editors' Best (Silver Medal) in Best Patch Management Product category and Community Choice Silver Medal Winner in Best Deployment/Configuration Product category. More Details:
AD Additional Fields in Incident template
I'm not sure if I'm missing the procedure on how to do this, but is it possible to have an additional Requester field that's populated from Active Directory visible on an incident template? At the moment I'm not seeing anyway of seeing the contents of the additional details other than clicking on the persons name and opening their details.
Asset module and Active Directory
I have a list of computers that are possibly no longer in use, some are in other office locations. For arguments sake let’s say that the computer names range from LP001, LP002, LP003… etc. up to LP010. Since I cannot confirm that all of these computers are no longer used, could I not disable the computer(s) in Active Directory and when I run an Asset scan, they would not be added to the Asset list of ”failed during last scan list”?
How to rename 'New Incident' buttons back to 'New Request'
Hi - I upgraded my OpManager last night from 8721 to 8812. After the upgrade, the ‘New Request’ button on all the panels changed to ‘New Incident’ and the technicians are finding it confusing. On all the Panels, where there used to be a button for ‘New Request’ the button now says ‘New Incident’. On the Requests Panel, in the Request screen, the ‘New Request’ button has also been replaced with ‘New Incident’, but the ‘Edit Request’ and ‘Link Requests’ buttons remain unchanged. I am attaching
Export data from test instance to rpoduction instance
I have a test instance of the servicedeskplus tool set up to test modifications. We are adding support for a lot of new tools and services and have set up all the fileds in the test instance. I need to know how to export the changes from the test instance and import them to the production instance. The fields we have changed or added are: Category Subcategory Level Priority Request Closure Code Incident Additonal FIelds Business Rules Service Level Agrrement Requester Additonal fields Technician
Report links are pointing to wrong server
Hi there, We recently upgraded to the newest version of ServiceDesk Plus Enterprise. Since then, it seems all the links that allow you to drill down into a call are pointing to our development server even though the current DB connection is pointing to production. Can you tell me how these links get their URL and if I can change this some how? Thanks Eva
Custom Query joining SnmpInterface and Alert tables
Can you give me an example of a query joining the Alert and SnmpInterface tables? I need to report on IFCIRCUITID and IFALIAS for Discard or Error alerts.
Service Catalog: Dynamic Approvers List in Workflow
Hi! Hopefully, this has not already been asked. I have created a new "resource" field in a Service Request form called "Manager E-mail Address". Is there anyway to use whatever the requester enters into this field as the Approver in the Workflow? I know right now, you have to preset the Approver list but as different requesters have different Managers, we can't use a pre-defined list (and of course, we don't want to send to all Managers for approval for one requester). Thoughts/suggestions?
How Publish MPS+ Service Desk Online, Windows Server2008r2 datacenter. Cloud environment.
Hi all We just bought MSP+ Service Desk, already done configuration, How to publish it online? We have Windows DataCenter 2008r2 installed on my company cloud account using IBM Smart Cloud. How to link the application to server & to be public. i have enable ISS Roles in the server. but dont know how to configure. if use localhost:8080, no issue, can access. Kindly advice. Nee help we want to configure, so my customer can log report from outside network/public using website
getting alarm propertis for invoke chassis view(nar file)
please see this code in events browser for invoke nar file: <MENU-ITEM action_type="openframe" action_value="com.nrdc.bts.chassis.btsChassis? MS_HOST=localhost&HOST=${name}&CLIENT_SERVER=TCP& ;PORT=${snmpport}&URLPREFIX=./&MS_MODE=3& ManagedObjectName=${node}&MS_PORT=9001& CLIENT_CLASS_NAME=com.adventnet.nms.client.ms.MSClientTransporter& XMLFILENAME=btsChassis.xml&CONFIG_CLIENT_IMPL=com.adventnet.nms.config.NmsConfigClient"
Windows Server 2008 Patches : KB2510581 (missing size) and KB2607712 (no patch)
Dear Forum, I would like to ask patches for Windows Server 2008 : 1. KB2510581 (different size) http://catalog.update.microsoft.com/v7/site/Search.aspx?q=kb2510581 2. KB2607712 (no patch availaible) http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB2607712 Thank you very much for support :)
Ticket Status
Hello Support team, I want to know if there is a way to auto-update the ticket status to assigned once I assign a ticket to a specified technician or a group. Thanks, Jedidia
Lease Asset Data
In case of Leasing information of IT Asset and Non-IT Asset, how can I import Lease trigger or Leasing start date and end date by CSV file? Thank you Namfa
Software License Management - Enhancement
Dear All, We are planing to enhance the software license management system, so we need your contribution to enhancing this feature and if you faced any difficulties in software licensing or if you need any new features in software licensing kindly post your comments here. Here is the list of features to be included in our product. Suite license management. Ability to add Software License Agreement(s). Notification for expired software license agreement(s). Support for renewing the
OWA monitoring (w/logon test)
http://www.manageengine.com/network-monitoring/howto_demos/url_monitor/demo.html Is not clear for examples of testing to make sure logging into a OWA URL completes. Can you please provide specific example of URL test configuration of testing OWA URL?
Unable to add device
We are unable to add devices in opmanager
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