ServiceDesk category / sub category / item display question
Hi - In the ServiceDesk / Admin / Category panels, the Category, sub Category and Items are displayed sorted alphebetically. But when I look at those same items in the requestor interface, they are sorted by the SQL item number and so Requestors spend quite a bit of time searching through them. Is there a way to sort the items alphabettically for the Requestor view? Perhaps a sample will help: From ServiceDesk / Admin / Category screen: Category: Desktop Sub Category: Adobe Acrobat Adobe Reader AV
OpManager MSSQL 2005 database seems too large
Hi - I upgraded my OpManager last night from 8721 to 8812 using the upgrade packs required per ManageEngine web site (files ending 8810 and 8_1_2). The upgrade took much longer than expected - the MSSQL backup took 58 minutes and the database reorganization done by package 8_1_2 took more than 45 minutes). I was monitoring both the application and SQL server using Task Manager during the upgrade and didn't see any resource constraints. My MSSQL database is 82G, which seems quite big and I suspect
Bandwidth expense
Approximately, how much do large corporations spend yearly on Bandwidth, and how much can Manage Engine save these companies using their Network Management tools?
Amazon EC2 Error
I would appreciate any help you guys could provide. I added an Amazon account to a group, and the group shows Resource is down, even though the EC2 Instances show completely Available and Healthy. In addition, the S3 buckets do not show up in the account. I added a different Amazon account and all works perfectly fine. If it helps: Thank you in advance for your help!!! Installation Information Host Name ip-0A74A52B OS Type & Version Windows 2003, 5.2 OS Version 32 Bit Database Type MySQL Working
Strange behavior
I am testing out PMP and I'm noticing some strange behavior. We have a few linux boxes setup with SSH based password reset but every so often, PMP try's to connect to these boxes via telnet and ssh on its own. Does PMP do some sort of check to see if the host(s) are alive? If so, can this be shut off? We only want it to connect to these hosts when PMP is scheduled too and we only want it to connect via SSH, not telnet.
SSH keys not synchronizing to HA secondary server
I've noticed that ssh keys are not being synchronized between the primary and secondary servers when accounts are created and removed. The only time they seem to be synchronized is when ./HASetup.sh is run during HA setup. Is this a known issue? Does synchronization of this directory need to be done outside of PMP? Thanks
Accounting Traffic with NetFlow Analyzer
Hi Guys, My goal is to count all external traffic my servers are generating. Here some facts about the network. The physical landscape looks like this Servers – Switch (with sflow) – Loadbalancer – Firewall – External Network/WAN Unfortunately the Firewall doesn’t support any flow-protocol but the switch does. For accounting issues I just want to check how many traffic my servers are sending over the wan connection. I installed NetFlow Analyzer and created IP groups per device/server. They look
Upgrade from PMP 6302 to 6303, wont start java .sql.SQLException error
Hello, I have followed the upgrade steps to upgrade PMP from 6302 to 6303 in order to ultimatly upgrade to the newest version of 6402. Once I complete the upgrade pack it says to start the PMP server, however it will not start. A reboot also does not seem to help. I keep getting the same erro in the wrapper.log file. See Below: INFO | jvm 1 | 2011/11/09 14:56:50 | Starting Server from location: C:\Program Files\PMP INFO | jvm 1 | 2011/11/09 14:57:04 | Could not create connection; -
Automatic Inventory of Cisco Device serial numbers
Is it possible to automatically read the serial numbers of a Cisco(c) device and put it into some additional fields for inventory purposes. We used NeDi before. NeDi read the informations via SNMP an saved the serial numbers of every device in the database. In Example:Catalyst 6506-E - Chassis Serial - Modul Serial - SFP Serial a.s.o. It would also be cool if it could be realized, which serial number belongs to which chassis in VSS (Virtual Switching System). Today we only get the chassis serial.
problem with trial version (error when assigning roles)
Dear support, we make an installation of latest trial version of password manager. Imported users from AD, but we cant do 2nd step (assign roles) We recieve simply error while processing request. There was no any additional configuration. That is fresh system, with fresh installation of trial software. What is wrong? How ti solve that problem?
Device Expert Configuration Export - Disaster Recovery
Not sure I missed this. But when exporting the configurations in DE, which configuration is it, the Current or Baseline? The DR documenation seems not to address specifically which configuration. Any clarification is greatly appreciated. Thank you, Josh
Update FREE version from NetFlow Analyzer 8.5 to NetFlow Analyzer 9.5
Dear ManageEngine, I have a simple question for you: We are using your NetFlow Analyzer, it's a fantastic product. Now we are using a free version because we have to collect information only from 2 interfaces. We want to move from version 8.5 to version 9.5 If we will update the software, all data (configuration and historycal information) will be lost??? Regards Marco
SCP again
This week i tested SCp again (whe use topdesk now) but i came to the following..... There is now a billing option and that is nice, the export option is useless nobody works with the application it support. But have they tought on the following? When is something ready for billing? When the project is closed, so the invoice department must see only real billable tickets The the other problem, most of our clients have a SLA for fixed pricing except if it is a project that is not coverd by the SLA.
