FreeRadius Authentication fails for Non EMS User
I observed this issue, AdventNet send authentication request to Radius Server only for those user which have entry inside WebNMS like emsadmin etc. Request may reject or accept depending upon entry defined inside Users table in Radius. For those user which does not have entry inside WebNMS, there is no request going to Radius (Here itself authentication fails), despite entry defined inside" User" table inside FreeRadius. Atleast Authetication should have been successful here since there is corresponding
8017 Hotfix released
Dear Users, Hotfix SDP 8017 (which can be installed over 8000) has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Features / Issues that has been went in this Hotfix [8017] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Servicedesk Plus MSP
Hi!Will the next version of Service Desk Plus MSP have integration with any other of Manageengines products like OpManager and Desktop Central MSP? Thank´s Erik T Channel Manager at Inuit
OpManager Switch Monitoring - Ports marked as Trouble, only some of them trigger Alarm?
We have two switches being monitored with OpManager, both are HP ProCurve 4208vl Chassis switches (J8773A). We're using the Free Edition of OpManager build #8720. When looking at our switches in OpManager, there are a number of ports highlighted with an orange circle indicating trouble on the port. When we click on the port, it shows the Administrative Status as "UP" and the Operational Status as "DOWN". There is no traffic passing through these ports as there are no devices hooked up to the other
Disallow users from seeing categories
Hello When setting up preventative maintenance tasks it makes sense to use Categories and maybe sub-categories and Items along with them. However, you probably don't want your user base to see some of those categories with their associated sub-categories or items. For example, you might have a Category = "Backups and sub-categories "Initialise Backups" and "Check backups". You might not want the average user submitting a ticket with backup as a category so it makes sense to add a flag the admin
Distribution Server
We have today just reinstalled our Distribution Servers on our Remote Offices so that they are installed onto the D:\ however we're having the following issue now : Replication does not seem to be working on any of the servers so the repositories are not populating. The main server continues to download the patch/software package but this isn't being replicated out. Any reason why this would happen when simply reinstalling the Distribution Server Service to the D:\? Thanks Matt
Special Characters in CSV import
When importing asset data using the CSV format, SDP does not properly process special characters such as the Umlaute in German or accented characters. Trying to import CSV files which have been stored in the Unicode format (UTF-8, e.g.) result in SDP displaying the message that the language is unsupported. SOLUTION: Store your CSV file in the Unicode format (UTF-8). Edit your CSV file using a Hex editor (that is an editor which shows the content of the file as Bytes or Octets and not as characters).
Windows 7 - Connection to RPC server in the workstation failed.
Hi all, I am currently in a phase of deploying Windows 7 OS. I am trying to do a scan of the Windows 7 Laptop. I get the following error. For Windows Xp, I have no issue. I have already disable UAC and we do not use agent in our Env. We are using Version : 6.0.0 Build Number : 6013
Roles
I want a technician to be able to create a reply template (located in the admin module). Can I do this without making them an admin? Furthermore it would be helpful to be able to give a permission to allow access to everything except the reports module which may contain sensitive information.
Another Purchase order Question
when I wish to raise a PO for a software item, I only seem to be able to add sofwtare items that the system already knows about. THe software item list seems to be populated by virtue of sofwtare that SDP knows about when I have scanned devices. If I am buying a pirce of software for the first time, it will not have been instaleld, SDP doesnt know about it so its not in my known software ist. How can i manually enter a new sofwtare item into my PO. Thanks
10Gbps interface bandwidth chart issue
Hi, Is there any fixed on the bandwidth monitoring issue on 10gbps interface? From the measurement the chart looks like below: Thanks Don
Want to allow custom role with permissions to edit incident template and service catalog
Hi, I created a custom role for some technicians and wanted to know if there was a way to allow that group to edit incident templates and the service catalog without having full SDAdmin priviledges. Is there a way to do that? Thanks, Leigh
Direct spam over http
Hi we have the same problem with the same spamer also the demo.supportcenterplus.com mails from: xxxxxx@gmail.com , *@list.ro , *@unot.it .... what can we do?
