Unassign login details for requester
As per the subject. I have a few requesters (Admin -> Users -> Requesters) with login details assigned, I am wondering how I can remove the login details. I have tried editing the requester and removing the login name, however I get an error prompt to enter a login name.
Handling an email where servicedesk is in the bcc field
We get quite a lot of emails that are sent to us at our company email address that we really want on ServiceDesk. If we reply to the client we lose the initial part of the email conversation if we transfer it to SD. Could we have the feature added so that if we put the SD email address (or another that SD recognises) in the bcc of the email, when SD sees that its email address is in the bcc field (rather than "to" or "cc") it creates the job based on the email address of the primary recipient of
Schedule Inventory Scan - Save changes's button couldn't be clicked
Dear Forum, When i use Schedule Inventory Scan menu to make schedule, I've experience the save changes's button couldn't be clicked. I've compare Schedule Inventory Scan menu with Schedule Vulnerable Update menu, the save changes's button in Schedule Vulnerable Update menu could be clicked normally. I'm also attach screenshot of Schedule Inventory Scan menu. Thanks & Regards
USB hard disk in inventory list
I recentky attached a 2 TB USB hard disk to one of the PC under Desktop central management. I cannot find it's information under the inventory, computer, Hardware list. U run scan process on that PC, and I cannot find it update in the hardware list. Any suggestion? Raphael
IIS Monitor, Web Statistics, Delete Website
What does the "delete website" action do? I am planning to remove some website on my 'IIS MONITOR' because I'm not interested in seeing those statistics but i'm concerned that it might delete the website on the SERVER for good.
Automate time entry
Dear All, Is there a query that reports time spent by different Support Reps on a request? Is it possible to automate Time Entry every time something is changed on a request, not only on Close? Regards, Guest
Assign empty db to existing Servicdesk Instance
Hello, We are facing the following problem. We have a Adventnet test instance where we test the build updates before applying them to production server. Now our test database is corrupt and we have no valid backup. Is there any way to tell an existing SD installation (Build 8008) to create a new empty database? Thanks for your help and BR, Markus
Validate Ticket from external server
I was wondering if there was a way to pass a ticket number from an external application to SDP to see if it is a valid, open ticket.
Weekly Forward schedule of change requests
Is it possible to prepare a report for "Weekly Forward schedule of change requests", i.e., Change Requests scheduled from the current date & time to 7 days ahead. The current date & time would be the time when the query which would be running. My database is MySQL and my build is 8003 Thanks in advance
BI data
Would be nice to be able to present say on the log in page some data such as, current number of open tickets, total requests received today, this week, this month, last month. To give our users some insight as to how busy the help desk is.
Feed Custom Data for Computer in Desktop Central
Hi there, I have successfully imported a csv file with custom information for our computers into desktop central. However the only issue I'm having is that there are fields I want to change that I don't seem to be able to do. For example - the Primary Owner field. I want to set this to which branch, department, or job-site the computer is associated to. How would I go about doing that? Also - I primarily started looking into this only because Desktop Central can't seem truncate the product number
SupportDeskPlus Application for Blackberry / Windows mobile
Hi, is there an application for Blackberry or Windows mobile for outside technicans to adminstrate support requests in an easy way ? TX Martin
ISDN MONITORING
Hello friends, I have one query about ISDN , i have cisco 7500 router where have severl isdn links configure..i am monitoring this router using OPMANAGER . Now in general all my isdn links are down i use it as backup whenever framrealy goes down it comes up. i dont want OPMANAGER send me mails whenever it poll all isdn down interfaces... I want whenever isdn link comes up opmanger send me mail....can anybody guide me how can i configure this trap...using ciscoisdn.mib i can see status of the links.
ADManager Plus wins Windows IT Pro "Best Active Directory / Group Policy Manager" Awards!
Windows IT Pro Awards for 2011 have been announced and ManageEngine ADManager Plus bags two ‘Silvers’ – Editors’ Best and Community Choice - in the ‘Best Active Directory / Group Policy Manager’ category! We thank you all for giving us this victory! We thank you all for being our source of motivation and support! We are grateful for the faith you have in us which enabled us to win this award. We also take this as an opportunity to renew our commitment to deliver the best of products and services
Real Time Traffic Glitch - CCTV
I have 5 real time traffic Graphs in a CCTV View. Since Upgrading to the 9000 build, the real time graphs will flicker really bad. I have changed the refresh times and everything. Any suggestions? Happens in Firefox and IE
monitor error
I'm adding AD monitors to the my DCs and i'm coming across an error when testing the monitor. The service account we're using is not locked out, I successfully tested the WMI credentials and I confirmed the service account is a member of the domain admins group (I even added the service account to the enterprise admins group). These happens on multiple AD monitors. Any help would be appreciated. Device Name ABC123 Monitor Name Replication Traffic In Protocol WMI OID AD.Perf.DRAInboundBytesTotalPersec
Notification to requester if he/she reopened a ticket
Is there a possibility to enable such notification?
Servicdesk create a new empty db
Hi there, We are facing the problem that the db of our test instance of SD (Build 8008) got corrupted and as it is test we don't have a valid backup :). So I need to know if there is any possibility to create and attach an empty database to an existing SD installation. Thanks and best regards, Markus Purker
Account Loggon Sessions
Can OpManger alert when a particular AD account credentials are used with the server or service it used?