Modify multiple fields with a CSV
Hello, Here is my situation, I have a list from Human Ressource that I need to import and update the fields. Some of these field are already populated. The information I have from HR is below. First name Last name employee ID Office Descrition Telephone Email How would I go about to do my update, since each field has different information? Thank you, Rosanna
Service Desk Shift Reports
I would like a report that shows Service Desk SHIFT activity. This would require a report for Serivce Desk technician shift times. i.e. The following DATE: October 20, 2011 Shift: 6am - 6pm Technician on-shift: Joe Smith Incident requests: 0pened: 23 Resolved: 12 Assigned: 11 Service requests Opened: 18 Resolved: 12 Assigned: 6 Critical or High Priority: Inident # 37129 - Email exchange server down - Curent Status: Resolved Incident # 37143 - Executive area
Technician reports
IS there a way to generate a report of the days/times that technicians log on and off the service desk?
Genrate the Ticket number to be start from a certain number
Dear Team kindly i have install supportcenter and i want to make the WorkorderID which is the number of tickets to begin count from 100 not 1 how can i do these thanks
Possible Bug in Purchase order process
We have recently started using the PO part of the system. Ive setup a number of additional fields to show on my PO. When I raise the Po all of my additional fields show. Once Ive completed the PO however, if I generate the PO copy by using ACTIONS email to Vendor, one of the fields (cost centre) does not show on the generated copy. If however I choose, print preview of the same PO and then choose to 'send' (email) that to the same vendor all of the fields are present in the resulting PO.
OP Manager dont show CPU and Memory utilization
Hi all, I am using OP manager 8 professional. After some time (1 or 2 days) OP manager stop to show Memory, CPU, Response time and Disk utilization information then i simply run DBREPAIR few times or restart services of manage engine, after that it working fine but for just 1 or 2 days. Kindly find attached shots for your reference and help me in this regards. Regards, Arshad Ahmed
Inventory not updated correctly
Greetings, Not sure if this is a known issue, or if a ticket should be opened but here's the issue: For many software items, the DCentral inventory is not 'updated' correctly for many software packages that are patched or upgraded. These packages do not have duplicate entries in add/remove programs, or in the registry hive section where it seems DCentral pulls much of its software inventory info from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Software such as Adobe
Forgot Admin Account Password
Hello, It was password reset day a couple days ago so I changed all the admin passwords and forgot the local admin account password for DC. Is there a way I can reset it or change it? I read somewhere you can through the command line but I don't know how. Any assistance would be greatly appreciated. Thanks, Ryan
Incomplete asset scanning
Hello guys, Got a problem with asset scanning in that it does not seem to scan everything, especially with software: gonna give one example. I have an dedicated Exchange Server 2010. I use agentless scanning. I noticed only three things were getting scanned with agentless scanning: - Microsoft Silverlight - Windows Server 2008 R2 Enterprise - Windows Internet Explorer 9 The strange thing is it does detect hardware and (which is noticable almost every scan) the free space on drives. So i thought,
Up Time Availability Mismatch
Hi. When i check the router's up time in device availability report, it shows it is up since 18 hours 46 mins. But when i check it from the router's console, i saw it's up time as 2 days 6 hours 28 minutes.What causes this mismatch? Thanks.
Update ServiceDesk Plus
Dear I've updated the 0009 version of ServiceDesk at 0017. After the update, I can not see the images that were in the service catalog templates.
Edited Time Spent Report Graph Always Shows Count
I am trying to create a Time Spent report with a graph based on the pre-defined 'Time Spent by Technician' report. I would like it to show the sum of time spent per technician but I cannot get it to do so. The column summary is set to 'Time Spent - Sum' but the graph always displays the count of cost entries. Any help would be gratefully appreciated. Cheers John
Can you restrict incident templates to a site?
Can you restrict incident templates to a site or technician group so people don't have to choose from a long list? This is for technicians when applying a template to an existing request. Thanks, Dean
Time entry
We just updated to the latest build and when a tech goes to close a ticket under resolution tech input all the info and clicking " add time entry " it will not give the option to add time. Tech has to click Time Entry tab in order to input time. tech is using IE 9 and firefox 7. doesn't work with either browser, before the updated worked with both browser.