build 8721.. "Entries for device, either partially added or removed"...Click {here...} ends with invalid IP Address
Custom device "SAN"... I deleted a SAN device, and now want to readd. I get the Entries for device, either partially added or removed"..., then I Click [here] to clean up the entries, which promptly results in "Invalid IP address. Please enter again. I have a reverse lookup entry for the IP. The IP is valid, it's class B, routable... so need some help getting this device back into opmanager. CFBurns FYI this is MSSQL 2005 back-end
Op manager Netflow analyzer plug-in - Is following devices capable and how to configure
Hi i want to configure the devices so i can get netflow traffic, are following devices capable of netflow traffic and if yes, how to configure ZyXEL ZyWALL USG 20WLinksys 10/100 4-port VPN Router RV042 Linksys Wireless-N ADSL2+ Gateway WAG160Nv2 Juniper SSG 20 Thank you
Trouble with Asterisk
Hello! I have a problem with the integration of ME Support Center and Asterisk. when someone call me i can`t see notice. Why? serverout0.txt: [09:29:26:031]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>| [09:29:27:109]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>|
False Positives
Hi, Can anyone help me. I receive a large amount of alerts when there doesn't actually seem to be a problem. The majority of false alerts seem to come through for servers or services being down when they are not, and websites not working Any ideas?
Register for SDP 8.1 Beta
Dear Customers, The ServiceDesk Plus 8.1 Beta is ready. Please register for this Beta in the below given URL, http://www.manageengine.com/products/service-desk/sdp-portal-registration.html We will provide beta access in batches. Thanks & Regards, Jeykar SDP Team
Question about Add-on modules
Dear Sir, I have some question about add-on module, could you please help me to explain about these question? 1 what are sap server and sap ccms? what do they work? benefits from these add-on and differentiation between sap server and sap ccms 2. what is real browser monitor? what does it work and benefits from this add-on Best regards, Songtham
Agent based scans
Hello, My IT department is trying to switch over from domain scans to agent scans. We disabled the scheduled scans, domain scans, and network scans and then we installed the agent (with scan on startup enabled) on one virtual machine for testing. When the virtual machine starts it's scanned and posted in ServiceDesk as planned. However, anytime a member of our department starts a different virtual machine that virtual machine also appears under 'assets.' My question is: Why are workstations
SQL vs Java Application
Hi, We have our service desk + application running on server 2008 R2 with a local instance of SQL 2008 running service desk. The server has 8GB of RAM which is mostly taken up by the SQL service (the service desk database is 7.5GB), would it increase the performance and speed of service desk to throttle the SQL server down to say 6GB of RAM then increase the Wrapper.Java.MaxMemory= to around 2GB?? Or would this be detrimental?? Thanks
Backplane Utilization for Cisco Catalyst 4500
Hi, Anyone out there manage to configure Backplane Utilization for Cisco Catalyst 4500? I follow this post, but still fail. -- Regards, Anandharaj System Engineer (Unix / Linux)
Exchange 2007 and 2010 coexistence within ADM+
I am in the finalizing our Exchange 2010 setup and recently setup a new 64-bit server to run ADM+'s 64-bit version (the 32-bit version would only create legacy mailboxes within Exchange 2010). With this all 64-bit setup, if I go to create an account with an Exchange 2007 mailbox, ADM+ will only create a legacy mailbox. I noticed in the help docs the following noted limitation: Need for a separate Exchange Management Console to create User Mailbox in Exchange 2007 and Exchange 2010. Does this mean
Distinguished name of all members in a universal group
Previously I have run a query that allows me to see all groups and their types (univ, Global etc) and added an extra column of username. When run the query has reported all members in a group and their domain details in [ ] square brackets. Even users who are in the same domain as the tool were reported in Disting format. Since the latest upgrade I've lost where or how to do this. Is there a setting. Bascially i want to be able to filter out all groups that are universal - and see in which of the
Check permissions on folders
Hi to everyone It would be great if I could check NTFS permissions ( ACL ) on folders without supplying a user name first. My question always is .... Who ( users and groups )has rights on this folder and sub folders. The result should then be exported to Excel. This functionality would really add value to an already great product. Cheers Heinz
Exporting/ Updating Manager Name - The Correct Way
Hi Guys, Please see the Correct STEP by STEP for updating Manager Name, unlike other Attributes the manager name cannot be updated in the simple way ( You need the manager's name in DN Format - That is the complete PATH in AD) 1. Generate the All Users Report 2. Include the DN and the Manager Name in the report 3. Copy the DN of the Users name and use EXCEL ( Find / Replace ) function, Be carefull if you are using Copy/ Paste because it can and will include spaces ( Remove the spaces - for example
ServiceDesk Plus Mobile App
Hi! Will the ServiceDesk Plus Mobile App work with IT360? Thank´s Erik Channel Manager at Inuit Sweden
removal of mail contact from a distribution list
Is it possible in AD manager to remove a mail contact from a distribution list when trying to remove it you can see the real AD accounts but you cannot see the mail contact. However you can see the contact if you do a AD search, but not remove the distribution list
Populate mail attribute from CSV
I'm trying to create users through ADManager by importing a csv. Everything seems to work except for the mail attribute, which remains blank. My template has it set to empty b/c we use an external mail server and the naming convention is not 100% standardized. Any ideas on what to do?
