Opmanager 9000 service pack - Has anyone tried it?
Has anyone tried the new Opmanager service pack that is available in the downloads section? Cheers Brett
ev_temp problems again
Hi, I updated to build 4134 last week and I'm starting to see a build up of files in the ev_temp folder again, and we are not receiving some of our reports via email. One report did work but didn't show logins for half of the day. Any ideas or is there another update? Thanks Jeff
[ERROR] InstallEXEFile : Failed to set the CurrentDirectory
Hello, I am getting an error when trying to deploy software from a network share. The share has the "Everyone" permission, so the agents can Read, Execute and list files in the directory/share. I have also verified (using Start->Run) that the command line arguments I entered in to the Configuration can be successfully executed from a machine running the desktop central agent. What have I missed? The error occurs when the agent attempts to ChangeDirectory, this error causes the installation to fail.
Server in Inventory and SOM as failed install of agent
I am showing multiple servers that have successfully installed the DC Agent, and are showing in the inventory and seem to be working properly, but at the same time, they show under the scope of management under the Installation Failed. If I remove them from the Installation Failed list, they are removed from the Inventory and I have not been able to add them back in (even after reinstallation of the DC Agent). Attached image shows how the server is showing up as having failed the agent install,
HTTP URL Monitor - Mangled or Incorrectly formatted response
Hi, I'm getting this error with a URL monitor, I can open a browser and browse this page with no issues. I'm guessing it's something to do with the SSL certificate. How can I troubleshoot this ? Some other error occurred in contacting the server, making the request, or parsing the response. This could be due to a mangled or incorrectly formatted response from the server Regards, Jason
Definitive Guide to the Remote Control function
I'm having trouble making the Remote Control function of the SDP. I'm using version 8.0.0 build 8015. Some of my technicals do not have administrator permissions on the machine and these, when they try to control a machine, the request appears to the remote host but after after acceptance nothing appears on the technical. I wonder if you can pass me a document that contains all the necessary permissions for the Remote Control function for today, need to remove the VNC on my site and unfortunately
ORA-28000: the account is locked
I'm using ManageEngine Application Manager 10 build 10100, whenever I try to connect to my Oracle Database 10 I'm facing ORA-28000: the account is locked message. Weird part is it works fine on my Oracle Database 7.3.4. I'm pretty sure my Oracle 10 system account did not locked, as on another monitor tool Quest Sportlight running fine to capture Oracle 10 status. Any idea/solution on Application Manager? Thanks.
Resource area of Template
Is there a way to make the questions in the resource section of a template mandatory fields? I think this area is a great feature, but without being able to make the fields mandatory it's possible for a request to be submitted without pertinent information. One major purpose of templates is to save time - if data is missing and technicians have to spend time calling to get questions answered, it makes the template almost useless. Sheila
Organization Name cannot be used as Vendor
Hi, I am currently evaluating 8.0.0 Build 8017. I have entered my organizational details and enter or company name as XYZ I tried to enter a new vendor with the name XYZ and the following error comes out FAILURE :Vendor with same name already exists. Please provide a different value. Is it forbidden to use own company name as a Vendor Thank you Baran
SDP - View Logged on Users?
In ServiceDesk Plus (8017) with SQL Server 2008 R2 Standard, is there a way to see who is logged on at any given time?
Netflow
I have installed Netflow for Opmanager and i would like to set it up to monitor internet traffic going to the internet. I know i have configure the Cisco ASA5520 to talk to the Opmanager server but is there anything i need to do on the Opmanager? Thanks, Lake
Resolution templates
Hi Support, Does a resolution template change the request status? Can it only fill in the resolution field on a request? If it can't close the request and set additional fields, can someone tell me why I would ever want to use one? I use incident templates to close requests with a common resolution - if the resolution is the same, then it sets the category/subcategory/request type/impact/urgency, etc and sets the request as closed. If you are adding a common resolution you will set the status to
MSP Center Plus DATE Format
Hello, The date format for all date values in SDP-MSP are in European format (DAY-MONTH-YEAR). We need to be able to change the date format to American format (MONTH-DAY-YEAR) for our American customers. They are confused by the European date format (you know how Americans are!) I've been through all of the documentation and settings, but there doesn't seem to be any way to choose the date format. Can someone at AdventNet tell me how to do this? Thanks kindly!
