Feedback
Hello, We're currently testing Servicedesk+ to see if it fits in with our requirement against several other products and found it very good. If possible, I'd like feedback on your experiences such as: Pre and post support and sales Using the application and how it helped you and the people you support. Many thanks
How to erase all application mappings?
How to erase all application mappings at once?
Netflow Analyzer Interface Data: Which Direction is "IN" and Which Is "Out"?
I've configured NetFlow on the outside interface of a Cisco ASA5510 firewall. Data flow is fine. I know from the fw and other monitors we have that the majority of traffic on this interface is coming from the Internet in to our fw. In NA, drilling down to the interface data and looking at the Traffic tab I find the traffic graph and the categories: IN and OUT. However, the majority of the traffic is displayed as "OUT". So, I'm confused as to what direction you guys assign as "in" and "out" and can
SDP still send/receive while 'Mail Fetching status is STOPPED'
Hi Support, I got a complaint from the customer about mail fetching. sometime SDP still send/receive emails while the customer has stopped Mail Fetching feature. If you want more information or have any recommendation, please tell me. Best regards, Songtham
Desktop Central - migration from MSP Center Lite
Ok, we had the MSP Center Lite solution since before. We upgraded to version 9 - that means MSP Center Plus. By this we lost patch management and more. With this in mind we now have Desktop Central as well. But my question is - how can i migrate the customer settings from MSP Center to Desktop Central. As of what I've heard they should be able to run over the same agent, but how do I do the migration of customer data?
Robust request search?
There does not appear to be anyway to search requests apart from a default 1 word search option on the left hand column. What if you need to search your requests for a request that has the words 12 rings in it, but not necessarily contigious? Is this being fixed soon? Thank you!
How can I automatic clean up some unused log?
Hi, How can I create a auto schedule to clean up some unused log in DB. Example, remove the Notice level data in DB which more then 10 days? Thnaks in advance!
How to customize the host type with Important Events
Hi, Is it can customize the host type with their important events too. As I only found four types (Unix, syslog, cisco, windows). Can I customize by myself and the show what their important events in dashboard? Thanks in Advance
How to prevent data from being truncated
I am logging data from linux device and when I look at the live data, process name is sometimes longer then 39 characters. When I look at the report, process name is truncated to 39 characters. How can I increase limit to more than 39 characters?
Eventlog Analyzer sending SysLog alerts
We have a centralized SYSLOG server currently in use. Are there any plans to include the ability for Eventlog Analyzer to forward alerts to an external SYSLOG server?
Hows Database Filter work?
Hello, I still no idea hows does the Database Filter work. I have two example. 1. Remove the notice level at old record. After I created the rule, but no idea where I can schedule run it? 2. Remove some duplicate message heading log when store in DB. I found many duplicate message in each syslog, and I would like to remove those message when storing in DB. But no idea how it work even I created the fule in Database Filter. Please advise. Thanks in advance.
Log Analyzer Report schedule once per year
Hi, i would like to know if there is a workaround to schedule a report once a year. The default option do not permit it. Thanks in advance, Flavio
Sending SMS verification for password resets?
We're using ADSelf Service Plus for password resets, unlocks, etc.. We would like to enable the SMS verification feature for password resets, but under the settings it only has an option for having a physical modem attached. Is this the only way to enable SMS? The last post I saw on this was nearly 2 years old, was hoping that had changed. Our server running Self Service Plus is a virtual machine, is there any way to enable it to send SMS verifications? Any guidance would be much appreciated.
Top 10 Mailboxes By Size
Hi Guys My home page does not populate the top 10 mailbox size graph, is there any specific setting that must be enabled, I've already created a essentials data gathering & mailbox account properties schedule that runs immediately Any help Thanks
OS Deployer 3 to multiple sys over the Network
Using this product, what is the best approach to accomplishing the following real world example?: Campus environment OS Deployer Server on same subnet as DHCP server serving all campus computers (not same server, just same subnet) Campus computers currently running a Windows OS Unable to physically go to each computer to force PXE boot or use bootable media, so that's not an option. Need to deploy a new master image to all campus computers without PXE or bootable media Is this possible using
After remove monitor with "the interface down" on a device ,but it still alert when interface down!
After remove monitor with "the interface down" on a device ,but it still alert when interface down! How can I slove the issue? Thanks.
Company Logo
Is there a way to put our company logo on the web portal instead of having the Manage Engine logo? Thanks, Jason
Function for Schedule Report ?
Dear Support I need to provide daily schedule report to every IT team. Can multipe reports send together with one email ? Can I send the report to my management using Cc ? Thanks Regards Frankie
Google Chrome Download
In Service Desk Plus, when downloading any attachments in the requests, it doesn't open the attachment but rather shows it as "HdFileDownloadServlet". This happens to any type of attachments that is sent to the service desk from users (pdf, doc, wav, ect ect..) Is there a fix for this for Chrome?
free version of desktop central for server 2008?
just curious... i noticed the free version is for 2000/2003. will there be a version for 2008 anytime soon?
Computer Specialist can not see accounts in other OU's
We are a school system and we have computer specialist at each secondary school. We have rolled out ADManagerPlus for them to reset passwords for their students. They only have rights to their schools OU. We are finding they go to reset a password and get user not found. They go to create the student account and it states that one with that student id already exist. Now they have to call us to move the account into their OU which is what we want, we don't want them moving students between OU's but
Can I delete "AdventNet\ME\ServiceDesk\reports"?