AD user report
I have a qustion regarding admanager plus and audit plus. I have see ad manager can product user change reports, but it did not give me the detail of the change? how do I get that?
Create Bulk Users fails - Error Code : 8007200b - The attribute syntax specified to the directory service is invalid.
I cannot understand why I'm getting the following error: Error Code : 8007200b - The attribute syntax specified to the directory service is invalid. See attached images documenting the process. All looks good, but then the Logon Name information disappers! Not sure if that is the problem, though. Help!
Was wonder how to pass Username information from ADMANAGER Plus to VBScript?
Hi I was wondering if anyone could assist me with what needs to be done to pass ADMANAGER PLUSE User information into a VBScript which will execute a CDO mail process for notification purposes that the account has been created. Regards,
ManageEngine Support Center Plus (Templates and Categories)
I've been playing around with this software for a few days now and am trying to figure out whether or not an admin can create different category details for different requests under the same template. For example: Under "Request Details" in contact view; I have under the Product drop bar: -Troubleshooting -Hardware
Scheduled User Reports
When logged in with the admin account, I go into the User Reports, All users. I run a report, pick the columns I want to see, validate it looks ok and then run a schedule report. The report then comes out with those particular headers and columns I wanted in the report. However, If I then go through and run some additional ad-hoc user reports and change the column heading, the scheduled report then comes out with the last column headings I were looking at. This has got to be a bug because
ADManager web interface problem
While working in the AD Manager web client interface, it will randomly kick me out back to the user login page. Has anyone else experienced this? If so, what (if anything) fixed it for you? Also, is there any way to use passthrough authentication like the Service Desk Plus interface? Thanks for any help you could provide! -I am running v4.1.1 build 4114
Delegate some admin tasks to non-admin users?
We need to have more granular controls on user rights within SCP. In particular, we would like to allow non-admin users to merge tickets, and add/update contacts/organizations, but not delete contacts/organizations. I don't see an option available within the UI to do this. Is there a SQL script I can use to do this, even temporarily? dcc
UPS's are complaining about unauthorized SNMP Scans from OpUtils, but from where ?
Our UPS are complaining about unauthorized SNMP scans from the OpUtil machine. All I'm using is switchport mapper and that isnt doing any scans of entire subnets as far as I can tell. What could be causing it ?
Left panel width
Hi, we are testing SDP. We use it in Spanish. I need to increase the width of the left Panel. In the Spanish translations, subjects requires more letters and they don't get displayed. Is there a way to do this? Thank you!
Twitter Integration Not Working
Hi not sure if there is a fix for this yet. Last post I have seen was Dec 2010. Our SupportCenter Plus Build 7704 reports the following when reviewing Tweet updates. Sorry !.. Unable to contact Twitter service. Please check Twitter Settings
Search mail content
Hi, i know, that search function for mail content was requested 5 years ago. Now, we really need this search function, as mail is the most used way of communication in our environment. We buyed the software for a better way of working with user questions in our it-service. If we can't find mails with similar content or mails including a specific issue, it's nearly useless. Any software today uses Search Index services, why can't you? Or can you? Please tell me, if there are any new informations on
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