OPManager cannot connect to MSSQL server
Dear, The link between my OPManager and MSSQL suddenly down, and when it up again the OPManager can't start. How can I troubleshoot this issue ?
License Concept?
Dear all, Environment: - ESXi Server: 5 devices. - Virtual Machine: 40 devices - Network devices (Switch, Router): 3 devices How many license do we need for the monitoring? Ko Young Suk Thank you in advance.
QoS on ATM PVC
Hello, I have a CBWFQ QoS policy setup on the ATM PVC; config below. Netflow Analyzer is unable to detect this interface therefore I'm unable to get CBQoS statistics. interface ATM0/2/0 Description Internet ADSL pvc 0/38 service-policy out QoS-Parent Dialer1 is used for netflow export; config below: interface Dialer1 ip flow ingress ip flow egress Any ideas how to get this working on the ATM sub-interface. If I move it to the Dialer interface it detects it but then QoS doesn't work as
Incident Template used to be called Request Template?
Am I going mad? Didn't the Incident Template used to be called a Request Template? What was the reasoning behind the naming change? Is there some logic behind this as at the moment it's kind of confusing: the terms 'Incident' and 'Request' should mean two different things in ITIL terms yet seem interchangeable in Servicedesk. Any thoughts? Angela
How to remove group?
I want to remove group. If I delete the group the message "Can't delete because the groups is in use by another module" I need your hepl. Thank you. Denis
ADManager Plus MSP
We are an MSP, providing IT services for multiple clients. I would like to confirm that I will be able to use one instance of ADManager Plus to support our clients? To Create Users for client ABC and from the same instance Create Users for client DEF.
Logon Hours Export
Can't find out why I cannot get this column to export with the others in a report?
Cross Forest Group Members
Currenty we have 3 Forests with trusts between them. If I add members of Forest B into a group on Forest A (domain local group) and then the next day run a report against Forest A group (after syncronization) only the local Domain members are listed in the group (ie, the group membership reports do not report any users outside of Forest A) I've been unable to find a way for AD Manager to report on these group members (we are licensed for the 3 Forests)
Export ADManager settings
Hello, I build a new server for AD Manager Plus. The old server (win2003) is still running. The technicians on the service desk needs to work on the new server but i want to export all Admanager settings to the new installation on the win2008 r2 server. Whats the easiest way to export/import templates, users settings, workflows from Ad Manager
Cisco ASA 8.2 firewall and Netflow Analyzer
Hi, I am new to Netflow Analyzer and I tried to get Netflow information from my ASA firewall. I expected to see detailed information about source, destination IP address, source and dest port, natting etc.., but all I get is the total traffic. Is theer somebody who can help me? Many thanks
Report capturing Technician License Information.
I have pasted the excerpt of an email from one of the Customer. Please point out the specific SQL queries if it is already identified. Is there any possibility that you can provide me with a sql query with the following information to assist me in managing our technician licenses? I need the following: Technician Name Date Created Active or In Active Date or history when it is changed to inactive. Technician created by Whom. - Umanand. ManageEngine IT360 Team.
more additional fields
we're evaluating the sd+ software, but we need more additional fields in changes and request item? is possible add more fields in this tables? with 4 date fields in changes it's not enough for us. how we can add more fields, date, text or numeric? in the other hand, we install the spanish version, but there are a lot of text that is not translated. thanks
Problem to Import Requesters from Active Directory
Hi, I got a problem with the import requesters from Active Directory. Everything have always worked but now the import process stays at 0%. I can log on to service desk trough Active Directory without problem but cannot import new requesters... Here are the errors shown in serverout0.txt : Users List : LDAP Enumeration Failure. (0x80072030) [SEVERE]|[79]|: Exception while fetching User List for OU [com.adventnet.sym.adsm.common.server.ADHandler]|[SEVERE]|[79]|: Error when importing. SO RETURNING...|com.adventnet.servicedesk.ServiceDeskException
problem pushing msi to client using Gina
I think my admin priveledges aren't correct. Im trying to install the msi on the client using GINA, but get random errors. I troubleshooted it down using the help documentation. However, it uses the word "admin" and doesn't explain if its the "local admin", the "DC admin", or the "adselfservice admin". Help
www.adventnet.com certificate about to expire
Hi, The certificate we are using for our AD Plus Installation is about to expire. Where can we get hold of a renewed certificate and how can we update it in the application? Thanks in advance, Lee
How to change the IP of an Oracle DB Server.