Can I delete "AdventNet\ME\ServiceDesk\reports" or at least clean it up some way? This folder is three times the size of my ServiceDesk database and is nearly impossible to open. Thanks
Netflow analyzer
Hello. I installed Netflow Analyzer on Windows 7 32b. And saw on my Dashboard information about my router. Then I installed Netflow Analyzer on Red Hat Enterprise 6.1 and I didn't see information on Dashboard, "No device is currently exporting NetFlow / sFlow Packets at Port 9996". I used same ip addresses on the Windows and Linux. I used "tcpdump port 9996" and I saw packages from my router. Thank you. Grigory
Desktop Central Agent
Hi Desktop Central agent installed on desktop which is in the workgroup, when we right click on taskbar icon and say send request to helpdesk, its not showing the from email address. the desktop is configured with pop email but agent not picking up the from email address. how we can get that in place so that we can avoid typing from address everytime. Thanks in advance Lorance
Reporting on the history tab
Will it ever be possible to run reports using the report wizard rather then the query report on the information supplied on the history tab?
Trigger reports
Hi DC team, here I come with an other idea (while using DC, I see a lot of small improvements that would be nice to implement so I just share them for you to decide). Currently, we are able to create custom reports and schedule any report being allowed to send them via an email with an attachment. This is nice but by experience, I noticed that the more emails we receive, the less we pay attention to them. If I receive reports from DC everyday I will pay a lot less attention them than if I just receive
Agent Auto Deletion
Some products have a facility that will auto delete agents from the central server after X amount of days in order to keep the DB clean from stale entries (example: Symantec Endpoint Protection). In case that the agent re-connects back after it has been deleted, it is added again to the DB as a new entry Regards, Admin
SSH : is it possible to replace expect "legacy" login with SSH key sign in ?
At our shop we have several Linux boxes on which I would like to implement check through SSH. At present I am not satasfied at all with the CLI monitoring. SSH key sign in is so easy and robust, I fear the present solution in opmanager is unstable and risky towards security and a simple prompt change. Any tips on this ?
SDP - Incedent/Service Request - Email ID to Notify - Button to browse and choose multiple email recepients from requesters and technicians
Hi, When a requester creates a new incident or service request, the is an option called "Email ID to Notify" right under the description. It would be nice to add a button, allowing to browse and choose email recipients registered in SDP (requesters and technicians). For example if a requester wants to cc his managers on a particular request. Thank you, Miron
Monitor Oracle Application Server Application
I created a new oc4j application container called "TestMonitor" on my OAS server to test the WTA. When I was done testing, I deleted the application from OAS. Now, my OAS monitor says that it is in a critical condition because the "TestMonitor" application is down. Yep, it's down... because I deleted it. How do I clear that application out of the monitor? Thanks, Kris
Possible to copy or clone a Service in Service Catalog?
I just created a rather lengthy Service to create a new user in the service catalog that I would like copy and rename it so that I can just modify one or two options without having to re-create the entire thing. Is that possible?
Time Spent Report -Graphic
I need your help, with a Custom Report that I did create.My report is a Time Spent Report. And I am Grouping by Sub-Category. I will send you all screen shots necessary. My question is related with the Graphic. Because if you check, it is using the number of records of the Report to create the statistic, instead get the numbers of Hours Spent. For example:For Issues/Errors: We have 39 hours Other: 2 hours Scheduled Prevetive Maintenance: 49 hours. But the graphic is not being created,
80005000 error on bulk import using csv and template
Hi, I am currently evaluating ADManager and am having problems doing bulk imports of users using a csv file, sample: sAMAccountName,givenName,initials,sn bloggsf,fred,,bloggs It imports the CSV file ok and I can see the user details, I can either select a template, or leave template blank and set the OU. Then when I click Create Users some of the attributes for the users show as null and I get an error, e.g. User Name Logon Name Password Status null bloggsf null Error In Creating User,Unknown Error
Tomcat Error
hi, for a quick evaluation I tried to install ManageEngine_EventLogAnalyzer.bin on a debian 4.0 machine with -console option. everything worked well but now when trying to access http://server:8400 I get an tomcat error: --- HTTP Status 404 - /event/index2.do type Status report message /event/index2.do description The requested resource (/event/index2.do) is not available. Apache Tomcat/5.0.28 --- did not find any documentation on howto install EventLogAnalyzer ... any help appreciated... best regards,
email notification
Hi, Can I set the email notification in the template request? I must send email when the user opens the request with particulare sub-category. For example: When 1) sub-category is ‘MEV’ I must send email to :xxxxx.yyyy@libero.it 2) sub-category is ‘MCO’ I must send email to :aaaaa.bbbb@libero.it thank you for any help! Zezzik
I can't get syslog from juniper SRX1400 with juniper os
I can't get syslog from juniper SRX1400 with juniper os I can see syslog from SRX1400 realtime,but I can't see firewall in cantrol pannal
NetFlow Analyzer Enterprise Edition 7.7 - Released
Hello All, We are happy to announce the release of NetFlow Analyzer Enterprise edition version 7.7 . Here is the list of major features & enhancements that have gone into this release: Feature list: Alert Profile Option to add new alert criteria based on DSCP and IP address. Option to add Threshold type like volume,speed, and packets Schedule report Option to include business hours for weekly and monthly time period. Overall report for IP groups Mail Server settings Support for Secure SSL encryption
Batch or Tool for update many information
Hi, I have been facing the problem about Technician Group, When I changed the technician from group A to group B, the technician can't view thier old tickets on group A because these tickets can view by technician from group A only. This problem can solve by manually edit group from edit request page. However, I have a large information to correct and I can't manually correct them. Do you have any batch or tool for update a large information like this case? Best regards, Songtham
Active Directory user authentication
It would be much better to be able to log in to Op Manager using our AD credentials rather than local Op Manager authentication.
Top Ten Mailbox Size
Hi Guys How do I setup the home page option for top ten mailbox size graph? Thanks rttggssit
Next Page