Resolution templates

Hi Support,

Does a resolution template change the request status? Can it only fill in the resolution field on a request?

If it can't close the request and set additional fields, can someone tell me why I would ever want to use one?

I use incident templates to close requests with a common resolution - if the resolution is the same, then it sets the category/subcategory/request type/impact/urgency, etc and sets the request as closed.

If you are adding a common resolution you will set the status to resolved or closed at the same time? You don't add a resolution unless an issue is fixed (resolved)?

Please advise.

Thanks,

Dean