NetApp FAS2040 Monitoring
We are implementing several of these NetApp filers and wish to monitor & report on them through OpManager ( build 8721). We have uploaded the NetApp MIB and worked at creating a new device template with monitors. Long story short, no conclusive results. For instance, CPU Utilization or used and free space on volumes. Has anyone else had any success creating these monitors? Thansk in advance.
Export Data?
Hi All, I'd like to know how to export SLA settings, categories and Technicians from the old server to the new one? Thanks in advance.
Adding IP groups using text file
How do I add IP groups using a text file
Multiple notification when changing status after "closed"
Hi, Since 7903, when we change a status request from "closed" to another custom executed status, the request receive an new message. We have 2 more status after "closed", how can I do to stop sending new email notification when I change status from "closed" ?? Thanks. Regards, Romain Guillaume.
Notification email alerts not receving
Dear Support, Email alerts not receiving from three days. pls can you help me out.
Changing "category" and "sub-category" names
Is there anyway to change the actual "Category" name? I know you can change the drop down menu, however I would like to change the name from "category" to something different in the template area. ManageEngine SupportCenter Plus
Firewall Analyzer Fails to Create Database on Startup
We had a drive full issue and now Firewall analyzer fails to start with the error unable to create database. Need Reccomendation on remdediation to fix this. Thanks.
browse database using phpmyadmin
Dear all, Can I use phpmyadmin or other GUI tools to browse servicedesk's database? Please tell me how. Thank U Samuel
Process monitor using snmp
Hi support team, We use SNMP to monitor servers and we have several questions: 1.As we understand, when adding Process Monitor, Opmanager will query HOST-RESOURCE-MIB to determine process list. Some manufactures provide specific Mib for servers information (aix, Hp-ux, ...), and those MIBs contain such kind of information (CPU, Mem, Disk, Process...). Can we customize OpManager so it will querry those MIBs for listing resource? 2. We did add customized disk monitoring as in http://support.opmanager.com/sd/AddSolution.sd?solID=35701
Problems to edit the business view with IE8
Hi I use the OpManager Build 9000 and I have an error if I try to edit a existing business view! The edit mode don't open. If I create a new one, I can do it without any problems. Can someone help me?
Device Details Password - how to set for all/template devices?
Hi all, I have a question regarding the Password option under a servers 'Device Details' section. When I choose a server I can then click this option, and choose my SNMP under 'Use this Snmp Credential', I have 100+ servers that need this setting, how do I do this on a group basis? It's not under the deviec template. Bit of an OPManager novice, just getting it all set up so any help would be appreciated. Thanks
Cisco chassis monitoring
How does one go about monitoring the Cisco switch stack/chassis using opmanager? I downloaded the MIBS and placed in the appropriate directory but not sure how to look for specific things related to the chassis. Any insight would be appreciated.
Use of wildcards in bulk modification
Is it possible to use wildcards in the replace profile path, under admgmt -->bulk user modification -profile attributes? I am moving all profile paths from the current \\"servername"\Profiles\"username" to \\servername2\Profiles\"username". the tool will replace all the paths with the new setting en mass, however, I need to append the "username" to be the actual username, it is not the same for all users obviously. thanks, Matt
Monitoring blackout periods
Is it possible to set a blackout period where the alert will pause from its monitoring schedule? This would be helpful for scheduled restarts that some applications may require or need. It would avoid uneeded alerts of "down/up server(ices).
Select Asset Form View when logging Request/Incident
Whenever linking an Asset to a Request/Incident and the Select Asset form opens this diplays the Product Type aswell as the Asset Name. Delivery of the Product Type would assist users when logging Requests/Incidents as they would be able to identify the types of Asset that are to be linked to the ticket. When the dropdown window is selected instead of selecting the [ + ] radio button the Asset Name displays the Product Type beside the Asset Name.
Interface limit incorrect in Opmanager Essential build 9000
I get this error message: "Your current installation has 12538 Interfaces. A single installation can handle only up to 10000 Inetrfaces. Please try the Enterprise Edition" Isn't the interface limit 50.000? Best Regards Daniel
Business-Rules - using userdefined fields
it would be very nice when userdefined fields (request) could be selected in the action field to set it with a value.
Can we see the disk space information in inventory tab with attached USB hard disk
Recently I attached a 2TB USB hard disk to one of the PC, and it will be always ON. After I run scan on that PC. I cannot find the attacched USB disk information under the PC's inverntory on Hardware tab. I wonder, is the current build 70246 support to display attached USB hard disk?
Monitor / Alert for Cisco 6509 Power Supplies
Is there a way to monitor the power supplies in a Cisco 6509 switch? We have our power supplies configured in redundant mode and would like to setup an alert if one fails. TIA, Mike
MySQL 5.x
How can I use the latest MySQL database (5.x) on the same server as SupportCenter Plus instead of the built-in MySQL database (4.x)?
Asset Scanning Issue
Dear all, When i going to upgrade the Servicedesk plus to the new build, Is it necessary to upgrade the Agent also?? Please do the needful. Regards, Girish Barhate
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