Hey guys, i've recently changed the IP of one of the Oracle DB Server. How can i do change the IP in the AppManager? I have tryed everything, even deleted the monitor. But when i add it back, it keep the old IP instead of the new one. How should i proceed? Thank you in advance.
Email distribution lists
I have a requirement tobe able to use SDP to send email to all registered users not just technicians. Can SDP be configured to allow messages to be sent this way? If so, how?
Widgets not displaying data.
Hello, I'm using OpManager Professional v. 8811. Sometimes widgets: * Top 10 CPU Utilization * Top 10 Memory Utilization don't display anything. Other widgets work. What can I do ? best regards Janusz Such
A few questions regarding WAN Agents
Hi there, We've been using DC now for about a year, but I keep running into an issue with our WAN agents. Information about our network might help... We are a construction company. Our network is a bit of a piece meal of technology at the moment, the IT department is only about 4 or 5 years old, and in that time there has been some major rapid growth of the company as it acquires other companies and expands. We are across 8 Any computer system that is within our VLAN or is at a remote branch that
Mcafee firewall Unsupported Format
Hi We are evaluating the ManageEngine Firewall Analyzer , when we imported log file form Mcafee firewall (Sidewinder G2) getting error message unsupported format. Date="2011-09-30 16:30:00 +0100",fac=f_http_proxy,area=a_proxy,type=t_http_req,pri=p_major,pid=13794,logid=0,cmd=httpp,hostname=abc.co.uk,srcip=192.14.202.202,dstip=192.23.54.16,request_command=GET,url="im.media.ft.com/m/icons/favicon.ico",result_code=200,sf_cat="Games/News, General News",bytes_written_to_client=3950,netsessid=4e85e07000021d11
Isilon Monotoring
Anyone out there had any success with monitoring Isilon storage systems? I have managed to connect to the Isilon but when I try to set up new Monitors using MIB Browser the MIBs are not readable. MIB Browser opens the RFC 1315 MIB by default, but when I try to use the ONEFS-MIB file the browser refuses to open it. I have tried to open the Isilon MIBs with MibBrowser.bat without success. I have also checked the MIBs with another browser (from System Pulse) and they parse ok. I have attached the two
Personal Wallpapers and Computer Name Change
Hi, I applied a configuration under the Display option to change the my computer name to the computer name. This applied but it also wiped out the personal wallpapers on each client. I didn't set a wallpaper and want to allow them to keep their personal wallpaper yet change the my computer name. Is there a way to do this? Thanks!
Service Pack for Desktop Central MSP
Hi, From where can we download the latest service pack for DesktopCentral MSP? The website does not seems to be updates with the latest service pack. Thanks, JZ
ManageEngine Free Syslog Forwarder Tool - Release
We take immense pleasure in announcing the release of ManageEngine Free Syslog Forwarder Tool. ManageEngine Free Syslog Forwarder Tool is a windows desktop dashboard tool which receives the syslog messages from syslog generating devices and forwards to the syslog server or collecting server. The tool act as a "Relay-server" and transports the syslog message from Device to servers effortlessly. Key Benefits : Forward syslog messages of Linux/Unix, routers and switching devices Forward syslogs to
op-manager is not showing cpu and WAN bandwidth utilization
I am using op-manager 8 and i am not getting any report of wan and cpu utilization report and some time snmp is not working properly. kindly help me someone. Khandesha Kothale Network and Security Administrator Mumbai.
Service Desk Plus Stop Working
Hello, i have service desk plus on a win2003 server, but frecuently the services of Service Desk stop working and i have to restart the server every time to make service desk plus work again. i already aumented the ram on mysql and the wrapper. What else can i do to fix these problem??
Adding an Apache Monitor Displays as an IIS Monitor
I have attempted to add 9 Apache monitors, but for 2 of them, they always display as IIS servers. Why? How do I get them to display as Apache servers? I choose Apache, and enter the same settings as the others, but they still will not display as Apache. Thanks, Kris
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