New PM task
I would like to create a new PM task that appears in the Unassigned queue on a daily basis. SD+ requires that I assign a technician to this task. Our field techs rotate in and out of the office, so I can't assign to the same tech on a daily basis. I want all techs to see this daily PM task and have a tech take ownership. This is a simple task that anyone can perform. I am trying to 'spread the wealth' by cross-training, so to speak by having more than one person perform the task. Is there a way
Memory Utilization formula in OpManager 8
Is there a way to change the calculation of memory utilization in OpManager 8?
dcconfig.exe application error
I have one workstation giving a dcconfig.exe error. The following is the windows event log entry. Event ID:1000 Faulting application dcconfig.exe, version 0.0.0.0, faulting module dcconfig.exe, version 0.0.0.0, fault address 0x00065150. We are using the following version Product Name: ManageEngine Desktop Central 7 Product Version: 7.0.0 Build Number: 70242 Agent Version: 7.2.41 Distribution Server Version: 7.2.24 Any help would be appreciated
Schedule Shutdown with failed status
Dear Forum, I'm having problem with Schedule Shutdown, i have been monitoring this situation since upgrading from version 7.2.34 to version 7.2.39 (21/09/2011). Using version 7.2.34 the schedule shutdown running smoothly, after upgrading to version 7.2.39 the schedule shutdown is failed in the same day for almost all agents with remarks "Connection refused: connect" or "Agent is not reachabable". After restarting the Desktop Central server the schedule shutdown running smoothly, but i'm having this
Block Software installs
Is there a way to block software from being installed? I realize that the Prohibited software removes unwanted software, but I would like to stop users from installing certain programs in the first place. Is this something can currently be accomplished or will it need to be an added feature in a later build update?
Logged in technicans
Hi, Can I please request an updated version of this report: http://forums.manageengine.com/topic/technicians-logged-in To work with version 8017 of ServiceDeskPlus. The report would show the currrently logged in technicans. I am using the MySQL database version. Regards, SDP-User.
opmanager ncm plugin-in issues
Hi, I am using registered OpManager 8812 and NCM plugin 5580. Few issues encountered as follows. 1. When I change the view to display 50/100 items, it displays only the first 20+ items and there is no scoll bar for scrolling to view the remaining items. Using both IE and firefox. 2. Once a credentials profile is created, there is no option to edit the profile. The only way is to create another profile. There is also no option to delete credentials profie. 3. Once a device is assigned
How to change attach file directory
The customers have installed SDP on drive C: and they have been facing disk space problem. The problem is the system has many attach files and they want to relocate ‘fileAttachments’ folder to drive D: to decrease disk space on drive C: Can they do this and How they do this? Please advice. Customers use SDP 7.6 build 7608. Best regards, Songtham
Application Manager - Manager MySQL Error 134
Hi, My manager seems have a lot of this error in the event viewer Event Type: Error Event Source: MySQL Event Category: None Event ID: 100 Date: 06.11.2011 Time: 17:24:03 User: N/A Computer: APPMGR-MGR Description: Got error 134 when reading table './amdb/am_parentchildmapper' For more information, see Help and Support Center at http://www.mysql.com. Do you know what is that? The reboot of the system did not solve that. Jerome Linxe System Ingenior OFAC - Geneva
URL monitors stop working
Hi. We have several URLs being monitored by OpManager but after a few days of adding them they randomly stop being managed (not all at the same time). If we choose to manage them they are fine for a few days (or sometimes weeks) but then break again. See the screenshot to see what happens. The sites are working fine, so it's not that (some are internal, some are external) Has anyone else had this issue? If so, is there a solution for it, or a log file I can consult to figure out what's going
AD Manager Plus stops working after a server reboot
The AD manager plus stops working after i reboot the server. It works fine till the restart. The service (ManageEngine ADManager Plus) is missing in the server's services list as well. Server Info: Windows Server 2008 Enterprise (x64) [6.0, Build 6001] I tried the 'Install ADMP Service' option after the reboot, still no luck. Any Suggestions? This is a critical issue. Any response will be highly appreciated.
Service Desk Plus Server giving Invalid License file error( Error 535 )
I am experiencing issues with our Service Desk Plus server. Originally the site was exhibiting odd behaviour( ie: clicking on a specific ticket would just reload the the list of tickets ect ). So I rebooted the server, which normally fixes the issue but then I found that the server would get hung up while loading Manage Engine. After a couple of attempts to get it to boot up I got an "Invalid license file" error. The exact error code is Error: 535. Can anybody help me out?
BUG in Request List Display
Hi, I use SD+ v7 build 7004. When I uncheck all column in 'Display column menu' except column Created Date and Completed Date, I can't revert this action because the 'Display column menu' also gone..!!! Please see attachment, as you can see "Search menu' is also gone!! I have tried restart SD+ service but nothing happen. How to solve this problem?? Please help. All help appreciated. Thanks.. Tamam
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