Hi All,

 

I'm new to Service Desk and I'm trying to use it as our helpdesk solution.

I recieve service requests in word file forms (generated by an application, out of our control).

I use a word macro to gather request informtion (e.g. requester name, type of request, etc.)  from certain locations in the word file.

Now I have all information of a request in the (VB) macro's variables.

Is there any way to generate a new request from these variables and add it to SD (e.g. through its SDK) atomatically in the same macro, or anywhere else?

 

Would everybody please help me to add a new request automatically?

 

Thanks in advance,

Hamid.